New Century Wellness Case Study Chapter 4 Final 521n34

New Century Wellness Group Chapter 4 1 - Review the organization chart you prepared in Chapter 1 and determine who should be on the JAD team, and why. Also, how will you create a sense of team ownership from the start? t application development is a fact-finding technique which allows s to be active participants during the development process. s have a more active role in systems development. JAD team approach allows s, managers and IT professionals to work together and gather information, discuss about business needs and new system requirements. JAD team has a protect leader, who should have strong interpersonal and organizational skills and two people for recording and documenting the results and decisions. IT staff serve as JAD protect leaders. System analysts participate in the discussions and provides to the team. Considering the organization chart of new century wellness group, I would put following into the JAD team. Doctor Timothy Jones and Dolores Garcia should be included in the JAD team because since the doctors started the clinic they should be included in the JAD team as well and regular updates regarding the new information systems should be provided to them. Anita Davenport should be there in the team because she is the office manager and s seven staff of the clinic who are responsible for communication with patients. Susan Gifford takes care of the patient medical reports, she should also be there in the JAD team so that she can give her inputs on what kind of information is needed by receptionists, nurses and doctors at the time of appointment scheduling and visits. Tom Capletti manages s receivables, should be there in the JAD team because he can give information regarding what is required for managing the billing. Tammy Alipio manages insurance and billing, should be there in the JAD team so that she can give information regarding what is required for insurance claim. Lisa Sung manages the appointments, should be there in the JAD team so that she can give information regarding her work such as collection of patient details. Carla Herrera manages the ordering, organizing office and medical supplies, should be there in the team because she can give information what she need about the supplies. Fred Brown should be included in the JAD team because he takes care of payroll and human resources issues 2 - You may be given a standard set of interview summaries, or you may conduct role-play interviews. Either way, use the information to complete Tasks 3 and 4.

3 - Develop a checklist that includes several requirements for system output, input, process, performance, and control. System Input  Patient’s personal information (at or before appointment time) Capstone Case: New Century Wellness Group Tegan Hatch o Includes Name, address, phone number, employment, insurance  Patient History includes current medications, medical history, lab results, etc. System Output  Information for Billing/Insurance Claims o this would include the patients name, address, and insurance information as well as coded procedures for visits or labs.  Patient History o Accessed by the doctor at the time of the appointment.  Supplies o sends a notice when supplies are used based off what is done at each appointment Processes  Procedure to Codes o makes sure that each procedure is assigned the appropriate billing code  Medication Cross Checking o Double checks to make sure that medications prescribed by a doctor do not conflict with other medications. Would produce a pop-up that shows the doctor the conflict and allows for over-ride if the doctor still feels it’s the best option. Performance  The system must be operational during clinic hours  The system must provide information quickly and cleanly Control Examples  The system must require a log-in to protect patient confidentiality. This also allows for tracking who makes what changes Questionnaire

4 - Design a questionnaire to learn how New Century patients feel about insurance procedures and appointment scheduling. Your questionnaire should be designed for a sample group of patients, and should follow the suggestions in this chapter. After you complete the questionnaire, select a sampling method and explain your choice. Questionnaire: