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Intrapersonal Conflict
Presented by Prof. Md. Abdul Hannan MIA FCMA, Ph.D. Oct 14, 2008
1
Intrapersonal Conflict Intrapersonal Conflict occurs when there is incompatibility or inconsistency among an individual’s cognitive elements. It implies that a new cognitive element is at variance with a prior explanation or expectation. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
2
Intrapersonal Conflict •If Both alternatives are attractive
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
3
Causes of Intrapersonal Conflict • •
• • •
Difficulty in making a decision because of uncertainty Individuals are pushed or pulled in opposite direction i. e. attractive or unattractive alternative Simultaneous forces of about equal strength A person is motivated to engage in two or more mutually exclusive situation. When a person is required to perform a task that does not match her / his expertise, interests goals and values.
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
4
Types of Intrapersonal Conflict • • •
Approach-Approach Conflict Approach-Avoidance Conflict Avoidance-Avoidance Conflict
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
5
Approach-Approach Conflict When a person has to choose between two attractive alternative. Boss has to recommend X’s and Y’s name for promotion who are equally competent for a position. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
6
Approach-Avoidance Conflict
•
•
When a person has to deal with a situation that possesses both positive as well as negative aspects. Similar degree of feelings of both attraction and repulsion towards a goal. X wants to a multinational where the prospect of his tenure is uncertain.
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
7
Avoidance-Avoidance Conflict
•
When each of the competing alternatives possesses a negative consequences i.e., they are equally repulsive Significant mismatch between demand & expectation
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
8
When Avoidance-Avoidance Conflict Occurs • •
Significant mismatch between demand & expectation Perceived incompatibilities or incongruencies when one need to perform something that does not match with his/ her expertise, goal, interest or values
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
9
Roles
A set of expected behavior patterns attributed to someone occupying a given position in a social unit. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
10
Roles
•
•
•
A normative status that includes the behavior, attitude, and values attributed by society to a person occupying a position Individuals’ conceptualization of his or her situation with reference to his or her and others’ position in the society Behavior of a person occupying a social position.
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
11
Role Conflict
A Situation in which an individual is confronted by divergent role expectations
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
12
When Role Conflict Occurs •
An individual is required to perform two or more incompatible roles
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
13
Types of Role Conflict • • • • •
Intrasender conflict Intersender Conflict Interrole Conflict Intarole (Person-Role) Conflict Role overload and underload
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
14
Intrasender conflict Intrasender conflict occurs when a role sender requires a role receiver to perform contradictory or inconsistent role. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
15
Intersender conflict Intersender conflict is experienced by a role receiver if the role behavior demanded by one role sender is incongruent with the role behavior demanded by another role sender. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
16
Interrole conflict Interrole conflict occurs when an individual occupies two or more roles whose expectations are inconsistent. Position as chairman & as a father. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
17
Intrarole (Person-Role) Conflict
Intarole (Person-Role) Conflict occurs when the role requirements are incongruent with the focal persons’ attitude, values, behavior and professional behavior.
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
18
Role overload and underload
Role overload involves a kind of Intarole (Person-Role) Conflict and is perhaps best regarded as a complex, emergent type combining aspects of intersender and person-role conflict. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
19
Role overload and underload • •
Quantitative overload Qualitative overload
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
20
Role overload and underload
•
Role Underload occurs when the person has no or less role to deliver than that what he/she is expected to perform
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
21
Role Ambiguity
Lack of clarity in understanding what expectation and or prescriptions exists for a given role Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
22
Role Ambiguity • • •
Information does not exists Lack proper communication of information National culture
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
23
Model for Role conflict & Ambiguity
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
24
Consequences of Role conflict
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
25
Consequences of Role conflict • •
Personal outcome Organizational outcome
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
26
Personal outcome • • • • •
Low Job Satisfaction High degree of Job related tension Low confidence in organization Withdrawal Avoidance
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
27
Organizational outcome • • • • •
Low Job Satisfaction High degree of Job related tension Low confidence in organization Withdrawal Avoidance
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
28
Managing Intrapersonal Conflict
• Diagnosis • Intervention
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
29
Diagnosis • Self
report • Observation • Interviews
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
30
Diagnosis A comprehensive diagnosis involves • Measurement • Analysis • Norms Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
31
Measurement • • •
Amount of interpersonal conflict Source of such conflict Learning and effectiveness of individual employees
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
32
Analysis • •
•
The Amount and its level Relationship between intrapersonal conflict and its sources Relationship of intra personal conflict to learning effectiveness
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
33
Sources of Intrapersonal Conflict • • • •
Misassignment and goal incongruence Inappropriate demand Organizational structure Supervisory role position and personality
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
34
Interventions Role Analysis (Process) • Job design (Structural) •
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
35
Role Analysis This intervening method includes intervening at individual, group and intergroup levels.
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
36
Steps in Role Analysis • • • • •
Purpose of Role Role perception Expectations of role occupant Expectations from role occupant Role profile (writing down the points of discussions)-Prescribed roles, obligations and expectations
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
37
Presented by Prof. Md. Abdul Hannan MIA FCMA, Ph.D. Oct 14, 2008
1
Intrapersonal Conflict Intrapersonal Conflict occurs when there is incompatibility or inconsistency among an individual’s cognitive elements. It implies that a new cognitive element is at variance with a prior explanation or expectation. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
2
Intrapersonal Conflict •If Both alternatives are attractive
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
3
Causes of Intrapersonal Conflict • •
• • •
Difficulty in making a decision because of uncertainty Individuals are pushed or pulled in opposite direction i. e. attractive or unattractive alternative Simultaneous forces of about equal strength A person is motivated to engage in two or more mutually exclusive situation. When a person is required to perform a task that does not match her / his expertise, interests goals and values.
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
4
Types of Intrapersonal Conflict • • •
Approach-Approach Conflict Approach-Avoidance Conflict Avoidance-Avoidance Conflict
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
5
Approach-Approach Conflict When a person has to choose between two attractive alternative. Boss has to recommend X’s and Y’s name for promotion who are equally competent for a position. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
6
Approach-Avoidance Conflict
•
•
When a person has to deal with a situation that possesses both positive as well as negative aspects. Similar degree of feelings of both attraction and repulsion towards a goal. X wants to a multinational where the prospect of his tenure is uncertain.
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
7
Avoidance-Avoidance Conflict
•
When each of the competing alternatives possesses a negative consequences i.e., they are equally repulsive Significant mismatch between demand & expectation
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
8
When Avoidance-Avoidance Conflict Occurs • •
Significant mismatch between demand & expectation Perceived incompatibilities or incongruencies when one need to perform something that does not match with his/ her expertise, goal, interest or values
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
9
Roles
A set of expected behavior patterns attributed to someone occupying a given position in a social unit. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
10
Roles
•
•
•
A normative status that includes the behavior, attitude, and values attributed by society to a person occupying a position Individuals’ conceptualization of his or her situation with reference to his or her and others’ position in the society Behavior of a person occupying a social position.
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
11
Role Conflict
A Situation in which an individual is confronted by divergent role expectations
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
12
When Role Conflict Occurs •
An individual is required to perform two or more incompatible roles
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
13
Types of Role Conflict • • • • •
Intrasender conflict Intersender Conflict Interrole Conflict Intarole (Person-Role) Conflict Role overload and underload
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
14
Intrasender conflict Intrasender conflict occurs when a role sender requires a role receiver to perform contradictory or inconsistent role. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
15
Intersender conflict Intersender conflict is experienced by a role receiver if the role behavior demanded by one role sender is incongruent with the role behavior demanded by another role sender. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
16
Interrole conflict Interrole conflict occurs when an individual occupies two or more roles whose expectations are inconsistent. Position as chairman & as a father. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
17
Intrarole (Person-Role) Conflict
Intarole (Person-Role) Conflict occurs when the role requirements are incongruent with the focal persons’ attitude, values, behavior and professional behavior.
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
18
Role overload and underload
Role overload involves a kind of Intarole (Person-Role) Conflict and is perhaps best regarded as a complex, emergent type combining aspects of intersender and person-role conflict. Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
19
Role overload and underload • •
Quantitative overload Qualitative overload
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
20
Role overload and underload
•
Role Underload occurs when the person has no or less role to deliver than that what he/she is expected to perform
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
21
Role Ambiguity
Lack of clarity in understanding what expectation and or prescriptions exists for a given role Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
22
Role Ambiguity • • •
Information does not exists Lack proper communication of information National culture
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
23
Model for Role conflict & Ambiguity
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
24
Consequences of Role conflict
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
25
Consequences of Role conflict • •
Personal outcome Organizational outcome
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
26
Personal outcome • • • • •
Low Job Satisfaction High degree of Job related tension Low confidence in organization Withdrawal Avoidance
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
27
Organizational outcome • • • • •
Low Job Satisfaction High degree of Job related tension Low confidence in organization Withdrawal Avoidance
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
28
Managing Intrapersonal Conflict
• Diagnosis • Intervention
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
29
Diagnosis • Self
report • Observation • Interviews
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
30
Diagnosis A comprehensive diagnosis involves • Measurement • Analysis • Norms Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
31
Measurement • • •
Amount of interpersonal conflict Source of such conflict Learning and effectiveness of individual employees
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
32
Analysis • •
•
The Amount and its level Relationship between intrapersonal conflict and its sources Relationship of intra personal conflict to learning effectiveness
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
33
Sources of Intrapersonal Conflict • • • •
Misassignment and goal incongruence Inappropriate demand Organizational structure Supervisory role position and personality
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
34
Interventions Role Analysis (Process) • Job design (Structural) •
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
35
Role Analysis This intervening method includes intervening at individual, group and intergroup levels.
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
36
Steps in Role Analysis • • • • •
Purpose of Role Role perception Expectations of role occupant Expectations from role occupant Role profile (writing down the points of discussions)-Prescribed roles, obligations and expectations
Oct 14, 2008
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
37
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