Bmc Dashboards And Analytics Presentation V1.pptx 74f1i
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BMC Dashboards and Analytics for BSM
What if you had real-time access to service KPIs in a single dashboard?
Service status
Incidents per service
Problems per service
Service requests
© Copyright 1/4/2015 BMC Software, Inc
Changes per service 2
Decision System for BSM Interactive Software-based System to help Decision Makers Identify and solve problems Spot negative trends Make decisions faster
Better allocate resources
The best decision systems include high-level summary reports with drill down into more detailed information
© Copyright 1/4/2015 BMC Software, Inc
3
BMC Dashboards and Analytics for BSM
Business Drivers Increase Business Impact Make better decisions with a comprehensive view of how IT impacts your business
Reduce IT Costs Replace silo data with cross-process KPIs that IT and business managers understand
Maximize Customer Satisfaction Empower end s through self-service dashboards and reports
Provide Transparency Provide stakeholders with real-time visibility into key IT performance indicators © Copyright 1/4/2015 BMC Software, Inc
4
BMC Dashboards and Analytics for BSM
Customer Proof Points
North America's third largest supermarket chain BSM Initiatives •
IT Service Management
•
Proactive Operations
375% reduction in MTTR on their “Just for You” business service
© Copyright 1/4/2015 BMC Software, Inc
5
BMC Dashboards and Analytics for BSM
Customer Proof Points International producer and marketer of food, agricultural, financial and industrial products and services operating in 66 countries
Proactive SAP Management - BMC delivered the “B” in BSM -
“If we don’t know what it means for our business to be healthy and productive then we don’t have any hope of delivering the B in BSM.”
Custom dashboard ties transaction response time to number of logon sessions by type
© Copyright 1/4/2015 BMC Software, Inc
6
IT Decision System
Required Capabilities Real-time and historical cross-process reporting Correlate KPIs from multiple disciplines
At-a-glance views linked to ing data Interactive drill-down for deep analysis
Easily integrate custom data Align business and IT perspectives in decision-making
Deliver views specific to a ’s role Make it easy for s to get information appropriate to their roles
Enterprise class reporting solution Ad hoc reporting, extensive chart types, scheduler © Copyright 1/4/2015 BMC Software, Inc
7
BMC Dashboards and Analytics for BSM
Differentiators Service-centric, cross-process KPIs Increase Business Impact - complete BSM discipline coverage
OOTB link from Dashboards to Analytics Provide Transparency - easily drill into progressively more detailed information
Wizard-based dashboard customization Reduce IT Costs – “Pod Builder” tool to quickly integrate custom data
Role-based access control Maximize Customer Satisfaction – s see only the data they need
Built-in SAP BusinessObjects reporting Reduce IT Costs – leverages best in class reporting solution © Copyright 1/4/2015 BMC Software, Inc
8
BMC Dashboards and Analytics for BSM
Integrated Decision BSM INITIATIVES
Application Operations
Cloud Computing Data Center Automation IT Cost Transparency IT Decision Automation
IT Governance, Risk, and Compliance IT Service Management Proactive Operations
© Copyright 1/4/2015 BMC Software, Inc
9
BMC Dashboards for BSM One place to get fast and accurate answers to business questions Visualize in real-time IT’s effectiveness in ing business services and processes
Consolidate silo data into service-centric business intelligence Share real-time metrics with all levels of stakeholders
© Copyright 1/4/2015 BMC Software, Inc
10
OOTB link from Dashboards to Analytics
© Copyright 1/4/2015 BMC Software, Inc
11
Wizard-based Dashboard Customization Pod Builder is a WYSIWYG tool to quickly integrate custom data Import data from Excel spreadsheets and relational databases Straightforward 4 step process -
Define the data source
-
Create rules to aggregate and filter the returned data
-
Select the chart type and pod layout
-
Publish the pod to selected roles
© Copyright 1/4/2015 BMC Software, Inc
12
Role-based Access Control
Configure dashboard views based on roles s can personalize their view 40+ OOTB pods organized by role Publish custom pods to selected roles
Pod Catalog
© Copyright 1/4/2015 BMC Software, Inc
Selected Pods
13
Built-in SAP BusinessObjects Reporting Broad report coverage Simple, intuitive drag-and-drop editing Slice and dice data and switch dimensions
Self-service ad hoc reporting for novice to expert s Schedule and publish reports to a common portal
© Copyright 1/4/2015 BMC Software, Inc
14
© Copyright 1/4/2015 BMC Software, Inc
15
Dashboards Examples
Service Availability and Performance
The Operations Manager can see that the IT Security service is currently in Unavailable status, the amount of time in that status, the number of s impacted, and the monetary loss. © Copyright 1/4/2015 BMC Software, Inc
17
Service Desk
The Service Desk manager can see the total number of incidents by status for the IT Security service and more details on the related Incidents and Changes. © Copyright 1/4/2015 BMC Software, Inc
18
Service Desk
Another view for the Service Desk manager combining KPIs from BMC ProactiveNet Performance Management and BMC Remedy ITSM. © Copyright 1/4/2015 BMC Software, Inc
19
Service Automation Compliance
The Service Automation dashboards show how the BladeLogic server and network automation tools impact productivity, compliance, and process maturity. © Copyright 1/4/2015 BMC Software, Inc
20
© Copyright 1/4/2015 BMC Software, Inc
21
What if you had real-time access to service KPIs in a single dashboard?
Service status
Incidents per service
Problems per service
Service requests
© Copyright 1/4/2015 BMC Software, Inc
Changes per service 2
Decision System for BSM Interactive Software-based System to help Decision Makers Identify and solve problems Spot negative trends Make decisions faster
Better allocate resources
The best decision systems include high-level summary reports with drill down into more detailed information
© Copyright 1/4/2015 BMC Software, Inc
3
BMC Dashboards and Analytics for BSM
Business Drivers Increase Business Impact Make better decisions with a comprehensive view of how IT impacts your business
Reduce IT Costs Replace silo data with cross-process KPIs that IT and business managers understand
Maximize Customer Satisfaction Empower end s through self-service dashboards and reports
Provide Transparency Provide stakeholders with real-time visibility into key IT performance indicators © Copyright 1/4/2015 BMC Software, Inc
4
BMC Dashboards and Analytics for BSM
Customer Proof Points
North America's third largest supermarket chain BSM Initiatives •
IT Service Management
•
Proactive Operations
375% reduction in MTTR on their “Just for You” business service
© Copyright 1/4/2015 BMC Software, Inc
5
BMC Dashboards and Analytics for BSM
Customer Proof Points International producer and marketer of food, agricultural, financial and industrial products and services operating in 66 countries
Proactive SAP Management - BMC delivered the “B” in BSM -
“If we don’t know what it means for our business to be healthy and productive then we don’t have any hope of delivering the B in BSM.”
Custom dashboard ties transaction response time to number of logon sessions by type
© Copyright 1/4/2015 BMC Software, Inc
6
IT Decision System
Required Capabilities Real-time and historical cross-process reporting Correlate KPIs from multiple disciplines
At-a-glance views linked to ing data Interactive drill-down for deep analysis
Easily integrate custom data Align business and IT perspectives in decision-making
Deliver views specific to a ’s role Make it easy for s to get information appropriate to their roles
Enterprise class reporting solution Ad hoc reporting, extensive chart types, scheduler © Copyright 1/4/2015 BMC Software, Inc
7
BMC Dashboards and Analytics for BSM
Differentiators Service-centric, cross-process KPIs Increase Business Impact - complete BSM discipline coverage
OOTB link from Dashboards to Analytics Provide Transparency - easily drill into progressively more detailed information
Wizard-based dashboard customization Reduce IT Costs – “Pod Builder” tool to quickly integrate custom data
Role-based access control Maximize Customer Satisfaction – s see only the data they need
Built-in SAP BusinessObjects reporting Reduce IT Costs – leverages best in class reporting solution © Copyright 1/4/2015 BMC Software, Inc
8
BMC Dashboards and Analytics for BSM
Integrated Decision BSM INITIATIVES
Application Operations
Cloud Computing Data Center Automation IT Cost Transparency IT Decision Automation
IT Governance, Risk, and Compliance IT Service Management Proactive Operations
© Copyright 1/4/2015 BMC Software, Inc
9
BMC Dashboards for BSM One place to get fast and accurate answers to business questions Visualize in real-time IT’s effectiveness in ing business services and processes
Consolidate silo data into service-centric business intelligence Share real-time metrics with all levels of stakeholders
© Copyright 1/4/2015 BMC Software, Inc
10
OOTB link from Dashboards to Analytics
© Copyright 1/4/2015 BMC Software, Inc
11
Wizard-based Dashboard Customization Pod Builder is a WYSIWYG tool to quickly integrate custom data Import data from Excel spreadsheets and relational databases Straightforward 4 step process -
Define the data source
-
Create rules to aggregate and filter the returned data
-
Select the chart type and pod layout
-
Publish the pod to selected roles
© Copyright 1/4/2015 BMC Software, Inc
12
Role-based Access Control
Configure dashboard views based on roles s can personalize their view 40+ OOTB pods organized by role Publish custom pods to selected roles
Pod Catalog
© Copyright 1/4/2015 BMC Software, Inc
Selected Pods
13
Built-in SAP BusinessObjects Reporting Broad report coverage Simple, intuitive drag-and-drop editing Slice and dice data and switch dimensions
Self-service ad hoc reporting for novice to expert s Schedule and publish reports to a common portal
© Copyright 1/4/2015 BMC Software, Inc
14
© Copyright 1/4/2015 BMC Software, Inc
15
Dashboards Examples
Service Availability and Performance
The Operations Manager can see that the IT Security service is currently in Unavailable status, the amount of time in that status, the number of s impacted, and the monetary loss. © Copyright 1/4/2015 BMC Software, Inc
17
Service Desk
The Service Desk manager can see the total number of incidents by status for the IT Security service and more details on the related Incidents and Changes. © Copyright 1/4/2015 BMC Software, Inc
18
Service Desk
Another view for the Service Desk manager combining KPIs from BMC ProactiveNet Performance Management and BMC Remedy ITSM. © Copyright 1/4/2015 BMC Software, Inc
19
Service Automation Compliance
The Service Automation dashboards show how the BladeLogic server and network automation tools impact productivity, compliance, and process maturity. © Copyright 1/4/2015 BMC Software, Inc
20
© Copyright 1/4/2015 BMC Software, Inc
21
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