Sap Earlywatch Alert (ewa) - Overview 2q2b1p

SAP EarlyWatch Alert – Overview

SAP Active Global SAP AG

©SAP AG 2005

© SAP AG

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Agenda – SAP EarlyWatch Alert Î

What is the SAP EarlyWatch Alert?

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Executive Summary

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Benefits

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Data Transfer

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Value Proposition

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Difference SAP EarlyWatch / SAP EarlyWatch Check

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Monitoring

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Content

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Service Procedure

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Sample Report with Explanations

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Prerequisites

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What is the SAP EarlyWatch Alert

What is the SAP EarlyWatch Alert? „

Important system data is transmitted from the SAP customer system to SAP at regular intervals via the remote connection. ‹

The data transferred includes only technical data with non sensitive content, which is transparent and manageable in transaction SDCCN

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SAP analyzes this data and provides a clear overview of the results in a report which can be ed from SAP Solution Manager.

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Keeping total cost of ownership low and the performance of your SAP solution high is a tremendous value to your business – a value delivered by SAP EarlyWatch Alert.

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SAP Solution Management Assessment consists of three phases - preparation, on-site visit and follow-up:

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Executive Summary SAP EarlyWatch Alert „

The SAP EarlyWatch Alert: ‹

Identifies potential problems at an early stage

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Prevents bottlenecks z React to issues such as bottlenecks before they become critical z

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Know what is affecting the performance and stability of your solution

Monitors the following regularly and automatically: z The performance of SAP systems z Essential istrative areas of SAP systems z Greatly minimize the risk of downtime

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The value of SAP EarlyWatch Alert: ‹

Reduce TCO by knowing what is affecting the performance and stability of your solution

The underlying concept is to ensure smooth operation of individual SAP systems by keeping you informed of their status and allowing you to take action, before severe technical problems occur © SAP AG 2005

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SAP EarlyWatch Alert: Benefits 1/4

What are the benefits for the customer? „

The regular transmission and evaluation of SAP system data serves as a basis for identifying potential irregularities in customer systems at an early stage.

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SAP EarlyWatch Alert offers the customer a proactive service that makes it possible to identify standard problems before it turns into an acute problem, and recommends suitable countermeasures, such as implementing the instructions given in the report.

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SAP Solution Management Assessment consists of three phases - preparation, on-site visit and follow-up:

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SAP EarlyWatch Alert: Benefits 2/4

What are the benefits for the customer? „

The availability of up-to-date SAP System data makes it easier for SAP staff to solve acute problem messages and significantly speeds up the problem processing procedure. This results in even greater efficiency in SAP's activities.

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The results of the SAP EarlyWatch Alert are the basis for other SAP services such as the ‹ SAP GoingLive Functional Upgrade Check (GLFU) or ‹ SAP EarlyWatch Check (EW).

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SAP Solution Management Assessment consists of three phases - preparation, on-site visit and follow-up:

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SAP EarlyWatch Alert: Benefits 3/4

What are the benefits for the customer?

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With SAP EarlyWatch Alert, ‹ the for the all remote sessions will be done automatically. ‹ the EarlyWatch Alert informs the customer about problems with the .

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SAP Solution Management Assessment consists of three phases - preparation, on-site visit and follow-up:

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SAP EarlyWatch Alert: Benefits 4/4

What are the benefits EWA in SAP Solution Manager? „

If you display the EarlyWatch Alert in Solution Manager, you benefit from: ‹ Access to detailed data on which EWA Reports are founded ‹ Higher availability of graphics (on SAP Service Marketplace only a limited selection is available) ‹ Concise, central istration and archiving possible ‹ Allocation and documentation of Tasks (in EWA Session). ‹ Summary of EWAs and selection of content via SL Reporting ‹ Tracking of Tasks in SL Reporting.

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SAP Solution Management Assessment consists of three phases - preparation, on-site visit and follow-up:

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SAP EarlyWatch Alert Data Transfer Satellite System

Satellite System

CUSTOMER RF C

Da ta t

ra ns fer

SAP Solution Manager

RFC Data transfer

C RF

ta Da

SAP Service Marketplace

r fe s n t ra

Satellite System

Alternative / Parallel RFC Data transfer

SAP recommends to connect in parallel SAP Solution Manager and EWA in the first 3 months © SAP AG 2005

© SAP AG

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SAP EarlyWatch Alert / SAP EarlyWatch Check

What is the difference between SAP EarlyWatch Alert and SAP EarlyWatch Check? „

The SAP EarlyWatch Alert is an automated tool which SAP provides for the customer. By using this tool, you can monitor the performance and the istration of each SAP system in your solution landscape. The automatic checks carried out by SAP are being developed constantly. Depending on the status of your system, the SAP EarlyWatch Alert will trigger further services such as the SAP EarlyWatch Check.

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The SAP EarlyWatch Check is normally performed over a remote connection by a technical service engineer. During the service your system is being analyzed. The service engineer will also diagnose particularly complex problems and develop solutions.

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EarlyWatch Alert (EWA) and EarlyWatch Check Satellite System

SAP Solution Manager

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Process EWA Data Check EWA Report

Implement

3 If red rating

Send EWA Data Collect Data

SAP

automated forward to SAP*

Check red rated EWA Report

recommendations

2

SAP Solution Manager

Customer and create Service Plan

Deliver Services

Implement recommendations

(for example Early Watch)

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Customer

4 Customer

SAP * forward also in case of initial connection and every four weeks

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SAP Solution Management Assessment consists of three phases - preparation, on-site visit and follow-up:

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SAP EarlyWatch Alert – Content System Configuration Performance Overview Workload Distribution SAP System Operations Hardware Capacity Database Performance Database istration Trend Analysis

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SAP Solution Management Assessment consists of three phases - preparation, on-site visit and follow-up:

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Content 1/4 System Configuration To ensure optimal of your SAP system, SAP EarlyWatch Alert checks: „

Hardware Configuration

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Software Configuration

Performance Overview The performance of your system is analyzed with respect to the average response times and total workload. SAP EarlyWatch Alert: „

Checks the current workload

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Identifies the 15 transactions with the highest total response time

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Provides a history of activity and average response times

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SAP EarlyWatch Alert will be performed at the customer site using the SAP Solution Manager; therefore it is mandatory for each customer to send the results of the SAP EarlyWatch Alert to SAP monthly. To facilitate the request of our customers, to have the SAP EarlyWatch Alert results of productive installations periodically validated by SAP, we will send a validated report back to the customer on a quarterly basis.

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In case of any critical alerts monitored by SAP EarlyWatch Alert the results will be send in addition to those periodical reports, to SAP. In case of vital alerts reported through SAP EarlyWatch Alert each productive installation is entitled to the max of two SAP EarlyWatch Checks performed by SAP. Additional SAP EarlyWatch Checks will be charged according to the standard price list.

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Content 2/4 Workload Distribution The performance of your system is analyzed with respect to workload distribution. The SAP EarlyWatch Alert shows: „

Database load distribution at different times of day

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Typical database load peaks

SAP System Operations Your system is analyzed with respect to daily operation to detected problems that may impair system operation and stability. The SAP EarlyWatch Alert checks: „

The number of update errors

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For large or rapidly growing tables

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If the maximum number of jobs in spool is reached

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The size of the batch input Log Files

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For program errors (ABAP Dumps)

© SAP AG 2005

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SAP EarlyWatch Alert will be performed at the customer site using the SAP Solution Manager; therefore it is mandatory for each customer to send the results of the SAP EarlyWatch Alert to SAP monthly. To facilitate the request of our customers, to have the SAP EarlyWatch Alert results of productive installations periodically validated by SAP, we will send a validated report back to the customer on a quarterly basis.

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In case of any critical alerts monitored by SAP EarlyWatch Alert the results will be send in addition to those periodical reports, to SAP. In case of vital alerts reported through SAP EarlyWatch Alert each productive installation is entitled to the max of two SAP EarlyWatch Checks performed by SAP. Additional SAP EarlyWatch Checks will be charged according to the standard price list.

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Content 3/4 Hardware Capacity The SAP EarlyWatch Alert checks your SAP System for: „

Potential U bottlenecks or

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Memory bottlenecks

Database Performance The performance of your system is analyzed with respect to the database performance. The SAP EarlyWatch Alert checks: „

Locally managed temp tablespace

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If database parameters follow standard recommendations

Database istration The SAP EarlyWatch Alert checks: „

Database growth levels

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Tablespaces that may overflow in the near future

© SAP AG 2005

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SAP EarlyWatch Alert will be performed at the customer site using the SAP Solution Manager; therefore it is mandatory for each customer to send the results of the SAP EarlyWatch Alert to SAP monthly. To facilitate the request of our customers, to have the SAP EarlyWatch Alert results of productive installations periodically validated by SAP, we will send a validated report back to the customer on a quarterly basis.

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In case of any critical alerts monitored by SAP EarlyWatch Alert the results will be send in addition to those periodical reports, to SAP. In case of vital alerts reported through SAP EarlyWatch Alert each productive installation is entitled to the max of two SAP EarlyWatch Checks performed by SAP. Additional SAP EarlyWatch Checks will be charged according to the standard price list.

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Content 4/4

Trend Analysis This section contains the trend analysis for key performance indicators (KPIs). Diagrams or tables are built week by week after activating SAP EarlyWatch Alert. The diagrams or tables show the development of: „

System activity

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Response Time

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System Operating

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Hardware Capacity

© SAP AG 2005

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SAP EarlyWatch Alert will be performed at the customer site using the SAP Solution Manager; therefore it is mandatory for each customer to send the results of the SAP EarlyWatch Alert to SAP monthly. To facilitate the request of our customers, to have the SAP EarlyWatch Alert results of productive installations periodically validated by SAP, we will send a validated report back to the customer on a quarterly basis.

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In case of any critical alerts monitored by SAP EarlyWatch Alert the results will be send in addition to those periodical reports, to SAP. In case of vital alerts reported through SAP EarlyWatch Alert each productive installation is entitled to the max of two SAP EarlyWatch Checks performed by SAP. Additional SAP EarlyWatch Checks will be charged according to the standard price list.

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Sample Report with Explanation

To help you understand your SAP EarlyWatch Alert report, refer to the sample report. It is located in the SAP Service Marketplace at www.service.sap.com/ewa Æ Media Library

© SAP AG 2005

„

SAP EarlyWatch Alert will be performed at the customer site using the SAP Solution Manager; therefore it is mandatory for each customer to send the results of the SAP EarlyWatch Alert to SAP monthly. To facilitate the request of our customers, to have the SAP EarlyWatch Alert results of productive installations periodically validated by SAP, we will send a validated report back to the customer on a quarterly basis.

„

In case of any critical alerts monitored by SAP EarlyWatch Alert the results will be send in addition to those periodical reports, to SAP. In case of vital alerts reported through SAP EarlyWatch Alert each productive installation is entitled to the max of two SAP EarlyWatch Checks performed by SAP. Additional SAP EarlyWatch Checks will be charged according to the standard price list.

© SAP AG

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Prerequisites 1/6

The main prerequisites for using SAP EarlyWatch Alert are: „

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A remote connection between your SAP component and your SAP Solution Manager. Your SAP System must be release 3.1I or higher Implementation of SAP Note 91488, 187939 . The job SAP_COLLECTOR_FOR_PERMONITOR must be scheduled hourly. To this, call transaction SM37 in your system.

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Prerequisites 2/6

Technical requirements Æ SAP Note 144864 „

A working network connection

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Set up of the RFC destination "SAPOSS"

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Data collectors must be running

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Hardware and software data are maintained Profile parameters are set

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Prerequisites 3/6

Run RTCCTOOL (ÆSAP Note 69455) and implement all listed recommendations „ RTCCTOOL is a service tool that s you in the technical preparation of the system. RTCCTOOL checks the availability of the tools required for SAP service sessions. „ RTCCTOOL is contained in add-on ST-A/PI.

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Prerequisites 4/6

Execute transaction SDCCN and activate the Automatic Session Manager (ASM) „ The Service Data Control Center is a service tool that provides an overview of the planned service sessions. It carries out the data transfer between your SAP System and SAP. „ Transaction SDCCN is available as follows: ‹

ST-PI (SAP Note 116095)

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Prerequisites 5/6

Activate SAP EarlyWatch Alert Æ SAP Note 207223 „ Activate SAP EarlyWatch Alert in SAP Solution Manager for all SAP systems in productive operation.

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Prerequisites 6/6

Address special considerations for certain SAP components (for example SAP BW, SAP APO), database platforms and R/3 releases. For more details, refer to SAP Note 91488 Important Notes Please find here most important notes for service preparation: ‹

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SAP Note 91488 - SAP Services: Central preparation note SAP Note 144864 - SAP Remote Services: Technical preparation SAP Note 69455 - Service tools for Applications ST-A/PI (ST14 & RTCCTOOL) SAP Note 560475 - Frequently asked questions on the Solution Tool plug-in (ST-PI) SAP Note 207223 - Activating the SAP EarlyWatch Alert

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Additional Information For additional and updated information, visit the SAP Service Marketplace at www.service.sap.com/ewa Î

Click Media Library, PDF Datei‚ Sample Report with Explanation‘

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To learn more about how MaxAttention can help you increase availability and reduce the cost of operations, visit the SAP Service Marketplace at www.service.sap.com/maxattention.

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The following elements of MaxAttention are not available for customers with Standard : Service Level Agreement, named s, back office . In addition of timely extension of maintenance is only available with a MaxAttention contract.

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Safeguarding is open to all customers. More information on Safeguarding, as well as on the other SAP programs, Empowering and Solution Management Optimization can be found at the SAP Service Marketplace at www.service.sap.com/services. All services listed there can be ordered individually as required.

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