Nepal Bank Internship Report 5zy6a
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2 CHAPTER 1 3 Introduction
4 1.1 Background of the study 5
Internship has been a wonderful experience for me. It is the medium through which interns can convert the theoretical knowledge into the practical one. Practical based knowledge is very necessary to cope up with the external environment. In other words, internship has been a window to the outer world. It is obvious that only theoretical knowledge is not sufficient to tackle with real time problems. So to update with the knowledge, practical knowledge is very necessary. Internship not only gives the ability to think and makes able to give the decision at real time and situation but also show the way how an office environment is like, how it functions and what motivates the employee to perform well. "Internship creates professionalism inside one’s mind."
6 7
Internship is the period in which interns get the great opportunity to expose their talents, skills and knowledge to solve the practical problems. By exposing the interns in the organizational environment they can learn the organizational culture so that it is very convenient for their placement in the host organization according to their internship performance. This will help them to build the career and also broaden the knowledge.
8 9
The interns should also submit report based on the work performed during the internship period activities performed in the bank for the fulfillment of degree. So here I am going to prepare the internship report on overall banking performance of Nepal Bank Limited. To see how much of contribution NBL has made in the financial sector that effect’s nation’s economy through Nepal Bank Limited (NBL), Nepal comes under developing countries. Financial sector is considered to be the nucleus of growth model designed for the economic development of the country in which banking industry plays key role. The banking sector is an integral part of any economy, and plays a vital role in economic development and prosperity of an economy. The banks ensure the smooth running of
economy my effective mobilization of the fund. A bank today, is not just an institution where we can deposit our money or take loans from; rather its scope is getting wider day by day. A bank’s service today can be seen as a morphing of various financial products/services, which seems to be of ever more increasing variety. Nepal financial system has significantly both in of business volume and the size of markets. After the establishments of central bank “Nepal Rastra Bank” on Baisakh 14, 2013 under NRB Act. 2012; Nepalese financial system has experience the continuous development. NRB plays vital role in supervising, promoting and directing the functions of commercial bank activities. After liberalization policy by the government, the banking industry of Nepal started to rise they achieved the desired growth. Nepal bank limited is first bank of Nepal and it was incorporated in 1937. 10 11 Nepal Bank Limited has been playing vital role in development of the banking sector of Nepal. Generating profit through borrowing and lending is the core function of the commercial bank. This function helps to uplift the economy of the country by collecting the funds in micro level and lending in macro level and, mobilizing the funds from surplus level to deficit level. The success of the bank depends on the maximum collection of and the optimum disbursement of the fund with minimum risk. For optimum disbursement of the fund with minimum risk bank needs to have the strong body to control the risk and flow of the loan. In any bank this function is handled by credit department. The commercial bank also helps in export and import of goods and services. For this there is a department called “Letter of Credit (LC) Department”. Banking sector occupies the major part in the whole world economy. 12 13 The mission of BBS program has the adequate attention to equip students with knowledge, methods and technologies that will aid a person to mould into a human resource capable of gaining even in unfavorable situations. The internship helps the students to understand bank’s culture and environment and develop their own insights towards the banking industry which leads them to develop various professional qualities and skills. 14
1.2 Objectives of the study 15 The main objective of the internship program is to relate the theoretical knowledge with practical one in various business organizations under the area of specializations. The study also helps to gain professional experience in the real work environment. The main objectives of enrolling in the Nepal Bank Ltd. as an intern are as follows: To know the real business environment of banking sector. ii) To understand the whole working process of the banking industry. iii) To get brief idea of all the departments of the bank. iv) To understand the customer’s choice, competitors standing and existing regulatory environment of banking sector. v) To acquire practical knowledge about banking activities. x) To find out the problems and prospects of customers of banking sectors. 16
vii)
To gain working experience.
17 18 1.3 Methodology of the Study 19 In this internship report, the primary as well as secondary information has been used. The information is collected from interview, websites and annual report of Nepal Bank Limited. The internship report is based on my own experience that I have faced in Nepal Bank Limited, Head Office and main branch, New Road, Kathmandu 20 21
1.3.1
Organization Selection
22 I have completed my internship program from Nepal Bank Limited, head office, main branch. For selecting this organization, I had tried through my personal approach as well as from my college’s internship Letter. After my regular follow-up, the bank agreed to give me an opportunity to acquire knowledge/expertise through internship program with effect from 6th Paush , 2072 to 5th Falgun , 2072.
23 24 1.3.2 Placement 25 Regarding the placement during the internship period, I was placed in different
department of Nepal Bank Ltd, New Road Banking Office. So with the reasonable guidance of the I started internship from Bills Department, Remittance Department, Customer Service Department and Credit Department. This eight weeks internship really helped me to develop managerial and interpersonal skills. I was able to learn the bank culture, work environment and working procedure of Nepal Bank Ltd, New Road Branch. Eight weeks of time is not sufficient to gather overall knowledge of Banking, but however these eight weeks of internship had really been awfully knowledgeable and fruitful for me to gain at least brief understanding of it. 26 27
1.3.3
Duration
28 The duration of internship period has been defined for eight weeks by Tribhuvan University. So I have completed two months in Nepal Bank Limited, head office, main branch. 29 30
Table 1.1 31 32
37 39 41 43 45
Duration of Internship
Departments
35 Customer Service Bills/Clearance Locker Credit Remittance Front Desk
46
Pension
33 Weeks 34 36 38 40 42 44 47
2 2 2 1 1 1
48
1
49 50 51 52 1.4 Activities Performed in NBL 53 During the entire internship period, the interne had time to visit different departments like Remittance, Customer Service Department, Bills Department, Pension, Front desk, Credit and Locker Department. The activities performed on these departments are as given below.
54 55 56 57 58
Table 1.2 59 Activities done in different departments 60 S
61 Department
62 Activities performed
64 Customer service
65 Opening and closing s,
. N o . 63 1
department 66 2
67 Bills
cheque printing, handling customers queries etc. 68 Collected interbank cheque, check scanned as per ECC procedures.
69 3
70 Locker
71 Signature verification, opened lockers, records of payments from
72 4
73 Credit Department
locker, data entry in excel file etc. 74 Filing the documents as per the type of credit provided.
75 5
76 Remittance Department
77 Preparing debit, credit ,double entry vouchers, cheque deposits,
78 6
79 Front Desk
data entry etc. 80 statement printing, Handling customers, checking balance
81 7
82 Pension
through ABBS 83 Signature verification, renewal of different pattas, handling customers queries etc
84
85
86 1.3.5 General knowledge of Software 87 Nepal Bank Limited, Newton software is used for the daily functions of its banking operation. Newton is latest and modern technology that it fast, easy to use and easy to understand. 88 89 Hot Keys used in Newton are; 90 F2 91 Clear the box 92 F3 93 Get the least from drop down box 94 F4 95 Utility search 96 F5 97 /Open 98 F6 99 Update 100 F 101 Delete 7 102 F 103 Query 8 104 F 105 Send 9 106 F 107 Old search 10 108 F 109 Calculator 11 110F12 111Exit from the screen 112 113Product Code 114 11510 116Saving 11711 118Current 11920 120 Fixed deposit 121 14 122 Overdraft 123 71 124 Loan 125 51 126 Government 127 46 128 Temporary deposit 129 44 130 Suspense payment 131 132 Newton Code 133 134 61 135 Customer information creation 100 136 30 137 open 0 138 35 139 close 0
140 142
30 25
141 143
Deposit Withdrawal by cheques
14
145
Issuance of statement
21
147
Issuance of cheques
88
149
mode operation
0 144 50 146 0 148 1
150 151 152 153
1.3.4 154
Limitation This internship report is prepared under the consideration of confidentiality and
internship period was for the limited period of two months. Due to the limited time frame and due to other Trainee in bank it was difficult to work in the entire field and sometime we have to stay ideal without doing anything. The staffs were busy in their work and difficult to guide the intern. 155 156 157 158
CHAPTER 2
159
160
Introduction of the Banking Industry 161 162
163
2.1 World Banking History
164
Bank is a commercial institution that provides financial services; including issuing money in various forms, receiving deposits of money, lending money and processing transaction and the creating of credit. Banks are the financial institution established with objectives to collect and safeguard people’s money and, then generate profit by lending same collected fund to people who wants to invest. A bank provides an
easy way to pay bills through the maintained . Bank provide many services such as accepting various deposits, safeguarding deposits, making loans, providing means of payment, electronic banking and other services such as traveler’s cheques and money orders. Regardless of all these things banking industry plays vital role in the financial system of a country by mobilizing fund from micro level savers to macro level investors which help in building the backbone of any financial system with maximum utility. A bank collects money from those who have it to spare or who are saving it out of their incomes, and lends money to those who require. In general, a bank is an institution with the following features: i) It deals with money; it accepts deposits and advances loans. ii) It deals with credit; it has the ability to create credit. iii) It generates profit from the difference between the level of interest it pays for deposits and other source funds, and level of interest received from lending & investment sectors iv) It is a commercial institution; it aims at earning profit. 165 166
Definition of Bank
167
Bank is a financial intermediary accepting deposits and granting loans. In fact, a modern bank performs variety of function that it is difficult to precise and general definition of a bank. According to Prof. Kinly, “A bank is an establishment which makes to individuals such advance of money as may be required and safely made, and to which individuals entrust money when not required by them for use”.
168
According to C.R. Crowther, “A bank collects money from those who have it to spare or who are saving it out of their incomes, and it lends this money to those who require it”.
169 170
2.2 Evolution of banking industry in Nepal
171
According to the history, it is found that people of our country have been involved in business and trade since long time ago Through the production of copper utensils had been started during the 7th century, business relationship could not be established with
India since India was involved in the production of copper utensil. However, the craft concerned with copper, wood and metal in our country did attract the Chinese and the Tibetan a lot, thus resulting in the establishment of business relationship with China and Tibet. 172 In 12th century there was silver coin called ‘Dam’. Later on in 14 th century
173
‘TANKADHARI’ one is that dealt with the lending money to the public. Its main objective was to earn profit, so they used to charge high interest rate. To control interest rate ‘TEJARATH ADDA’ was established in 19th century. It provides loans to the people working in government offices on the basis of the security and to public on the basis of collateral they deposit. It charges only 5% interest rate per annum. It only provides loans but does not accept deposit. 174 175
In 1980 B.S. Nepal could establish business with countries beyond India as well and first modern bank Nepal Bank Limited was established in 1994 B.S. Kartik 30 th according to the Nepal Bank Act 1993. Nepal Bank Limited was established with 51% ownership of Nepal government and 49% of equity participation from private sector. Later on in 2012 B.S. Nepal Rastra Bank was established with the objectives to maintain the internal external stability. In 1996 A.D. government established another bank named Rastriya Banijya Bank to make money transaction easy. Besides that, establishment of Nepal Industrial & Development Corporation in 1959 A.D .and Agriculture Bank in 1967 A.D. as well as other cooperative societies also started contributing to the economy and banking tradition in Nepal Grind lays Bank limited established in 1986 A.D. There are other several commercial banks and in Nepal commercial banks should be ed under Company Act or Commercial Bank Act under section 12(a) to (w)
176 177 178
179 180 181
2.3 Nepalese Banking Industry
Banking is one of the most sensitive businesses all over the world. Banks play an important role in the economy and are considered as the backbone of an economy in every country and Nepal is no exemption. Banks are custodian to the assets of the general masses. The banking sector plays a significant role in a contemporary world of money and economy. 182 It influences and facilitates many different but integrated economic activities like
resources mobilization, poverty elimination, production and distribution of public finance. 183 Banks accept deposits, the payment system and provide the largest source of funds in the market. Safe and sound banking is crucial for the financial stability and sustainable development. Nepal has a special characteristic of bank dominated financial sector. As the domestic capital market is in the initial stage of development, the banking sector largely dominates the entire financial sector. 184 The first conventional bank in Nepal was the Nepal Bank Limited, established in 1937 A.D. followed by Rastriya Banijya Bank in 1966 A.D. These two banks are the pioneers of the Nepalese Banking industry. These banks hold the largest network and operate even in remote areas of the country. Rastriya Banijya Bank is fully owned by the Nepal Government while government is holding forty percent stakes of Nepal Bank Limited. As the financial market was barred for private investors till the mid 1980s, these two Banks were the only players in the banking industry. The economic liberalization policy Adopted in the mid 1980s brought about a surge in the banking industry. A large Number of banks were established and the number continues to grow even today. The subprime mortgage crisis emerged in the United States during the year 2007 has exposed Immense challenges to global financial players and regulators. Consequently, banks and financial institutions experienced banking panics, stock market crashes, bursting of financial bubbles, currency crisis and sovereign defaults and thereby creating many challenges to the supervisors and regulators around the globe. Though studies have revealed that the impact would not be that severe in Nepal, it has necessitated bank and supervisors to assume precautionary measures particularly on risk management system, portfolio mix, internal control mechanism and corporate governance. 185
2.4 Types of Banks
186 187
A single institution can’t fulfill all the services demanded by the customers. So, different types of banks emerged in the banking industry concentrating on a special sector. On the basis of their specialized function bank can be classified as under.
1. Central bank 2. Commercial bank 3. Development bank 4. Saving bank
5. EXIM Bank (Export & Import Bank) 6. other banks: 1
Co- cooperative bank
188 189
Housing bank 3
190 191
Merchant bank
2.5 Services rendered by most of the banks
1. Trade finance 2. Deposits 3. Remittance 4. Clearing / Collection 5. Loans and Advances 6. ATM with any branch banking 7. Safe deposit Vault 8. SWIFT 9. ABBS 10. Fund Transfer 11. 365 Days banking 12. Debit card 13. Auto loan 14. Housing loan 15. Education loan 16. Mahila Bachat 17. Pension Distribution 18. Gold Loan 19. Fixed deposit loan. 20. Travelers Check 21. E – Banking
192
22.SMS banking.
193 194 195 196 197 198
2.6 List of Commercial Banks in Nepal The list of all commercial banks in Nepal is given below:
199 S.N o
200
Commercial banks
201 1
202
Nepal Bank Limited
203 2
204
Rastra Banijya Bank
205 3
206
NABIL Bank Limited
207 4
208
Nepal Investment Bank Limited
209 5
210
Standard Chartered Bank Nepal
2116
212
Himalayan Bank Limited
213 7
214
Nepal SBI Bank Limited
215 8
216
Nepal Bangladesh Bank Limited
217 9
218
Everest Bank Limited
219 10
220
Bank of Kathmandu Limited
221 11
222
223 12
224
225 13
226
227 14
228
Nepal Credit and Commerce Bank Limited Lumbini bank Limited Nepal Industrial and Commercial Bank Limited Machhapuchhre Bank Limited
229 15
230
Kumari Bank Limited
231 16
232
Laxmi Bank Limited
233 17
234
Siddhartha Bank Limited
235 18
236
Agriculture Development Bank Limited
237 19
238
Global Bank Limited
239 20
240
Citizen Investment Bank Limited
241 21
242
Prime Commercial Bank Ltd.
243 22
244
Bank of Asia Nepal Ltd.
245 23
246
Sunrise Bank Ltd.
247 24
248
249 25
250
KIST Bank Ltd.
251 26
252
Mega Bank
253 27
254
NMB Bank
255 28
256
Janata bank ltd.
257 29
258
Century commercial Bank Ltd
Development Credit Bank Ltd./ Grand Bank Nepal Limited
259 30
260
Civil Bank Ltd
261 31
262
Sanima Bank Ltd
263
264 265 266 267 268 269 270 271 272 273 274 275 276
CHAPTER 3
INTRODUCTION OF NEPAL BANK LIMITED
277
278
3.1 Nepal Bank Limited
279 280
Nepal Bank Limited is the first conventional bank of Nepal, established in 1937 AD. Nepal Bank Limited in the beginning operated as a central bank and later was turned into a commercial bank under the new Bank Act. Nepal Bank Limited is the pioneer bank, started with objectives to render service to people and to contribute to the nation’s development.
281
Nepal Bank Limited holds the largest network and operates even in remote areas
of the country. Government holds forty percent stakes of Nepal Bank Limited. As the financial market was barred for private investors till the mid-1980s, Nepal Bank Limited along with Rastriya Banijya Bank was only players in the banking industry. The bank has an important role in ing economic liberalization policy adopted in the mid-1980s. 282 283
It holds the vision of remaining the leading financial institution of the country. Nepal Bank Limited holds the exclusive identity of serving most of the towns as well as the corporate consumer.
284
285
3.2 Product, Services and Facilities
286 287
Though Nepal Bank Limited is first bank of Nepal it has been the innovator in introducing many new products. To illustrate, the bank has implemented till the following products now
288 289
1) Free ATM, ABBS, CHEQUE BOOK, STATEMENT and SMS
290
2) Different Credit Facilities
291
3) Letter of Credit and Guarantee Transaction
292
4) Remittance Facilities from Different Countries
293
5) Internal Remittance Facilities
294
6) Locker Facilities
295
7) Foreign Currencies Exchange
296
8) Internet Banking Service
297
9) Bills and Clearing Facilities
298
10) Accidental Death Insurance
299
300 301
3.3 Mission
Nepal Bank Limited seeks to provide an environment within which the bank can bring unique financial value and services to all customers. It will be sound institution where depositors continue to have faith in the security of their funds and receive reasonable returns; borrowers and assured of appropriate credit facilities at reasonable prices; other service- seekers receive prompt and attentive service at reasonable cost; employees are paid adequate compensation with professional career growth opportunities
and stockholders receive satisfactory return for their investment.
302
Values Statement
303
At Nepal Bank Limited, we believe that our banking should be based on: 304
o
Respect, service and safety for the customers we serve
305
o
Respect, reward and opportunity for the people with whom we work
306
o
Respect,
cooperation and for the economic community of Nepal. 307 308
309 310 311 312
3.4 Vision “To remain the leading financial institution of the country."
313
314
3.5 Objectives
315
Nepal Bank Limited has the following objectives:
1
Continue to maintain leading share of banking sector with a significant presence in all major geographical areas in the country.
2
Provide competitive and customer oriented banking services to all customers through competent and professional staff.
316
3
Reclaim leadership within the national financial community
317
3.6 Capital structure of Nepal Bank Limited.
318
The authorized capital of the bank is NPR 1500 million, of which 1000 million is the issued capital and the total paid up capital of the bank at present is 700 million. The promoter share constitute the major portion of the bank share which stands up to 70% of the total capital structure and remaining 30% will be held by the general public for which the bank launched I.P.O on May 24, 2009. The bank had the highest paid up capital from the promoters among all the commercial banks in the country at the time of its commencement.
319
320
3.7 Network Overview
321
The table below shows the number of different branches of NBL located all over
the country. 322 323 324
Region wise
325 No of Branches
326
branches Kathmandu Region
327
29
328
Biratnagar Region
329
32
330
Birgunj Region
331
23
332
Pokhara Region
333
21
Nepalgunj Region
335
18
334 336 338
Table 3.5 Branches of NBL
Total no of Branches
337
123
Source: www.nepalbank.com.np 339
340 341
3.8 Board of Directors: The bank is under
the control of Central Bank of Nepal, Nepal Rastra Bank (NRB). NRB has appointed a five management committee. This management committee performs as the board of director of the bank. 342 343
Management Team
The bank is running under the leadership of Nepal Rastra Bank (NRB) appointed three management team under the leadership of NRB director, Mr.Maheshwor Lal Shrestha. 344
Structure of NBL
3.9 Organization
345 346 347
CHAPTER 4
Analysis of Performed Departments
During the internship period, the internee had performed a range of activities in various departments which helped to widen their knowledge about banking activities and practices. Internee performed various activities at different departments: customer service, remittance, bills, front desk, pension, credit, and locker department. The activities performed at each of these departments are explained below:
348 349
4.1 Customer Service Department:
350
Customer service department of any bank is the most important department where customers are taken due cares. Here I worked for 3 weeks. The Customer Service department is responsible for handling, order processing, product and service questions, bank information, system transfers, and other general inquiries. The s that I have opened are mentioned in the Annex.
351
Responsibilities at Customer Service Department:
352
Providing the necessary voucher as their required.
353
Filling the book if they request us.
354
Enquiring their available balance.
355
Customer reception and attending to their needs.
356
Managing the various forms and voucher such as different new opening forms, etc.
357
Entering the personal information.
358
Disseminating information related to various banking products and services that are available to satisfy needs of customers.
359
Helping the customers to open the new and the forms are filled up precisely as per the needs
360
Scanning the signature and photograph of the customers (stamps as well in case of the of the companies).
361
Marinating the record to total number of cheque requisition issued by the
customers and preparing the chequebook. 362
Providing the bank statement to the customers to see their transaction being taken place.
363
Providing
important
message
to
the
customer,
maintain
good
communication to the customers. 364 365 366 367
Customer Counseling
368
Help desk Department is very crucial for the success of bank. Customer counselling is the most important function of this department. The efficiency of the department or an organization is the outcome of the quality of the customer counselling that is provides. It is concerned with counseling the new as well as the existing clients regarding the products services provided by the bank.
369 370
Opening
371
It is the most frequent activity done in this department. To deposit the money the customer must open the in the bank which on one hand gives the benefits to their deposited amount as (interest) on other hand the money is secure in the bank than at home. Customers can open their as per their wish UN various types of s, which are mentioned below:
372
Current-
373
Fixed-
374
Saving-
375 376
Requirement to open new :
377
Customers are required to fulfill some basic requirement before they open their . Those requirements are mentioned below:
378
For Personal :
379
Personal
Identification
(Citizenship
photography/ 3 if if the person is illiterate)
Certificate
and
2
copies
of
380
Nominee Declaration (If any ).
381
For partnership
382
Letter of Partnership duly signed by all partners
383
Copy of the Partnership duly signed by all partners
384
Copy of the Partnership Agreement
385
Certified copy of Partnership Registration
386
of corporate bodies, copy of:
387
Memorandum and Articles of Association of the Company
388
Resolution of Board of directors to open and operate an
389
List of directors duly signed by respective directors with home address and phone numbers.
390
Certificate of commerce of commencement of business
391
s of clubs, societies and associates (all Documents to be duly certified by the charity)
392
List of Office Bearers
393
Copy of Resolution to pen and operate the
394
Copy of by-laws
395
Name and signature of persons authorized to operate the
396
Copy of the registration certificate.
397 398
For Minors:
399
Guardianships to be verified with related documents:
400
Nominee form:
401
Photography of the nominee
402
Signature of the nominee
403 404
For Clubs/Societies and Association:
405
Copy of Registration Certificate
406
Copy of By-laws
407
Copy of Resolution to Open and operate the
408
List of
409 410
For Corporate Body:
411Certificate of Incorporation 412
Memorandum and Article of Association of teh Company
413
Resolution of Board of Directors to open the
414
Sample of Company Seal
415
Name of the Directors of the Board
416
For Partnership :
417
Certificate of Partnership Registration
418
Copy of Partnership Deed, if any
419 420
For Proprietorship :
421
Registration Certificate
422
Identification of Proprietors
423 424
Procedure of Opening in NBL:
425
Fill the opening form along with the signature card.
426
Check the application form being held by the customer and see whether all the required information is being properly filled or not.
427
photocopies of documents with original one and attest it with the form.
428
The new opened is being entered in the opening and number is written in the form and voucher.
429
The hard copy information is being converted into the soft copy by entering all the information in the banking software.
430
Scan signature and photograph of the holder to make signature accessible.
431
Higher-level staffs approve the opened.
432
Customer are then provided with the cash/cheque deposit voucher for depositing cash in their newly opened to maintain the minimum balance set by the bank to operate the .
433
After all the necessary entries are made, check list as per the type of opened is provided to customer by entering in the cheque dispatch book.
434
In case of illiterate customers blue color book is provided which is also known as book.
435 436
In addition to the documents as per stated above as per NRB rule any one of the following document is also needed to proof the address of the customer:
437
Water/electricity/Telephone bill
438
Election identity card.
439
Land ownership paper.
440
Rent agreement, others
441 442
closing
443
Customers also need to close their because of different reasons. While closing the , customers need to fill up the closing form. After filling the form the last balance that is to refunded is calculated with deducting the charge the bank will draw charge for closing the . After that the should be closed and refund the remaining balance to the customer. The presence of the holder is a must while closing the , the cheque book and ATM if presence, must be returned to the bank.
444
Procedure for closing in NBL
445
The process of closing start with the viewing of the of the balance available in his/her .
446
The holder must present in the bank. With all the statement provided by the bank.
447
Then the holder must fill the application form of closing.
448
With the deduction of charge for closing of the remaining amount is paid to the customer.
449
The holder will issue the cheque according to the amount left.
450
The application
form and the document which the customer had, is
submitted to the authorized staff who has the authority to close the .
451
The cheque/ book is tear or damage so that is will not used again.
452 453
Cheque book issuance
454
Procedure for issuance of cheque book in NBL
455
There is provision of providing cheque book for the customer who has just opened in NBL.
456
For the old , cheque book are issued against cheque requisition form.
457
Generally the number of leaf used to be ten but provided as the demand of the customer.
458
The holder should present while receiving the cheque book.
459
For The older customer the requisition form have to be filled and submitted to the authorized person. The authorized person will approve it writing ‘yes’ or ‘ok’ .then the cheque is printed.
460
In case the holder is not present, the agent who has come to receive the cheque book should provide following information:
461
Name of the holder
462
If he/she has the in the same bank then his number if not the photocopy of identity card.
463
Once the cheque book becomes ready for delivery, it should be entered in the cheque book issue the entire particular like cheque number, holder name, number, date, etc related to that cheque book, signature to cheque book recipient to be obtained in the as a proof of delivery of cheque book.
464 465 466 467 468
Record Keeping
469
The record keeping is the day to day task of CSD. The record should be kept for all the transaction such as cheque requisition, cheque issued record, opening record, closing record, etc.
470 471
472
4.2 Bills/Clearance Department
473
In this department customers bring checks of different bank and those checks are processed in order to deposit the amount to customer’s in different other branches or the same branch. The clearing department is responsible for the clearing of all checks that the bank receives daily and the different types of clearing checks that come in the bank are:
Inward Clearing
Outward Clearing
Outward Bills for Collection
474 A. Inward Clearing 475
Inward clearing takes place when a KBO holder draw’s a check in favor of a Non- NBL holder. The process for inward clearing is as follows:
1
Checks of NBL are received by the operations department electronically sent by scanning the checks by other banks through ECC(Electronic Check Clearance)
2
The bank officer verifies all particulars from the instruments and the system for sufficient balance etc. and approves the check. If any fault is found, then the officer will mark the checks as a return, stating the reasons with them.
3
If no fault is found, then the officer will post these checks in the system by debiting the customer .
4
The particular of the returned checks are entered in the ‘O/W return of inward clearing’ and returned.
476 B. Outward Clearing 477
Checks drawn by Non-NBL customers in favor of NBL customer and deposited at same Branch are known as outward clearing checks. The process for outward clearing is as follows:
1
Cheques are received by the bills department of NBL.
2
NBL stamps, endorsement stamps and ECC (Electronic Check Clearance) stamps are affixed along with endorsee’s signature.
3
Checks are then sent to related banks by scanning and editing the information as per ECC rules.
4
For those institutions which doesn’t have the ECC model of check clearing, traditional manual way of check clearance is performed as : 478
Checks received by bills department are sent to Nepal Rastra Bank for clearance and checks are presented to related bank.
Customer in favor of whom the check is drawn is credited after approval from the related bank.
If any check returns the next days as a returned, the posted entries are reversed and the check is returned to the customer who presented it and is recorded in the check return .
479 C. Outward Bills for Collections 480
There are some checks that are drawn by a Non NBL that is outside the city area in favor of NBL holders and thus are treated as OBC’s. The process for clearing of the OBC’s is as follows:
Cheques received by NBL.
The officer affixes the OBC stamp on the checks and writes its individual number from the OBC .
Entries of all OBC checks are written in an OBC .
An OBC letter is printed, which shows the check numbers, the branch drawn on and amount.
Original checks are attached to these letter and sent to the main NBL branch in that area by courier
When that area branch clears the amount from the Non-NBL branch, it sends an Inter Branch Credit Advice (IBCA) to NBL and the officer at the branch credits the customer with that amount. 481
482
483 484
4.3 Locker Department The Locker Department or Safe Deposit Vault ensures the safety and security of valuables of customers. There are 8176 applicants using locker services at present; referring to data of May 8 2015. There are 9 types of locker depending on the size. An annual charge has to be paid in advance to use the locker service. The locker charge ranges from Rs. 2,000 to Rs. 6,400 per annum. The locker demand of NBL has rose due to current earthquake. During the internee’s placement in Locker Department, the following activities were performed:
485 A. ing Applicants 486
In locker department, the intern had to check on the customer’s entry and exit, to check
whether the responsible locker owner has come to take their belongings or not. Moreover we had to check on their code to make sure of the liable customer. The applicants needed to fill up a form with signature specimen which was tallied with their application document of information. After signature verification they need to sign these application documents with current date and time. B. Locker Charges 487
There were two ways to pay for locker services. First is to pay by cash depending on the
locker size and second is to deduct amount from customers saving . The NBL staffs were responsible for listing customers who paid with cash and who did not. The cash payments were recorded directly into ledger entries with reference as their payment receipt. The charge deduction from saving required checking the sufficiency of their balance. 488
Procedure of deducting locker charge from saving
489
The intern was given responsibility to deduct the locker charge from their saving . For that the intern had to open NEWTON with code 250 and check for balance. Those s which had enough balance were copied in a voucher heading with number, name, locker number, type of locker and date. Two different dates (date of renewal and payment expire date) were noted down.
490
Once again the intern had to open NEWTON with code 20270 where they had to enter number, locker charge in debit section and total amount with code 45010100 in credit section and then send button was clicked and txt number was noted down.
C. Making Ledger Entries 491
The ledger entries after cash payment and amount deduction were posted into a ledger book. The entry requires writing locker number, locker holder name, type of locker based on size, charged amount, date of renewal, payment date and payment expiry date. The amounts deducted
from saving are first listed into a statement before
making ledger entries. 492 D. Making Data entries 493
The information about the lockers were entered into excel files for easy access which included the information about the locker holder’s name, address(both permanent and current), number, nominee, authorized person, application number, locker number, key number, code, registration date, last charge paid date, and expiry date.
494 495
496
4.4 Credit Department
497
This department looks over the various kinds of credits or loans taken from the banks. It
ensures that thorough investigation is undertaken of the client who wishes to take credit from the bank. The bank provides consumer loan such as home, auto, term loan, and overdraft loan. It also provides hypothecation and consortium loan. During my time in this department, I maintained the files according to their respective topics and got to learn about different types of loan provided by NBL. 498
499 500
4.5 Remittance Department Remittance means a sum of money sent in payment for something. This department deals with either the transfer of money from one bank to other bank or from one branch to another branch for their customers. Remittance is important tool and Nepal
Bank Limited holds a key advantage due to its number of branches. Remittances are received or send within the country or from foreign countries. Nepal Bank has strategic alliances with foreign companies like Eastern Exchange Est. Doha, Qatar, Arabian Exchange Co. W.L.L. etc. 501
NBL offers the following forms of remittances:
502
A. WEB remittance
503
B. Demand Draft remittance
504 505
A. Web Remittance 506
In the web there is generally inward and outward department. In inward department once the payment comes from the other branch then it is checked and if the stated person in the web is present there then he is asked to fill up a form and show his/her citizenship card. And a photocopy of it is kept and the record is made in the computer then the amount is transferred to the respective persons and is paid cash if the customer does not possess any in NBL.
507
In outward department the customer fills up the form and deposits the money at the counter and the money is send to the receiver through web by feeding up the information with the help of form. For the authentication purpose, secret key is generated on the system then the depositor is given 8 digit secret key which he needs to inform the receiver and if the receiver has his then he can take his citizenship card and get the money transferred to his/her .
508
B. Demand Draft Remittance 509
An unconventional order in writing-signed by a person, usually the exporter, and addressed to the importer-ordering the importer or the importer's agent to pay, on demand (sight draft) or at a fixed future date (time draft) the amount specified on the face of the draft.
510
Outward Drafts 511When a person or a company wants to make a draft on the exporter company then at first company needs to present Performa invoice to the bank and on the basis of the invoice the bank prepares the draft on behalf of the customer to the third party.
512 513
Inward Drafts 514
Nepal Bank limited has system of honoring drafts drawn on us by many banks denominated in major currencies such as USD and Euro.
515 516
517 518
4.6 Front Desk It was previously a part of customer service department. It is now given a separate space in Kathmandu Banking Office of Nepal Bank Limited. It is a place where customer inquiries are responded. During the internee’s placement in Front Desk, the following activities were performed.
519 A. Statement Printing 520
The intern was given the responsibility to print statements of customer since the very first day. The front desk computer uses Newton Software System to print Balance Statements. The Newton System operates with teller id, branch code and . The employee of Nepal Bank Limited is responsible for starting the system. Printing Statement is ed by Newton code 1450. Once the code number is entered a framework is obtained. The statement printing requires feeding in number of respective customers and the transaction date. The respective customers must specify the transaction date. Once customer number and transaction dates are entered the information is forwarded to IT department. They the number and send confirmation message if the number is correct. Thus, printing is done by hitting the PRINT button. The intern used to print 100-200 statements per day for six days in a row. The customers using this service are ed under Kathmandu banking Office of Nepal Bank Limited.
521 B. Queries Handled 522
This was also an important task in the front desk. The basic queries of customer were balance inquiry and number verification. The balance inquiry of customers
allows them to know their current balance in their s. There are two ways to handle balance inquiry; the Newton system and ABBS (Any Branch Banking System)/ Pumori System. The Newton system responds to customers ed under KBO and ABBS system s customers ed under other branches. The code for balance inquiry under Newton system is 250. The code input gives a framework where entering customers number shows balance in their respective . 523
Pumori system is a web-browser dependent system; instead of code you select withdrawal option from the menu bar, enter number and press search. Thus, balance amount is obtained. The other query was ing number. This service is only available to KBO customers. The intern used the same framework form code 250 for this task. The intern was supervised to search number using customer name. When number appears tally signature and photo of the customer asking for number verification.
524
Some other queries that they responded to were about NBL’s swift code, interest rate on deposits, interest on loan, direction to other department, banking hours, evening counters and ATM outlets. They were under the supervision of NBL staff and she helped them in handling queries and responding to customers.
525
526
4.7 Pension Department
527
A pension is a fixed sum to be paid regularly to a person, typically following retirement from service. There are many different types of pensions, including defined benefit plans, defined contribution plans, as well as several others.
528
Different product codes are there like 1010 for civil servants, 1020 for teachers, 1030 for defense and 1040 for NBL employees. Each people have their unique PATTA NO which is entered as soon as it is entered, data relating to employee like their name, post, pension amount, tax amount etc. is shown. The voucher is printed and the bill along with the pattas is signed by the department head. Then the retired people take that voucher to the cash department to get the money
529 A. Renewed of Pension PATTA 530
For the renewal of pension PATTA, a form has to be filled which contained Date,
PATTA no, Name of PATTA holder, along with his/her pension number at the top of the form. The form was divided into two sections, at the left side of the form they had to fill the name of the incharge of the pension department, his post, his staff number, date, bank code along with pension stamp. At the right side they had to fill name of PATTA holder, their address, finger prints and signature. Lastly they had to present the form to the in-charge for their verification. 531 B. Helped to Fill Cheques 532
If the pension PATTA were renewed on time then the monthly pension amount goes directly to their pension . Those parties who had pension brought cheque book along with them and withdrew cash from cheque. The old people who were unable to fill the cheque for them the intern personally wrote their cheques with the amount they desire to withdraw. After that they took their signature on the cheque and presented to the staff for verification.
533
To open a Pension
Open your Newton
Make display 61100 screen to open new pension saving -
61100 for opening
Input the following details: -
Transaction type – individual
-
Customer ID type – Citizenship number
-
Character Code – 5221= Individual-Resident
-
ID Number – Write (type) the pension patta number of the pension holders.
After pension patta number type(input) the product code of the pension patta.
After completing all above procedure click the “send’ option of your screen which is shown at below into the right corner.
OR, press ‘F9’ which automatically commands send option.
After this commands your display will get new screen to fill up customers’ details.
Necessary to fill the customer’s details
-
Customer’s full name
-
Permanent address along with number ( preferred mobile number)
-
Job code- 1899-others
-
Introducer’s Name1 and Name2 (as per pension patta)
-
Gender
-
National code- country(Nepal i.e. Np)
After finishing all these information press the send option or F9 key. 534
Now your screen will display one notice message board. Click at “OK” in that message board or Press “ENTER” key.
535
536 537
538
CHAPTER 5
Conclusion
539 540
The economy of the country is booming and with the investment favorable policies and their smooth implementation, the role of banks in today’s economy have become an important one. The banking industry is also reaping the fruits of this economic boom by growing rapidly over the past few years. There are a number of banks opening in the economy with foreign investments coming into the banking sector.
541
Nepal bank Limited culture is built on a set of core values: client focus, teamwork, meritocracy, ethic and integrity, pioneering. The company is committed to its clients’ best interests as well as preserving a good relationship by defining realistic objectives.
542
Since the establishment of Nepal bank Limited, it has aimed to become the leading bank of Nepal by providing outstanding services. The services that Nepal bank
Limited provides have a great market penetration not only because of their features but also the profit and markup rates that they charge. Also the products that Nepal bank Limited provides cater to sector economy. 543
Furthermore, as the bank is growing, new and more energetic employees are entering which is sure to invigorate the performance of the bank.
544
Lastly, to become the leading bank of Nepal, Nepal bank Limited has to benchmark its services to its major competitors in the industry or the market leader in the industry and provide a continuous mean of improvement in its existing products and services, while introducing new ones to the industry.
545 546
As per the rules and regulation of Nepal Bank Ltd, We the intern have to persuade atleast 10 new customers to open an in the Bank. So, I have completed this task. The following are those new customers which I have opened. So, the details of those new customers are as follows:
547 548 549 550 551
552
Name of Holder
S.N 554
555
Bipin Rai
553
Number 556 2-10-
1 557
558
Menuka Gurung
559
592635 2-10-
Situ Shrestha
562
592643 2-10-
565
592651 2-10-
568
592669 2-10-
Arjun Pd/Mathura
571
592677 2-10-
Lamichane Jitendra Kumar Sha
574
592685 2-10-
Lahana Majhi
577
592682 2-10-
2 560
561 3
563
564
Sureshwor Raj Tandukar
4 566
567
Ram Kamal Raut
5 569
570 6
572
573 7
575
576
8 578
579
Alisha Khadka
580
592708 2-10-
583
592619 2-10-
9 581
582
10 584
Kamala Dahal
592627
585 586 587 588 589 590 591 592
Bibliography 593 594
1
Annual report of Nepal Bank Limited
2
http://www.nbl.com.np
3
http://www.google.com
4
http://www.wikipedia.com
595
4 1.1 Background of the study 5
Internship has been a wonderful experience for me. It is the medium through which interns can convert the theoretical knowledge into the practical one. Practical based knowledge is very necessary to cope up with the external environment. In other words, internship has been a window to the outer world. It is obvious that only theoretical knowledge is not sufficient to tackle with real time problems. So to update with the knowledge, practical knowledge is very necessary. Internship not only gives the ability to think and makes able to give the decision at real time and situation but also show the way how an office environment is like, how it functions and what motivates the employee to perform well. "Internship creates professionalism inside one’s mind."
6 7
Internship is the period in which interns get the great opportunity to expose their talents, skills and knowledge to solve the practical problems. By exposing the interns in the organizational environment they can learn the organizational culture so that it is very convenient for their placement in the host organization according to their internship performance. This will help them to build the career and also broaden the knowledge.
8 9
The interns should also submit report based on the work performed during the internship period activities performed in the bank for the fulfillment of degree. So here I am going to prepare the internship report on overall banking performance of Nepal Bank Limited. To see how much of contribution NBL has made in the financial sector that effect’s nation’s economy through Nepal Bank Limited (NBL), Nepal comes under developing countries. Financial sector is considered to be the nucleus of growth model designed for the economic development of the country in which banking industry plays key role. The banking sector is an integral part of any economy, and plays a vital role in economic development and prosperity of an economy. The banks ensure the smooth running of
economy my effective mobilization of the fund. A bank today, is not just an institution where we can deposit our money or take loans from; rather its scope is getting wider day by day. A bank’s service today can be seen as a morphing of various financial products/services, which seems to be of ever more increasing variety. Nepal financial system has significantly both in of business volume and the size of markets. After the establishments of central bank “Nepal Rastra Bank” on Baisakh 14, 2013 under NRB Act. 2012; Nepalese financial system has experience the continuous development. NRB plays vital role in supervising, promoting and directing the functions of commercial bank activities. After liberalization policy by the government, the banking industry of Nepal started to rise they achieved the desired growth. Nepal bank limited is first bank of Nepal and it was incorporated in 1937. 10 11 Nepal Bank Limited has been playing vital role in development of the banking sector of Nepal. Generating profit through borrowing and lending is the core function of the commercial bank. This function helps to uplift the economy of the country by collecting the funds in micro level and lending in macro level and, mobilizing the funds from surplus level to deficit level. The success of the bank depends on the maximum collection of and the optimum disbursement of the fund with minimum risk. For optimum disbursement of the fund with minimum risk bank needs to have the strong body to control the risk and flow of the loan. In any bank this function is handled by credit department. The commercial bank also helps in export and import of goods and services. For this there is a department called “Letter of Credit (LC) Department”. Banking sector occupies the major part in the whole world economy. 12 13 The mission of BBS program has the adequate attention to equip students with knowledge, methods and technologies that will aid a person to mould into a human resource capable of gaining even in unfavorable situations. The internship helps the students to understand bank’s culture and environment and develop their own insights towards the banking industry which leads them to develop various professional qualities and skills. 14
1.2 Objectives of the study 15 The main objective of the internship program is to relate the theoretical knowledge with practical one in various business organizations under the area of specializations. The study also helps to gain professional experience in the real work environment. The main objectives of enrolling in the Nepal Bank Ltd. as an intern are as follows: To know the real business environment of banking sector. ii) To understand the whole working process of the banking industry. iii) To get brief idea of all the departments of the bank. iv) To understand the customer’s choice, competitors standing and existing regulatory environment of banking sector. v) To acquire practical knowledge about banking activities. x) To find out the problems and prospects of customers of banking sectors. 16
vii)
To gain working experience.
17 18 1.3 Methodology of the Study 19 In this internship report, the primary as well as secondary information has been used. The information is collected from interview, websites and annual report of Nepal Bank Limited. The internship report is based on my own experience that I have faced in Nepal Bank Limited, Head Office and main branch, New Road, Kathmandu 20 21
1.3.1
Organization Selection
22 I have completed my internship program from Nepal Bank Limited, head office, main branch. For selecting this organization, I had tried through my personal approach as well as from my college’s internship Letter. After my regular follow-up, the bank agreed to give me an opportunity to acquire knowledge/expertise through internship program with effect from 6th Paush , 2072 to 5th Falgun , 2072.
23 24 1.3.2 Placement 25 Regarding the placement during the internship period, I was placed in different
department of Nepal Bank Ltd, New Road Banking Office. So with the reasonable guidance of the I started internship from Bills Department, Remittance Department, Customer Service Department and Credit Department. This eight weeks internship really helped me to develop managerial and interpersonal skills. I was able to learn the bank culture, work environment and working procedure of Nepal Bank Ltd, New Road Branch. Eight weeks of time is not sufficient to gather overall knowledge of Banking, but however these eight weeks of internship had really been awfully knowledgeable and fruitful for me to gain at least brief understanding of it. 26 27
1.3.3
Duration
28 The duration of internship period has been defined for eight weeks by Tribhuvan University. So I have completed two months in Nepal Bank Limited, head office, main branch. 29 30
Table 1.1 31 32
37 39 41 43 45
Duration of Internship
Departments
35 Customer Service Bills/Clearance Locker Credit Remittance Front Desk
46
Pension
33 Weeks 34 36 38 40 42 44 47
2 2 2 1 1 1
48
1
49 50 51 52 1.4 Activities Performed in NBL 53 During the entire internship period, the interne had time to visit different departments like Remittance, Customer Service Department, Bills Department, Pension, Front desk, Credit and Locker Department. The activities performed on these departments are as given below.
54 55 56 57 58
Table 1.2 59 Activities done in different departments 60 S
61 Department
62 Activities performed
64 Customer service
65 Opening and closing s,
. N o . 63 1
department 66 2
67 Bills
cheque printing, handling customers queries etc. 68 Collected interbank cheque, check scanned as per ECC procedures.
69 3
70 Locker
71 Signature verification, opened lockers, records of payments from
72 4
73 Credit Department
locker, data entry in excel file etc. 74 Filing the documents as per the type of credit provided.
75 5
76 Remittance Department
77 Preparing debit, credit ,double entry vouchers, cheque deposits,
78 6
79 Front Desk
data entry etc. 80 statement printing, Handling customers, checking balance
81 7
82 Pension
through ABBS 83 Signature verification, renewal of different pattas, handling customers queries etc
84
85
86 1.3.5 General knowledge of Software 87 Nepal Bank Limited, Newton software is used for the daily functions of its banking operation. Newton is latest and modern technology that it fast, easy to use and easy to understand. 88 89 Hot Keys used in Newton are; 90 F2 91 Clear the box 92 F3 93 Get the least from drop down box 94 F4 95 Utility search 96 F5 97 /Open 98 F6 99 Update 100 F 101 Delete 7 102 F 103 Query 8 104 F 105 Send 9 106 F 107 Old search 10 108 F 109 Calculator 11 110F12 111Exit from the screen 112 113Product Code 114 11510 116Saving 11711 118Current 11920 120 Fixed deposit 121 14 122 Overdraft 123 71 124 Loan 125 51 126 Government 127 46 128 Temporary deposit 129 44 130 Suspense payment 131 132 Newton Code 133 134 61 135 Customer information creation 100 136 30 137 open 0 138 35 139 close 0
140 142
30 25
141 143
Deposit Withdrawal by cheques
14
145
Issuance of statement
21
147
Issuance of cheques
88
149
mode operation
0 144 50 146 0 148 1
150 151 152 153
1.3.4 154
Limitation This internship report is prepared under the consideration of confidentiality and
internship period was for the limited period of two months. Due to the limited time frame and due to other Trainee in bank it was difficult to work in the entire field and sometime we have to stay ideal without doing anything. The staffs were busy in their work and difficult to guide the intern. 155 156 157 158
CHAPTER 2
159
160
Introduction of the Banking Industry 161 162
163
2.1 World Banking History
164
Bank is a commercial institution that provides financial services; including issuing money in various forms, receiving deposits of money, lending money and processing transaction and the creating of credit. Banks are the financial institution established with objectives to collect and safeguard people’s money and, then generate profit by lending same collected fund to people who wants to invest. A bank provides an
easy way to pay bills through the maintained . Bank provide many services such as accepting various deposits, safeguarding deposits, making loans, providing means of payment, electronic banking and other services such as traveler’s cheques and money orders. Regardless of all these things banking industry plays vital role in the financial system of a country by mobilizing fund from micro level savers to macro level investors which help in building the backbone of any financial system with maximum utility. A bank collects money from those who have it to spare or who are saving it out of their incomes, and lends money to those who require. In general, a bank is an institution with the following features: i) It deals with money; it accepts deposits and advances loans. ii) It deals with credit; it has the ability to create credit. iii) It generates profit from the difference between the level of interest it pays for deposits and other source funds, and level of interest received from lending & investment sectors iv) It is a commercial institution; it aims at earning profit. 165 166
Definition of Bank
167
Bank is a financial intermediary accepting deposits and granting loans. In fact, a modern bank performs variety of function that it is difficult to precise and general definition of a bank. According to Prof. Kinly, “A bank is an establishment which makes to individuals such advance of money as may be required and safely made, and to which individuals entrust money when not required by them for use”.
168
According to C.R. Crowther, “A bank collects money from those who have it to spare or who are saving it out of their incomes, and it lends this money to those who require it”.
169 170
2.2 Evolution of banking industry in Nepal
171
According to the history, it is found that people of our country have been involved in business and trade since long time ago Through the production of copper utensils had been started during the 7th century, business relationship could not be established with
India since India was involved in the production of copper utensil. However, the craft concerned with copper, wood and metal in our country did attract the Chinese and the Tibetan a lot, thus resulting in the establishment of business relationship with China and Tibet. 172 In 12th century there was silver coin called ‘Dam’. Later on in 14 th century
173
‘TANKADHARI’ one is that dealt with the lending money to the public. Its main objective was to earn profit, so they used to charge high interest rate. To control interest rate ‘TEJARATH ADDA’ was established in 19th century. It provides loans to the people working in government offices on the basis of the security and to public on the basis of collateral they deposit. It charges only 5% interest rate per annum. It only provides loans but does not accept deposit. 174 175
In 1980 B.S. Nepal could establish business with countries beyond India as well and first modern bank Nepal Bank Limited was established in 1994 B.S. Kartik 30 th according to the Nepal Bank Act 1993. Nepal Bank Limited was established with 51% ownership of Nepal government and 49% of equity participation from private sector. Later on in 2012 B.S. Nepal Rastra Bank was established with the objectives to maintain the internal external stability. In 1996 A.D. government established another bank named Rastriya Banijya Bank to make money transaction easy. Besides that, establishment of Nepal Industrial & Development Corporation in 1959 A.D .and Agriculture Bank in 1967 A.D. as well as other cooperative societies also started contributing to the economy and banking tradition in Nepal Grind lays Bank limited established in 1986 A.D. There are other several commercial banks and in Nepal commercial banks should be ed under Company Act or Commercial Bank Act under section 12(a) to (w)
176 177 178
179 180 181
2.3 Nepalese Banking Industry
Banking is one of the most sensitive businesses all over the world. Banks play an important role in the economy and are considered as the backbone of an economy in every country and Nepal is no exemption. Banks are custodian to the assets of the general masses. The banking sector plays a significant role in a contemporary world of money and economy. 182 It influences and facilitates many different but integrated economic activities like
resources mobilization, poverty elimination, production and distribution of public finance. 183 Banks accept deposits, the payment system and provide the largest source of funds in the market. Safe and sound banking is crucial for the financial stability and sustainable development. Nepal has a special characteristic of bank dominated financial sector. As the domestic capital market is in the initial stage of development, the banking sector largely dominates the entire financial sector. 184 The first conventional bank in Nepal was the Nepal Bank Limited, established in 1937 A.D. followed by Rastriya Banijya Bank in 1966 A.D. These two banks are the pioneers of the Nepalese Banking industry. These banks hold the largest network and operate even in remote areas of the country. Rastriya Banijya Bank is fully owned by the Nepal Government while government is holding forty percent stakes of Nepal Bank Limited. As the financial market was barred for private investors till the mid 1980s, these two Banks were the only players in the banking industry. The economic liberalization policy Adopted in the mid 1980s brought about a surge in the banking industry. A large Number of banks were established and the number continues to grow even today. The subprime mortgage crisis emerged in the United States during the year 2007 has exposed Immense challenges to global financial players and regulators. Consequently, banks and financial institutions experienced banking panics, stock market crashes, bursting of financial bubbles, currency crisis and sovereign defaults and thereby creating many challenges to the supervisors and regulators around the globe. Though studies have revealed that the impact would not be that severe in Nepal, it has necessitated bank and supervisors to assume precautionary measures particularly on risk management system, portfolio mix, internal control mechanism and corporate governance. 185
2.4 Types of Banks
186 187
A single institution can’t fulfill all the services demanded by the customers. So, different types of banks emerged in the banking industry concentrating on a special sector. On the basis of their specialized function bank can be classified as under.
1. Central bank 2. Commercial bank 3. Development bank 4. Saving bank
5. EXIM Bank (Export & Import Bank) 6. other banks: 1
Co- cooperative bank
188 189
Housing bank 3
190 191
Merchant bank
2.5 Services rendered by most of the banks
1. Trade finance 2. Deposits 3. Remittance 4. Clearing / Collection 5. Loans and Advances 6. ATM with any branch banking 7. Safe deposit Vault 8. SWIFT 9. ABBS 10. Fund Transfer 11. 365 Days banking 12. Debit card 13. Auto loan 14. Housing loan 15. Education loan 16. Mahila Bachat 17. Pension Distribution 18. Gold Loan 19. Fixed deposit loan. 20. Travelers Check 21. E – Banking
192
22.SMS banking.
193 194 195 196 197 198
2.6 List of Commercial Banks in Nepal The list of all commercial banks in Nepal is given below:
199 S.N o
200
Commercial banks
201 1
202
Nepal Bank Limited
203 2
204
Rastra Banijya Bank
205 3
206
NABIL Bank Limited
207 4
208
Nepal Investment Bank Limited
209 5
210
Standard Chartered Bank Nepal
2116
212
Himalayan Bank Limited
213 7
214
Nepal SBI Bank Limited
215 8
216
Nepal Bangladesh Bank Limited
217 9
218
Everest Bank Limited
219 10
220
Bank of Kathmandu Limited
221 11
222
223 12
224
225 13
226
227 14
228
Nepal Credit and Commerce Bank Limited Lumbini bank Limited Nepal Industrial and Commercial Bank Limited Machhapuchhre Bank Limited
229 15
230
Kumari Bank Limited
231 16
232
Laxmi Bank Limited
233 17
234
Siddhartha Bank Limited
235 18
236
Agriculture Development Bank Limited
237 19
238
Global Bank Limited
239 20
240
Citizen Investment Bank Limited
241 21
242
Prime Commercial Bank Ltd.
243 22
244
Bank of Asia Nepal Ltd.
245 23
246
Sunrise Bank Ltd.
247 24
248
249 25
250
KIST Bank Ltd.
251 26
252
Mega Bank
253 27
254
NMB Bank
255 28
256
Janata bank ltd.
257 29
258
Century commercial Bank Ltd
Development Credit Bank Ltd./ Grand Bank Nepal Limited
259 30
260
Civil Bank Ltd
261 31
262
Sanima Bank Ltd
263
264 265 266 267 268 269 270 271 272 273 274 275 276
CHAPTER 3
INTRODUCTION OF NEPAL BANK LIMITED
277
278
3.1 Nepal Bank Limited
279 280
Nepal Bank Limited is the first conventional bank of Nepal, established in 1937 AD. Nepal Bank Limited in the beginning operated as a central bank and later was turned into a commercial bank under the new Bank Act. Nepal Bank Limited is the pioneer bank, started with objectives to render service to people and to contribute to the nation’s development.
281
Nepal Bank Limited holds the largest network and operates even in remote areas
of the country. Government holds forty percent stakes of Nepal Bank Limited. As the financial market was barred for private investors till the mid-1980s, Nepal Bank Limited along with Rastriya Banijya Bank was only players in the banking industry. The bank has an important role in ing economic liberalization policy adopted in the mid-1980s. 282 283
It holds the vision of remaining the leading financial institution of the country. Nepal Bank Limited holds the exclusive identity of serving most of the towns as well as the corporate consumer.
284
285
3.2 Product, Services and Facilities
286 287
Though Nepal Bank Limited is first bank of Nepal it has been the innovator in introducing many new products. To illustrate, the bank has implemented till the following products now
288 289
1) Free ATM, ABBS, CHEQUE BOOK, STATEMENT and SMS
290
2) Different Credit Facilities
291
3) Letter of Credit and Guarantee Transaction
292
4) Remittance Facilities from Different Countries
293
5) Internal Remittance Facilities
294
6) Locker Facilities
295
7) Foreign Currencies Exchange
296
8) Internet Banking Service
297
9) Bills and Clearing Facilities
298
10) Accidental Death Insurance
299
300 301
3.3 Mission
Nepal Bank Limited seeks to provide an environment within which the bank can bring unique financial value and services to all customers. It will be sound institution where depositors continue to have faith in the security of their funds and receive reasonable returns; borrowers and assured of appropriate credit facilities at reasonable prices; other service- seekers receive prompt and attentive service at reasonable cost; employees are paid adequate compensation with professional career growth opportunities
and stockholders receive satisfactory return for their investment.
302
Values Statement
303
At Nepal Bank Limited, we believe that our banking should be based on: 304
o
Respect, service and safety for the customers we serve
305
o
Respect, reward and opportunity for the people with whom we work
306
o
Respect,
cooperation and for the economic community of Nepal. 307 308
309 310 311 312
3.4 Vision “To remain the leading financial institution of the country."
313
314
3.5 Objectives
315
Nepal Bank Limited has the following objectives:
1
Continue to maintain leading share of banking sector with a significant presence in all major geographical areas in the country.
2
Provide competitive and customer oriented banking services to all customers through competent and professional staff.
316
3
Reclaim leadership within the national financial community
317
3.6 Capital structure of Nepal Bank Limited.
318
The authorized capital of the bank is NPR 1500 million, of which 1000 million is the issued capital and the total paid up capital of the bank at present is 700 million. The promoter share constitute the major portion of the bank share which stands up to 70% of the total capital structure and remaining 30% will be held by the general public for which the bank launched I.P.O on May 24, 2009. The bank had the highest paid up capital from the promoters among all the commercial banks in the country at the time of its commencement.
319
320
3.7 Network Overview
321
The table below shows the number of different branches of NBL located all over
the country. 322 323 324
Region wise
325 No of Branches
326
branches Kathmandu Region
327
29
328
Biratnagar Region
329
32
330
Birgunj Region
331
23
332
Pokhara Region
333
21
Nepalgunj Region
335
18
334 336 338
Table 3.5 Branches of NBL
Total no of Branches
337
123
Source: www.nepalbank.com.np 339
340 341
3.8 Board of Directors: The bank is under
the control of Central Bank of Nepal, Nepal Rastra Bank (NRB). NRB has appointed a five management committee. This management committee performs as the board of director of the bank. 342 343
Management Team
The bank is running under the leadership of Nepal Rastra Bank (NRB) appointed three management team under the leadership of NRB director, Mr.Maheshwor Lal Shrestha. 344
Structure of NBL
3.9 Organization
345 346 347
CHAPTER 4
Analysis of Performed Departments
During the internship period, the internee had performed a range of activities in various departments which helped to widen their knowledge about banking activities and practices. Internee performed various activities at different departments: customer service, remittance, bills, front desk, pension, credit, and locker department. The activities performed at each of these departments are explained below:
348 349
4.1 Customer Service Department:
350
Customer service department of any bank is the most important department where customers are taken due cares. Here I worked for 3 weeks. The Customer Service department is responsible for handling, order processing, product and service questions, bank information, system transfers, and other general inquiries. The s that I have opened are mentioned in the Annex.
351
Responsibilities at Customer Service Department:
352
Providing the necessary voucher as their required.
353
Filling the book if they request us.
354
Enquiring their available balance.
355
Customer reception and attending to their needs.
356
Managing the various forms and voucher such as different new opening forms, etc.
357
Entering the personal information.
358
Disseminating information related to various banking products and services that are available to satisfy needs of customers.
359
Helping the customers to open the new and the forms are filled up precisely as per the needs
360
Scanning the signature and photograph of the customers (stamps as well in case of the of the companies).
361
Marinating the record to total number of cheque requisition issued by the
customers and preparing the chequebook. 362
Providing the bank statement to the customers to see their transaction being taken place.
363
Providing
important
message
to
the
customer,
maintain
good
communication to the customers. 364 365 366 367
Customer Counseling
368
Help desk Department is very crucial for the success of bank. Customer counselling is the most important function of this department. The efficiency of the department or an organization is the outcome of the quality of the customer counselling that is provides. It is concerned with counseling the new as well as the existing clients regarding the products services provided by the bank.
369 370
Opening
371
It is the most frequent activity done in this department. To deposit the money the customer must open the in the bank which on one hand gives the benefits to their deposited amount as (interest) on other hand the money is secure in the bank than at home. Customers can open their as per their wish UN various types of s, which are mentioned below:
372
Current-
373
Fixed-
374
Saving-
375 376
Requirement to open new :
377
Customers are required to fulfill some basic requirement before they open their . Those requirements are mentioned below:
378
For Personal :
379
Personal
Identification
(Citizenship
photography/ 3 if if the person is illiterate)
Certificate
and
2
copies
of
380
Nominee Declaration (If any ).
381
For partnership
382
Letter of Partnership duly signed by all partners
383
Copy of the Partnership duly signed by all partners
384
Copy of the Partnership Agreement
385
Certified copy of Partnership Registration
386
of corporate bodies, copy of:
387
Memorandum and Articles of Association of the Company
388
Resolution of Board of directors to open and operate an
389
List of directors duly signed by respective directors with home address and phone numbers.
390
Certificate of commerce of commencement of business
391
s of clubs, societies and associates (all Documents to be duly certified by the charity)
392
List of Office Bearers
393
Copy of Resolution to pen and operate the
394
Copy of by-laws
395
Name and signature of persons authorized to operate the
396
Copy of the registration certificate.
397 398
For Minors:
399
Guardianships to be verified with related documents:
400
Nominee form:
401
Photography of the nominee
402
Signature of the nominee
403 404
For Clubs/Societies and Association:
405
Copy of Registration Certificate
406
Copy of By-laws
407
Copy of Resolution to Open and operate the
408
List of
409 410
For Corporate Body:
411Certificate of Incorporation 412
Memorandum and Article of Association of teh Company
413
Resolution of Board of Directors to open the
414
Sample of Company Seal
415
Name of the Directors of the Board
416
For Partnership :
417
Certificate of Partnership Registration
418
Copy of Partnership Deed, if any
419 420
For Proprietorship :
421
Registration Certificate
422
Identification of Proprietors
423 424
Procedure of Opening in NBL:
425
Fill the opening form along with the signature card.
426
Check the application form being held by the customer and see whether all the required information is being properly filled or not.
427
photocopies of documents with original one and attest it with the form.
428
The new opened is being entered in the opening and number is written in the form and voucher.
429
The hard copy information is being converted into the soft copy by entering all the information in the banking software.
430
Scan signature and photograph of the holder to make signature accessible.
431
Higher-level staffs approve the opened.
432
Customer are then provided with the cash/cheque deposit voucher for depositing cash in their newly opened to maintain the minimum balance set by the bank to operate the .
433
After all the necessary entries are made, check list as per the type of opened is provided to customer by entering in the cheque dispatch book.
434
In case of illiterate customers blue color book is provided which is also known as book.
435 436
In addition to the documents as per stated above as per NRB rule any one of the following document is also needed to proof the address of the customer:
437
Water/electricity/Telephone bill
438
Election identity card.
439
Land ownership paper.
440
Rent agreement, others
441 442
closing
443
Customers also need to close their because of different reasons. While closing the , customers need to fill up the closing form. After filling the form the last balance that is to refunded is calculated with deducting the charge the bank will draw charge for closing the . After that the should be closed and refund the remaining balance to the customer. The presence of the holder is a must while closing the , the cheque book and ATM if presence, must be returned to the bank.
444
Procedure for closing in NBL
445
The process of closing start with the viewing of the of the balance available in his/her .
446
The holder must present in the bank. With all the statement provided by the bank.
447
Then the holder must fill the application form of closing.
448
With the deduction of charge for closing of the remaining amount is paid to the customer.
449
The holder will issue the cheque according to the amount left.
450
The application
form and the document which the customer had, is
submitted to the authorized staff who has the authority to close the .
451
The cheque/ book is tear or damage so that is will not used again.
452 453
Cheque book issuance
454
Procedure for issuance of cheque book in NBL
455
There is provision of providing cheque book for the customer who has just opened in NBL.
456
For the old , cheque book are issued against cheque requisition form.
457
Generally the number of leaf used to be ten but provided as the demand of the customer.
458
The holder should present while receiving the cheque book.
459
For The older customer the requisition form have to be filled and submitted to the authorized person. The authorized person will approve it writing ‘yes’ or ‘ok’ .then the cheque is printed.
460
In case the holder is not present, the agent who has come to receive the cheque book should provide following information:
461
Name of the holder
462
If he/she has the in the same bank then his number if not the photocopy of identity card.
463
Once the cheque book becomes ready for delivery, it should be entered in the cheque book issue the entire particular like cheque number, holder name, number, date, etc related to that cheque book, signature to cheque book recipient to be obtained in the as a proof of delivery of cheque book.
464 465 466 467 468
Record Keeping
469
The record keeping is the day to day task of CSD. The record should be kept for all the transaction such as cheque requisition, cheque issued record, opening record, closing record, etc.
470 471
472
4.2 Bills/Clearance Department
473
In this department customers bring checks of different bank and those checks are processed in order to deposit the amount to customer’s in different other branches or the same branch. The clearing department is responsible for the clearing of all checks that the bank receives daily and the different types of clearing checks that come in the bank are:
Inward Clearing
Outward Clearing
Outward Bills for Collection
474 A. Inward Clearing 475
Inward clearing takes place when a KBO holder draw’s a check in favor of a Non- NBL holder. The process for inward clearing is as follows:
1
Checks of NBL are received by the operations department electronically sent by scanning the checks by other banks through ECC(Electronic Check Clearance)
2
The bank officer verifies all particulars from the instruments and the system for sufficient balance etc. and approves the check. If any fault is found, then the officer will mark the checks as a return, stating the reasons with them.
3
If no fault is found, then the officer will post these checks in the system by debiting the customer .
4
The particular of the returned checks are entered in the ‘O/W return of inward clearing’ and returned.
476 B. Outward Clearing 477
Checks drawn by Non-NBL customers in favor of NBL customer and deposited at same Branch are known as outward clearing checks. The process for outward clearing is as follows:
1
Cheques are received by the bills department of NBL.
2
NBL stamps, endorsement stamps and ECC (Electronic Check Clearance) stamps are affixed along with endorsee’s signature.
3
Checks are then sent to related banks by scanning and editing the information as per ECC rules.
4
For those institutions which doesn’t have the ECC model of check clearing, traditional manual way of check clearance is performed as : 478
Checks received by bills department are sent to Nepal Rastra Bank for clearance and checks are presented to related bank.
Customer in favor of whom the check is drawn is credited after approval from the related bank.
If any check returns the next days as a returned, the posted entries are reversed and the check is returned to the customer who presented it and is recorded in the check return .
479 C. Outward Bills for Collections 480
There are some checks that are drawn by a Non NBL that is outside the city area in favor of NBL holders and thus are treated as OBC’s. The process for clearing of the OBC’s is as follows:
Cheques received by NBL.
The officer affixes the OBC stamp on the checks and writes its individual number from the OBC .
Entries of all OBC checks are written in an OBC .
An OBC letter is printed, which shows the check numbers, the branch drawn on and amount.
Original checks are attached to these letter and sent to the main NBL branch in that area by courier
When that area branch clears the amount from the Non-NBL branch, it sends an Inter Branch Credit Advice (IBCA) to NBL and the officer at the branch credits the customer with that amount. 481
482
483 484
4.3 Locker Department The Locker Department or Safe Deposit Vault ensures the safety and security of valuables of customers. There are 8176 applicants using locker services at present; referring to data of May 8 2015. There are 9 types of locker depending on the size. An annual charge has to be paid in advance to use the locker service. The locker charge ranges from Rs. 2,000 to Rs. 6,400 per annum. The locker demand of NBL has rose due to current earthquake. During the internee’s placement in Locker Department, the following activities were performed:
485 A. ing Applicants 486
In locker department, the intern had to check on the customer’s entry and exit, to check
whether the responsible locker owner has come to take their belongings or not. Moreover we had to check on their code to make sure of the liable customer. The applicants needed to fill up a form with signature specimen which was tallied with their application document of information. After signature verification they need to sign these application documents with current date and time. B. Locker Charges 487
There were two ways to pay for locker services. First is to pay by cash depending on the
locker size and second is to deduct amount from customers saving . The NBL staffs were responsible for listing customers who paid with cash and who did not. The cash payments were recorded directly into ledger entries with reference as their payment receipt. The charge deduction from saving required checking the sufficiency of their balance. 488
Procedure of deducting locker charge from saving
489
The intern was given responsibility to deduct the locker charge from their saving . For that the intern had to open NEWTON with code 250 and check for balance. Those s which had enough balance were copied in a voucher heading with number, name, locker number, type of locker and date. Two different dates (date of renewal and payment expire date) were noted down.
490
Once again the intern had to open NEWTON with code 20270 where they had to enter number, locker charge in debit section and total amount with code 45010100 in credit section and then send button was clicked and txt number was noted down.
C. Making Ledger Entries 491
The ledger entries after cash payment and amount deduction were posted into a ledger book. The entry requires writing locker number, locker holder name, type of locker based on size, charged amount, date of renewal, payment date and payment expiry date. The amounts deducted
from saving are first listed into a statement before
making ledger entries. 492 D. Making Data entries 493
The information about the lockers were entered into excel files for easy access which included the information about the locker holder’s name, address(both permanent and current), number, nominee, authorized person, application number, locker number, key number, code, registration date, last charge paid date, and expiry date.
494 495
496
4.4 Credit Department
497
This department looks over the various kinds of credits or loans taken from the banks. It
ensures that thorough investigation is undertaken of the client who wishes to take credit from the bank. The bank provides consumer loan such as home, auto, term loan, and overdraft loan. It also provides hypothecation and consortium loan. During my time in this department, I maintained the files according to their respective topics and got to learn about different types of loan provided by NBL. 498
499 500
4.5 Remittance Department Remittance means a sum of money sent in payment for something. This department deals with either the transfer of money from one bank to other bank or from one branch to another branch for their customers. Remittance is important tool and Nepal
Bank Limited holds a key advantage due to its number of branches. Remittances are received or send within the country or from foreign countries. Nepal Bank has strategic alliances with foreign companies like Eastern Exchange Est. Doha, Qatar, Arabian Exchange Co. W.L.L. etc. 501
NBL offers the following forms of remittances:
502
A. WEB remittance
503
B. Demand Draft remittance
504 505
A. Web Remittance 506
In the web there is generally inward and outward department. In inward department once the payment comes from the other branch then it is checked and if the stated person in the web is present there then he is asked to fill up a form and show his/her citizenship card. And a photocopy of it is kept and the record is made in the computer then the amount is transferred to the respective persons and is paid cash if the customer does not possess any in NBL.
507
In outward department the customer fills up the form and deposits the money at the counter and the money is send to the receiver through web by feeding up the information with the help of form. For the authentication purpose, secret key is generated on the system then the depositor is given 8 digit secret key which he needs to inform the receiver and if the receiver has his then he can take his citizenship card and get the money transferred to his/her .
508
B. Demand Draft Remittance 509
An unconventional order in writing-signed by a person, usually the exporter, and addressed to the importer-ordering the importer or the importer's agent to pay, on demand (sight draft) or at a fixed future date (time draft) the amount specified on the face of the draft.
510
Outward Drafts 511When a person or a company wants to make a draft on the exporter company then at first company needs to present Performa invoice to the bank and on the basis of the invoice the bank prepares the draft on behalf of the customer to the third party.
512 513
Inward Drafts 514
Nepal Bank limited has system of honoring drafts drawn on us by many banks denominated in major currencies such as USD and Euro.
515 516
517 518
4.6 Front Desk It was previously a part of customer service department. It is now given a separate space in Kathmandu Banking Office of Nepal Bank Limited. It is a place where customer inquiries are responded. During the internee’s placement in Front Desk, the following activities were performed.
519 A. Statement Printing 520
The intern was given the responsibility to print statements of customer since the very first day. The front desk computer uses Newton Software System to print Balance Statements. The Newton System operates with teller id, branch code and . The employee of Nepal Bank Limited is responsible for starting the system. Printing Statement is ed by Newton code 1450. Once the code number is entered a framework is obtained. The statement printing requires feeding in number of respective customers and the transaction date. The respective customers must specify the transaction date. Once customer number and transaction dates are entered the information is forwarded to IT department. They the number and send confirmation message if the number is correct. Thus, printing is done by hitting the PRINT button. The intern used to print 100-200 statements per day for six days in a row. The customers using this service are ed under Kathmandu banking Office of Nepal Bank Limited.
521 B. Queries Handled 522
This was also an important task in the front desk. The basic queries of customer were balance inquiry and number verification. The balance inquiry of customers
allows them to know their current balance in their s. There are two ways to handle balance inquiry; the Newton system and ABBS (Any Branch Banking System)/ Pumori System. The Newton system responds to customers ed under KBO and ABBS system s customers ed under other branches. The code for balance inquiry under Newton system is 250. The code input gives a framework where entering customers number shows balance in their respective . 523
Pumori system is a web-browser dependent system; instead of code you select withdrawal option from the menu bar, enter number and press search. Thus, balance amount is obtained. The other query was ing number. This service is only available to KBO customers. The intern used the same framework form code 250 for this task. The intern was supervised to search number using customer name. When number appears tally signature and photo of the customer asking for number verification.
524
Some other queries that they responded to were about NBL’s swift code, interest rate on deposits, interest on loan, direction to other department, banking hours, evening counters and ATM outlets. They were under the supervision of NBL staff and she helped them in handling queries and responding to customers.
525
526
4.7 Pension Department
527
A pension is a fixed sum to be paid regularly to a person, typically following retirement from service. There are many different types of pensions, including defined benefit plans, defined contribution plans, as well as several others.
528
Different product codes are there like 1010 for civil servants, 1020 for teachers, 1030 for defense and 1040 for NBL employees. Each people have their unique PATTA NO which is entered as soon as it is entered, data relating to employee like their name, post, pension amount, tax amount etc. is shown. The voucher is printed and the bill along with the pattas is signed by the department head. Then the retired people take that voucher to the cash department to get the money
529 A. Renewed of Pension PATTA 530
For the renewal of pension PATTA, a form has to be filled which contained Date,
PATTA no, Name of PATTA holder, along with his/her pension number at the top of the form. The form was divided into two sections, at the left side of the form they had to fill the name of the incharge of the pension department, his post, his staff number, date, bank code along with pension stamp. At the right side they had to fill name of PATTA holder, their address, finger prints and signature. Lastly they had to present the form to the in-charge for their verification. 531 B. Helped to Fill Cheques 532
If the pension PATTA were renewed on time then the monthly pension amount goes directly to their pension . Those parties who had pension brought cheque book along with them and withdrew cash from cheque. The old people who were unable to fill the cheque for them the intern personally wrote their cheques with the amount they desire to withdraw. After that they took their signature on the cheque and presented to the staff for verification.
533
To open a Pension
Open your Newton
Make display 61100 screen to open new pension saving -
61100 for opening
Input the following details: -
Transaction type – individual
-
Customer ID type – Citizenship number
-
Character Code – 5221= Individual-Resident
-
ID Number – Write (type) the pension patta number of the pension holders.
After pension patta number type(input) the product code of the pension patta.
After completing all above procedure click the “send’ option of your screen which is shown at below into the right corner.
OR, press ‘F9’ which automatically commands send option.
After this commands your display will get new screen to fill up customers’ details.
Necessary to fill the customer’s details
-
Customer’s full name
-
Permanent address along with number ( preferred mobile number)
-
Job code- 1899-others
-
Introducer’s Name1 and Name2 (as per pension patta)
-
Gender
-
National code- country(Nepal i.e. Np)
After finishing all these information press the send option or F9 key. 534
Now your screen will display one notice message board. Click at “OK” in that message board or Press “ENTER” key.
535
536 537
538
CHAPTER 5
Conclusion
539 540
The economy of the country is booming and with the investment favorable policies and their smooth implementation, the role of banks in today’s economy have become an important one. The banking industry is also reaping the fruits of this economic boom by growing rapidly over the past few years. There are a number of banks opening in the economy with foreign investments coming into the banking sector.
541
Nepal bank Limited culture is built on a set of core values: client focus, teamwork, meritocracy, ethic and integrity, pioneering. The company is committed to its clients’ best interests as well as preserving a good relationship by defining realistic objectives.
542
Since the establishment of Nepal bank Limited, it has aimed to become the leading bank of Nepal by providing outstanding services. The services that Nepal bank
Limited provides have a great market penetration not only because of their features but also the profit and markup rates that they charge. Also the products that Nepal bank Limited provides cater to sector economy. 543
Furthermore, as the bank is growing, new and more energetic employees are entering which is sure to invigorate the performance of the bank.
544
Lastly, to become the leading bank of Nepal, Nepal bank Limited has to benchmark its services to its major competitors in the industry or the market leader in the industry and provide a continuous mean of improvement in its existing products and services, while introducing new ones to the industry.
545 546
As per the rules and regulation of Nepal Bank Ltd, We the intern have to persuade atleast 10 new customers to open an in the Bank. So, I have completed this task. The following are those new customers which I have opened. So, the details of those new customers are as follows:
547 548 549 550 551
552
Name of Holder
S.N 554
555
Bipin Rai
553
Number 556 2-10-
1 557
558
Menuka Gurung
559
592635 2-10-
Situ Shrestha
562
592643 2-10-
565
592651 2-10-
568
592669 2-10-
Arjun Pd/Mathura
571
592677 2-10-
Lamichane Jitendra Kumar Sha
574
592685 2-10-
Lahana Majhi
577
592682 2-10-
2 560
561 3
563
564
Sureshwor Raj Tandukar
4 566
567
Ram Kamal Raut
5 569
570 6
572
573 7
575
576
8 578
579
Alisha Khadka
580
592708 2-10-
583
592619 2-10-
9 581
582
10 584
Kamala Dahal
592627
585 586 587 588 589 590 591 592
Bibliography 593 594
1
Annual report of Nepal Bank Limited
2
http://www.nbl.com.np
3
http://www.google.com
4
http://www.wikipedia.com
595
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