Lesson 3 49j9

Maintain Effective Relationship with Clients/Customers LESSON: 3

Definition of • Child and Elder Care- a task of domestic worker to take care of children from infant through adolescent. An elderly member of the household may also need a domestic worker’s care. This work may involve bathing, companionship, and assistance with doctor’s visit.

• Cleaning- daily chores like cleaning floor, furniture, windows and the whole room, ironing, and laundry.

• Cooking- prepared by a domestic helper and served to the family.

• Customer- the recipient of goods, services, products and etc.

• Description of the service- sketches and brief description of the service are to be made.

• Domestic helpers- person who do services in employer’s home that is desirable and enjoyable to the family.

• Laundry- done by housekeeper daily by separating whites, colored and delicate apparel. It involves household laundry hampers.

• Objective/s- the goal you want to achieve.

• Protective paraphernalia- tools or materials used in or necessary for a particular activity.

• Hygiene- practices perceived to be associated with the preservation of health and healthy living.

• Material, tools, and equipment- an itemized listing of material sand supplies needed.

Name of the Service • refers to the end product or the result of the activity. This should state briefly and cohesively what is to be created as the service.

Personal grooming •

(also called titivating and preening) is the art of cleaning, grooming, and maintaining parts of the body. It is a speciestypical behavior that is controlled by neural circuits in the brain.

Personal hygiene • refers to practices that lead to cleanliness and health preservation

Procedure • refers to the process in which the service is completed. A step-by-step instruction is preferred.

PROFESSIONAL CODE OF CONDUCT/ETHICS OF A HOUSEHOLD WORKER

• The purpose of the household work profession is rooted in a set of core values. • These core values, embraced by household workers throughout the profession’s history, are the foundation of household work’s unique purpose and perspective:

• Household workers elevate service to others above self interest. • They draw on their knowledge, values, and skills to help people in need of doing household services for them

• Household workers treat each person in a caring and respectful fashion, mindful of individual • differences and cultural and ethnic diversity. They seek to enhance customers’ capacity and • opportunity to address their own needs.

IMPORTANCE OF HUMAN RELATIONSHIPS

• Household workers understand that relationships between and among people are an important vehicle for efficiency. They engage people as partners in the helping process.

• Household workers are continually aware of the profession’s mission, values, ethical principles, and ethical standards and practice in a manner consistent with them. • They act honestly and responsibly and promote ethical practices on the part of the organizations with which they are d.

• Household workers continually strive to increase their professional knowledge and skills and to apply them in practice. • They should aspire to contribute to the knowledge base of the profession.

• The following ethical standards are relevant to the professional activities of all household workers. These standards concern • (1) household workers’ ethical responsibilities to clients, • (2) household workers’ ethical responsibilities to colleagues, and • (3) household workers’ ethical responsibilities as professionals.

1. HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES TO CLIENTS • Commitment to Clients. Household workers’ primary responsibility is to promote the well being of clients through doing household tasks for them.

• Self Determination. Household workers respect and promote the right of clients through assisting them in their efforts to accomplish their jobs at the most convenient time

• Competence. Household workers should provide services and represent themselves as competent within the boundaries of their education, training, license, certification, supervised experience, or other relevant professional experience.

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