Hyatt Hotels Reservation System 1u4511
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HYATT HOTEL RESERV ATION SYSTEM
Computer Project 7010
By Aizaz Khan
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CONTENTS S# 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Topic Introduction Objectives existing system evaluation of existing system Hardware requirement Software requirement overall plans Tables design Forms design Reports design Relationship Test plan Test Result system implementation manual Technical documentation Evaluation of System Future extension
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System Analysis
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Hyatt Hotels Introduction COMPANY HISTORY
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, the Pritzker family business interests grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by the Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now named Hyatt Hotels Corporation. Architecture and Design
The Architecture and Design team’s main objective is to help the owner and the owner’s consultants plan and design Hyatt® hotels that are both stunning and efficient. Our diverse group of design professionals holds distinct educational backgrounds and professional expertise in architecture, interior design and hotel operations. Engineering and Information Technology
The Engineering and Information Technology team is responsible for ensuring that all building services, including mechanical, electrical, plumbing, communication, data, security and life-safety systems, are designed, installed, commissioned and operated properly and efficiently. With Computer Project 7010
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diverse backgrounds in hotel operation, engineering, design and building systems, this talented team assures all Hyatt standards are rigorously upheld. Operations Planning
The Operations Planning team is composed of global industry experts who have a deep understanding of Hyatt hotel operations, as well as exposure to diverse operational experiences around the world. The team constantly works to ensure operational competencies and enhance our properties’ performance. FF&E Project Management
The FF&E Project Management team was created to facilitate project coordination and assure a seamless transition from the construction phase to the hotel opening. The team is made up of skilled individuals with a variety of backgrounds in operations, project management and procurement. They work in parallel with the consultants and the rest of the Architecture and Design Services team to ensure that every detail of the design intent and operation planning is carefully executed.
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Objectives: o
General & Technical Objectives:
Every information system is expected to have some specific qualities that enable it to differ from other systems. MINIMISE DATA DUPLICATE: The files in the system should not duplicate data often. Data duplication is the main cause for difficulties in searching data. AVAIBILITY OF THE DATA: The top management of the organization will be able to have a ‘birds eye view’ of the data in making decisions. They will also be able to stimulate future situations and ask ‘what if’ questions from the system. This will enables them to find how profitable the organization is running. UP TO DATE: The data available should be up-to-date. HIGH STORAGE CAPACITY: Large amounts of data should be handled without harming any sensitive data’s. DATA INTEGRITY: For the information to be accurate the data should be correct. SPECIFIC: Using online forms to easily view add, update records of customers Using validation rules, input masks and format checks to ensure integrity of data and minimize data input error Using combo box to enable the to select one of the options from the list instead of typing text. Bound combo box can be used to store the selected value into the field
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SECURITY THIS SYSTEM IS MUCH MORE SECURE, THE DATA IS KEPT IN FILES ANDCAN BE SECURED BY A SIMPLE .IN THIS SYSTEM FIRE WALLS AND LOCKS CAN BE INSERTED TO PREVENT INVASION OF PRIVACY.AND DATA CAN BE EASILY SECURED. BACKUP’S THE FILES THAT ARE STORED CAN BE SAVED IN DIFFERENT PLACES THIS WOULD BE VERY BENEFICIAL FOR THE BUSINESS BECAUSE IF ACCIDENTALLY THE DATA IN ERASED THE FIRM WOULD NOT HAVE MUCH LOSS AND DATA CAN EASILY BE RECOVERED. EFFICENCY THE COMPUTERISED SYSTEM IS VERY EFFFICENT.IT WORKS AT HIGH SPEED AND HANDLES FILES VERY EASILY.THE RESULTS ARE ALWAYS ACCURATE PROVIDED THAT THE INFORMATION IS CORRECT
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Existing system: To find out that how the Hyatt hotels existing system works, I asked them questions through questionnaire. After asking questions from the Hyatt hotels about their existing system, I came to know, that how their existing system works. o
In Hyatt hotels, when a customers goes their, he first has to make his reservation of room on the reception, on the reception, there is one employ of that hotel sitting there, A customer will visit there and make his reservation according to his/her requirements, employ will ask him about his requirements and will check that either that room of his /her requirements is available or not, After that he will be asked to give his NIC number, vehicle information , Personal information of that customer, then they will ask him about his check-out-date , After all the verification of a customer, the data of that customer will be entered into a , to easily find out that this specific customer has used which services, in which room, for this purpose the is divided in to different section, for example services section. These s are maintained yearly and the data is recorded in it according to the year wise. The records of the customers are inserted in a separate section with all their personal data. And with that their vehicle information is also inserted in it. These s are normal s and is used for data entry system, if a customer has to book a room in advance, there is a separate for it, all billing information is written in billing s. These s are available in the drawers of the reception table and for the security of the data; they always kept it locked so that unauthorized could not access the data.
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Evaluation Of existing system: Negative points: Time consuming: When data is written on the , it took a lot of time. When, the customer comes data entry took a lot of time and the procedure is very slow. A lot of paperwork is being done in it. Fear of loss of data: The data is not saved because it is written on an ordinary . It is not properly saved and there is no security of the data. Duplication Of data: The data is being written on so many , it means that duplication is being done and it took a lot of time and it is also not saved. Too much paper work is done: A lot of paper work is being done and it consumes a lot of paper which is wastage of money. s are not organized: The s are not properly arranged and there is no properly yearly record, For example the data of 2001 is not there which is lost because it is not maintained properly and they have problem in it to maintain it. Meanwhile I took a glance over the files handled manually. The files were all messed up and incomplete. Some of the papers were missing which can cause management worries. Computer Project 7010
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Some of the data was repeated, resulting in duplication of data and excessive use of paper. Complains From the customers: There are a lot of complaints from the customers because of the slow process. A lot of time is being taken. There are big lines, which consumes the customers times. Working environment: The environment is not suitable and the furniture is too old which need to be changed. There is no air-condition and that’s why the employs can not work. The working process is too slow. Many complaints have been come about this problem.
Positive points:
Cheap s are cheap as compare to computer and data entry through it is very easy as computer to data entry in Ms Access, It is cheap because no skilled labour is required for it.
Easy to operate It is very easy to operate because there is no lengthy process as compare to computer, we will only have to Take out the s and simply write the data in it. Unskilled labour There is no skilled labour required for it; unskilled labour on very low wages can work for that organization.
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Alternative solutions:
MS excel: Through Ms excel the organization can easily enter their data with their each and every information, By this it will be easier for the employ to work on it and it will be also not time consuming because data entry through ms excel takes very little time.
Ms Access: Using online forms to easily view add, update records of customers Using validation rules, input masks and format checks to ensure integrity of data and minimize data input error Using combo box to enable the to select one of the options from the list instead of typing text. Bound combo box can be used to store the selected value into the field.
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Evaluation of Alternative Solutions: Ms excel Advantages: o Run sophisticated calculations to derive the information you want. o Use Microsoft PivotTable and Microsoft PivotChart views to work with your data interactively. o Create a Microsoft Word mail merge — for example, to massproduce address labels. o Organizes data in columns, also called fields that store a particular kind of information, or data type. At the top of each column, the first cell is used to label the column. o It is also friendly. Disadvantages: o Can't export directly to PDF. o Queries on data cannot be carried out as in Access Excel macros sometimes have viruses. Data can only be displayed in cells. o Trained s can use it. o You can not open, form or queries in it. o Data is in cells form, so it is difficult to find the specific data. Ms Access Advantages: o you can: Run powerful queries to sort and filter your data o Generate reports on your data and view them in multiple formats. o Use forms to add, change, delete, and navigate your data easily Computer Project 7010
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o Connect to external data and view, query, and edit it without having to import. o Create Web pages to display your data as read-only or to access it in an updatable format. o Import data from external databases (Access, Microsoft SQL Server) and other file types (.txt or .htm).
Disadvantages: o It is not s friendly, it is very difficult to operate, skilled and trained workers are needed to operate it o There is very complicated code which has to be applied in it.
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Recommendation: My recommendation to the company is to use Ms Access because it is suitable to the demand which has been made by the organization.
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Hardware requirements
EQUIPMENTS
MODEL
BRAND
Micro Processor LCD mouse Keyboard Printer
Intelcore2duo j-42 Scroll mouse S o 116 Laser printer
Intel Phillips a-4tech Focus Hp
CD writer Hard disk Ram
8200 series 20GB 512mb
HP Kingston Kingston
Mother board=It is the basic requirement of the computerized system, through it we can store, run etc our data.
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LCD= we will use LCD because it occupies less space and it is also not harmful for eyes and also it is the basic requirements. Mouse= It is the basic requirement of the system through which can easily work on the computer. Key board= It is the basic requirement and it is use to type the data. Printer= It will be used to print the data, If someone needs the configuration, for that we will use printers. CD writer= CD writers will be used to take out back-ups. Hard disk= Hard disk is the main requirement of the processor, through which we can store our data Ram= we will use 512Mb ram so that it could run faster and it is also the basic requirement of processor.
Software requirements SOFTWARE Window Xp Norton anti virus Microsoft office
VERSION Windows 2000 2004 2000
COMPANY Microsoft Norton Microsoft
Windows Xp= window Xp is a cheap software which is available in cheap rates in local market, if we go for the pirated one then we can get it in 60 pk rupees only. Norton anti virus=It is also a cheap software, is easily available in market and it is about 80 pk rupees(pirated),through it our data can be safe, we will upgrade it via internet. It will also be used to detect, and remove malware, including computer viruses, worms, and Trojan horses. Such programs may also prevent and remove ad ware, spy ware, and other forms of malware. Computer Project 7010
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Ms Office= Ms Office is also cheap software which we can get in 70pk rupees, in it we will use Ms Access, through which we will prepare our software for the organization
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SYSTEM DESIGN
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OVERALL PLAN
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TABLES DESIGN Bill Table This table contains information of billing system in hotel, customer ID is used for customers.
Field Name
Data Type
Length
Remarks
Customer-ID Room-ID Check-Out-Date Expected-Check-Out-Date Rent Service
Text Text Text Text Text Text
50 50 50 50 50 50
-------------------------------------------------------------------------------------------------------------------------
Customer Table This table contains the information of customers in the hotels, all there bio-data is inserted here.
Field Name
Data Type
Customer-ID NIC NO Address Telephone NO DOB AGE Gender
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Text Text Text Text Text Text Text
Length
Remarks
50 50 50 50 50 50 50
Primary Key -------------------------------------------------------------------------------------------------------------------
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Room Table This table contains the information of rooms in the hotels, Room ID is here to find about the data of a specific room.
Field Name
Data Type
Length
Remarks
Room-ID Type No. of beds Rent
Text Text Text Text
50 50 50 50
Primary Key -------------------------------------------------------------
Service Detail Table This table contains the information of service related with customers means the services which are used by the customers, for this service and customer-ID has been assigned.
Field Name
Data Type
Length
Remarks
Service-ID Customer-ID Amount Date-of-service
Text Text Text Text
50 50 50 50
---------------------------------------------------------------------------------
Service Table This table contains the information of only services and there description, service ID is here to find out about specific service.
Field Name
Data Type
Length
Remarks
Service-ID Description
Text Text
50 50
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Forms Design Entry Forms Bill Form Cutomer-ID Room-ID Check-out-date Expected-CheckOut-Date Rent Service
Customer Form
EXIT
Customer Form Customer-ID NIC Number Address Telephone No DOB Age Gender Computer Project 7010
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Room Form
Room-ID
Type
No.of Beds
Rent EXIT
Service Detail Form
Service-ID
Customer-ID
Amount
Date-of-service
EXIT
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Service Form Service-ID
Description
EXIT
Search Forms Bill-Check-Out-Date Customer-ID Room-ID Check out Date Expected C-OD Rent
Service
EXIT
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Bill-room-ID Customer-ID
Room-ID Check out date
Expected COD
Rent
Service
EXIT
Customer-ID Customer-ID
NIC-number Address Telephone no DOB Age
EXIT
Gender
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Customer-NIC-Number
EXIT
Room-ID Room-ID Type No.of beds Rent
EXIT
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Room-Type-Query
Room-ID Type No.of beds Rent
EXIT
Service-Customer-ID Service-ID Customer-ID Amount Date of service
EXIT
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Date-of-services Service-ID Customer-ID Amount Date of service
EXIT
Service-ID
Service-ID
Descrpition
EXIT
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Entry Menu
Enter Data
Customer Form
Service detail form
Service Form
Bill Form
Room Form
EXIT
Search Menu
Search Data
Bill-Check-Out-data
Service –customer-ID
Service –ID-Form
Room-type-query
Customer-ID-Form
Room-ID-Form
Customer-NICNumber
Date OF service
Bill-Room-ID-Form
EXIT
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MAIN MENU HYATT HOTELS
ENTER DATA
SEARCH DATA
PREIVIEW REPORTS
EXIT
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Reports Design Bill Query Customer-ID Room-ID
Check-out-Date
Expected-Check-Out-Date
Rent
Service
Bill Query 2
Customer-ID
Room-ID
Check-out-Date
Expected Check-out-date
service
Rent
Bill Query1 Computer Project 7010
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Customer-ID
Room-ID
Check-Out-Date
Expected-check-out-date
Service
Rent
Customer Query Customer-ID
NIC
Address
Telephone no
DOB
Age
Gender
Customer Query1 Computer Project 7010
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Customer-ID
NIC
Address
Teleph
DOB
Age
Gender
Room Query
Room-ID
Type
No. of beds
Rent
Room Query1 Computer Project 7010
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Type
NO. Of beds
Rent
Service Detail Query
Service-ID
Customer-ID
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Amount
Date of Service (DOS)
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Service
Room ID
Query
Description
Service Query 1
Service-ID
Customer-ID
Amount
Date Of service
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Service-ID
Customer-ID
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Amount
Date Of Service
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Relation Ship BILL TABLE Customer-ID Room-ID Check out date Expected Check out date Rent Service
Room Table Room ID Type No. of beds Rent
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CUSTOMER TABLE Customer-ID NIC Number Address Telephone no DOB Age Gender
Service Detail Table Service ID Customer-ID Amount Date of Service (DOS)
Service Table Service ID Description
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SYSTEM IMPLEMENTATION
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IMPLEMENTATION Tables Bill Table
Customer Table
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Room Table
Service Detail Table
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Hyatt Hotel Reservation System Copyrights@ Service Table
Forms Bill Form
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Hyatt Hotel Reservation System Copyrights@ Customer Form
Room Form
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Hyatt Hotel Reservation System Copyrights@ Service Detail Form
Service Form
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Hyatt Hotel Reservation System Copyrights@ Bill-Check-Out-Date Form
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Hyatt Hotel Reservation System Copyrights@ Bill-Room-ID Form
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Hyatt Hotel Reservation System Copyrights@ Customer-ID Form
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Customer-NIC-Number Form
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Room-Type Form
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service-Customer-ID Form
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service-Date of Service Form
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service-ID Form
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Main Menu
Entry Forms
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Hyatt Hotel Reservation System Copyrights@ Search Forms
Report Preview Form
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Reports Bill Report
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Bill Report 2
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Bill Report 1
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Customer Report
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Customer Report 1
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Room Report
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Room Report 2
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service Detail Report
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service Report
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service Report 1
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service Report 2
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Relationship
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System Testing
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Testing 1-Normal Test
Serial Number
Data
Field/Form
1
C-0011
CustomerShould Be ID/Customer saved Form
2
S-0011
Should Be saved
Successfully Saved
Should Be saved Should Be saved
Successfully Saved Successfully Saved
3 4 5
Service-IDService Detail Form R-0011 Room-ID/Bill Form Description Description. Service Form Rent Rent/Room Form
Expected Result
Should Be saved
Actual Result
Reference Number
Successfully Saved
Successfully Saved
6
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2-Abnormal Test Serial Number
Data
Field/Form
Expected Result
Actual Result
7
Hamza`
Should not Be saved
Successfully not Saved
8
2233104
9
s-0001
Should not Be saved Should not Be saved
Successfully not Saved Successfully not Saved
10
male
11
bilal
12
12
telephone no/customer table Address/custo mer table Service id/service detail table Room id/room table Room-Id/room table Room id/room table
Should not be saved Should not Be saved Should not Be saved
Successfully not Saved Successfully not Saved Successfully Saved
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Reference Number
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3-Extreme Test Serial Data Number
Field/Form
Expected Result
Actual Result
7
06-07-07 ECOD /Bill table
Should Be saved
Successfully Saved
8
06-08-07 Check out date/Bill table male Gender/custo mer table 36 Age/customer table 10$ Rent/room table 2 No. of beds/room table
Should Be saved Should Be saved Should be saved Should Be saved Should Be saved
Successfully Saved Successfully Saved Successfully Saved Successfully Saved Successfully Saved
9 10 11 12
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Reference Number
67
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Test Result Normal Testing Test 1
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Test 2
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Test 3
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Test 4
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Test 5
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Test6
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Abnormal Testing Test 7
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Test 8
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Test 9
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Test 10
Test 11 Computer Project 7010
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Test 12
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3-Extreme Testing Test 13
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Test 14
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Test 15
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Test 16
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Test 17
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Test18
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s Manual MAIN MENU
1-click to Open Data Entry Menu
3-click to Open
2-click to Open
Data searching Menu
reports Preview Menu
4-click to Close Menu
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Entry Forms Forms DATA ENTRY MENU 1-click to Open Customer Form
4-click to Open Service Detail Form
2-click to
5-click to
Open Bill Form
Open Service Form
3-click to Open Room Form
6-click to Close Data Entry Menu
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Bill Form
1-Enter Data
5-Close form
4-Print
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3-previous record
2-Next record
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4-Print
3-previous
record Hyatt Hotel Reservation System Copyrights@
2-Next record
Customer Form
1-Enter Data
5-Close form
Room Form
1-Enter Data
4-Print 3-previous record
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2-Next record
5-Close form
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Hyatt Hotel Reservation System Copyrights@ Service Detail Form
1-Enter Data
4-Print
3-previous record
2-Next record
5-Close form
1-Enter Data
4-Print
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2-Next record
5-Close form
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SEARCH FORMS Bill-Check-Out-Date Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
5-Close form
4-Print 3-previous record
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Hyatt Hotel Reservation System Copyrights@ Bill-Room-ID Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
5-Close form
4-Print
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2-Next record
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ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
5-Close form
4-Print
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Hyatt Hotel Reservation System Copyrights@ Customer-NIC-Number Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
4-Print
3-previous record
5-Close form
2-Next record
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4-Print
3-previous record
2-Next record
5-Close 1-Enter form Data
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Hyatt Hotel Reservation System Copyrights@ Room-Type Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
4-Print
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2-Next record
5-Close form
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Hyatt Hotel Reservation System Copyrights@ Service-Customer-ID Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
4-Print
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2-Next record
5-Close form
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Hyatt Hotel Reservation System Copyrights@ Service-Date of Service Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
5-Close form
4-Print 3-previous record
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2-Next record
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ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
4-Print
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3-previous record
5-Close form 2-Next record
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5-click to
4-click to
Hyatt Hotel
6-click to open open ServiceOpen CustomerCustomer-ID Room-ID NIC Reservation System Copyrights@ Search Form Search Number Form Search Form
Search Forms
1-click to open
7-click to open
Bill Check-outdate Search Form
Room-Type Search Form
8-click to open
2-click to Open
Date of Service Search Form
Customer –ID Search Form
3-click to open
9-click to open
Room-ID Search Form
Service-ID Search Form
10-click to close The Search Menu
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4-click to open bill report
Hyatt Hotel Reservation System 1-click to open Customer Report
5-click to open Service Copyrights@ Detail Report data
6-click to
7-click to
Open Customer Report 1 data
open Service report 2
8-click to open Bill Report
Report Preview Form 9-click to open Service Report 1 data
2-click to
10-click to
open Bill Report
Open Room report 1
3-click to
11-click to
open Service Report
open Room Reportdata
12-click to close Report preview menu
Reports Bill Report
Enter Data to preview Reports
Result is shown below
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REPORT PREVIEWED
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Hyatt Hotel Reservation System Copyrights@ Bill Report 2
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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Hyatt Hotel Reservation System Copyrights@ Bill Report 1
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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Hyatt Hotel Reservation System Copyrights@ Customer Report
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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Hyatt Hotel Reservation System Copyrights@ Customer Report 1
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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Hyatt Hotel Reservation System Copyrights@ Room Report
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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Hyatt Hotel Reservation System Copyrights@ Room Report 2
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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Hyatt Hotel Reservation System Copyrights@ Service Detail Report
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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Hyatt Hotel Reservation System Copyrights@ Service Report
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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Hyatt Hotel Reservation System Copyrights@ Service Report 1
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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Hyatt Hotel Reservation System Copyrights@ Service Report 2
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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VIEW OF RELATION SHIP
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Technical Documentation Tables Bill Table
This table contains the information of the bill of the customer; there are certain fields in it such as room-ID, customer Check-out Date. Customer Table
This table contains the information regarding customer, Its whole bio-data is inserted here, His date of birth, age, address etc Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@ Room Table
This table contains the information regarding rooms, Room details of the customer is inserted here, It contains that a customer has booked which type of room and how much he has been charged by the hotel. Service Detail Table
This table contains the information of the services which has been used by the customer, It contains the details of the services which has been used by the customer and how much he ahs been charged.
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Service Table
This table contains the information regarding services, Every service which is available at hotel contains an ID and it will checked by this ID and through this table we will be able to check the service description also.
Queries Bill Check out date
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This Query contains the information regarding bill check out date. The current view is of design view; it contains the Room-ID, check out date, rent and service, by entering check out date we will be able to get all this information
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Hyatt Hotel Reservation System Copyrights@ Bill Customer ID
This query contains the information regarding Customer ID ,when we enter any customer ID we will be able to get all the information of the bill of that customer. Bill Room ID
This query contains the information of the bills, means by entering the customer room-ID we can find the details of bill of the customer.
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Customer-ID
This Query contains the information regarding Customer bio data, If we enter any customer ID we can get its whole Bio-Data, we will get his telephone no, address Etc. Customer-NIC Number
This query contains the information regarding customer details by entering customer NIC number we will get his whole Bio-Data, there are different fields in it e.g. address, Age telephone no.
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Hyatt Hotel Reservation System Copyrights@ Room-ID
This query contains the information regarding rooms; by entering any specific room ID we will be able to know that customer has booked which type of room and its Rent etc. Room-Type
This query contains the information regarding rooms, here we will enter Room Type and we will get the which type of room is it and how many no. of beds etc
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Hyatt Hotel Reservation System Copyrights@ Service Detail
This query contains the information regarding services, when we enter the room type we will get the information of rooms Service-Customer-ID
This query is of service customer ID In it there is customer ID amount date of service, by entering specific cutomer ID we will get all this information.
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Hyatt Hotel Reservation System Copyrights@ Service-Date of Service
This query contains the information regarding service, by entering specific data Of service we can get all the data of the services. Service- ID
This query contains the information regarding services when we enter specific service ID which has been allotted to that service we will be able to get the description of that service.
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Forms Bill Table
This form can be used to enter the data of the customer regarding their bills; we save their record and can also print it. Customer form
This form can be used to enter the whole bio-data of a customer, His name, address, etc will be entered here. We can save this record by clicking on next record and can also print it.
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Room form
This form can be used to enter the data of the rooms which the customer has used we can save this record and we can also print it. Service Detail form
This form can be used to enter the data of the services which has been used by the customer , service date will also be recorded and its amount and rent will too be recorded , we can save it and can print this record.
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Service form
This form can be used to enter the data of the services which has been used by the customer, we will also enter the description of that service,we can save this record and can print it. Bill-check-out-date Form
This form can be used to enter the data of the customer regarding their checkout date, there are four buttons in this record by which we print, go back, save and can close the form
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Bill-room-ID Form
This form is used to enter the information regarding bill room ID, we will enter its room ID, COD, ECOD, rent and service etc, the current view of this form is in design view, we can save it and can also print it by using the buttons. Customer-ID Form
This form is used to enter the whole bio-data of the customer, we have to record his/her whole history in our records, and we can print or save this record. Computer Project 7010
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Customer-NIC-Number Form
This form is used to search the customer data regarding his NIC number when we enter His NIC number we will get his whole data. Room-type Form
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Hyatt Hotel Reservation System Copyrights@ This form can be used to search the room details by the help of room type when we enter the room type we will get the customer room details. we will also get how much he has been charged.
Service-Customer-ID Form
This form is used to search the data of the services which the customer has used; we can search it by entering the customer -ID Service-Date of Service Form
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This form can be used to search the data of the services but here we can search it through the date of service, we will be able to get his services details as shown above.
Service ID Form
This form can be used to search the description of the service, used by the customer; by entering service ID we will get the description of the service, we can also print that record. Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@ Main Menu
This is the design view of the main menu ,there are three buttons a shown above, By clicking the enter data button ,data entry menu will be displayed, by clicking on the search data , data searching menu will be displayed/open, by clicking on the preview reports button, report preview menu will be displayed and we can also this menu.
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Hyatt Hotel Reservation System Copyrights@ Entry Menu
This is the design view of the entry menu there are different forms, by clicking the button the form will be opened and we can also close this menu. Search menu
This is the deign view of the search data menu, by clicking the forms button , that form would be opened and we can close this menu also by clicking the close button.
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Room Preview menu
This is the design view pf the report preview form by clicking on any of the reports, report preview would be displayed on the screen, we can close this menu by clicking the close button Reports Bill Report
This is the design view of the bill report, in this certain records have been showed, by this we can preview our records
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Bill Report2
This is the design view of the bill report, there are different fields shown here by which we can preview the details of the bill. Bill Report1
This is the deign view of the bill report 1, by which we can see all the details of the customer regarding their bill.
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Customer Report
This is the design view of customer report by which we can preview all the details of the customer. Customer Report1
This is the deign view of the customer report1 by entering the specific customer ID We will get all the details of the customer. Computer Project 7010
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Room Report
This is the design view of the room report by which we can preview the details of the room concerning specific customer. Room Report1
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Service Detail report
This is the deign view of the service detail report, by this we can preview the details of the services which the customer has used. Service Report Computer Project 7010
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This is the design view of the service report, by this we can preview the description and details of the service which the customer has used.
Service Report1
This is the design view of the service report1 by this we can preview the details of the services, we will be able to see Customer and service ID ,amount and date of service etc. Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@ Service Report2
This is the deign view of Service report 2, by this we can preview the details of the services, we can preview the customer ID and Service ID etc.
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Hyatt Hotel Reservation System Copyrights@ Relationship
This is the view/screen shot of relationship, there are two primary keys, customer ID and Room ID. All tables are interlinked because of linkage between them.
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Evaluation of System MINIMISE DATA DUPLICATE: The files in the system data not duplicate data. Data duplication is the main cause for difficulties in searching data so this objective has been achieved and now data duplication is not being done because of the software. AVAIBILITY OF THE DATA: The top management of the organization are able to have a ‘birds eye view’ of the data in making decisions. Data is now available at every time, by this the organisation will get profit and they are now able to do their work faster because of the availability of that data. UP TO DATE: The data available are up-to-date and in future it should be updated on regularly bases. HIGH STORAGE CAPACITY: Large amounts of data can be handled without harming any sensitive data’s. DATA INTEGRITY: For the information to be accurate the data should be correct. And it has been done by different validation check and other methods. SPECIFIC: Now we use online forms to easily view, add, and update records of customers Now we Use validation rules, input masks and format checks to ensure integrity of data and minimize data input error Computer Project 7010
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Now we use combo box to enable the to select one of the options from the list instead of typing text. Bound combo box can be used to store the selected value into the field
SECURITY THIS SYSTEM IS MUCH MORE SECURE, THE DATA IS KEPT IN FILES ANDCAN BE SECURED BY A SIMPLE .IN THIS SYSTEM FIRE WALLS AND LOCKS CAN BE INSERTED TO PREVENT INVASION OF PRIVACY.AND DATA IS SECURED. BACKUP’S THE FILES THAT ARE STORED CAN BE SAVED IN DIFFERENT PLACES THIS WOULD BE VERY BENEFICIAL FOR THE BUSINESS BECAUSE IF ACCIDENTALLY THE DATA IN ERASED THE FIRM WOULD NOT HAVE MUCH LOSS AND DATA CAN EASILY BE RECOVERED And also know the backup can be taken easily on monthly or weekly bases by which the data could not be lost. EFFICENCY Now this system is very efficient, it works at high speed and handles files very easily. The result is always correct provided that the information is correct.
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Time Consuming Now a lot of time is not consumed and the work can be done very much faster, six hours work can be done in 1 hour and it will also be more efficient.
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Future extension ◊
In the future we can extend this project; we can launch online hotel reservation system by which the hotel will gain profit for the organisation and it will be used world widely, more people will use it and the customers would find it easy to book the rooms in the hotel and also in future the staff could also use the website to work on it every where, In future they could make their website so that the staff can work on it.
◊
In future we can also extend the software, we can use C++ because it is more advanced and it will work more efficiently and fastly.Operations would be perform more accurately and it will work more efficiently. In future we can also make more advancements and changes so that the software could become more reliable and efficient.
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HYATT HOTEL RESERV ATION SYSTEM
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CONTENTS S# 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Topic Introduction Objectives existing system evaluation of existing system Hardware requirement Software requirement overall plans Tables design Forms design Reports design Relationship Test plan Test Result system implementation manual Technical documentation Evaluation of System Future extension
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System Analysis
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Hyatt Hotels Introduction COMPANY HISTORY
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, the Pritzker family business interests grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by the Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now named Hyatt Hotels Corporation. Architecture and Design
The Architecture and Design team’s main objective is to help the owner and the owner’s consultants plan and design Hyatt® hotels that are both stunning and efficient. Our diverse group of design professionals holds distinct educational backgrounds and professional expertise in architecture, interior design and hotel operations. Engineering and Information Technology
The Engineering and Information Technology team is responsible for ensuring that all building services, including mechanical, electrical, plumbing, communication, data, security and life-safety systems, are designed, installed, commissioned and operated properly and efficiently. With Computer Project 7010
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diverse backgrounds in hotel operation, engineering, design and building systems, this talented team assures all Hyatt standards are rigorously upheld. Operations Planning
The Operations Planning team is composed of global industry experts who have a deep understanding of Hyatt hotel operations, as well as exposure to diverse operational experiences around the world. The team constantly works to ensure operational competencies and enhance our properties’ performance. FF&E Project Management
The FF&E Project Management team was created to facilitate project coordination and assure a seamless transition from the construction phase to the hotel opening. The team is made up of skilled individuals with a variety of backgrounds in operations, project management and procurement. They work in parallel with the consultants and the rest of the Architecture and Design Services team to ensure that every detail of the design intent and operation planning is carefully executed.
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Objectives: o
General & Technical Objectives:
Every information system is expected to have some specific qualities that enable it to differ from other systems. MINIMISE DATA DUPLICATE: The files in the system should not duplicate data often. Data duplication is the main cause for difficulties in searching data. AVAIBILITY OF THE DATA: The top management of the organization will be able to have a ‘birds eye view’ of the data in making decisions. They will also be able to stimulate future situations and ask ‘what if’ questions from the system. This will enables them to find how profitable the organization is running. UP TO DATE: The data available should be up-to-date. HIGH STORAGE CAPACITY: Large amounts of data should be handled without harming any sensitive data’s. DATA INTEGRITY: For the information to be accurate the data should be correct. SPECIFIC: Using online forms to easily view add, update records of customers Using validation rules, input masks and format checks to ensure integrity of data and minimize data input error Using combo box to enable the to select one of the options from the list instead of typing text. Bound combo box can be used to store the selected value into the field
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SECURITY THIS SYSTEM IS MUCH MORE SECURE, THE DATA IS KEPT IN FILES ANDCAN BE SECURED BY A SIMPLE .IN THIS SYSTEM FIRE WALLS AND LOCKS CAN BE INSERTED TO PREVENT INVASION OF PRIVACY.AND DATA CAN BE EASILY SECURED. BACKUP’S THE FILES THAT ARE STORED CAN BE SAVED IN DIFFERENT PLACES THIS WOULD BE VERY BENEFICIAL FOR THE BUSINESS BECAUSE IF ACCIDENTALLY THE DATA IN ERASED THE FIRM WOULD NOT HAVE MUCH LOSS AND DATA CAN EASILY BE RECOVERED. EFFICENCY THE COMPUTERISED SYSTEM IS VERY EFFFICENT.IT WORKS AT HIGH SPEED AND HANDLES FILES VERY EASILY.THE RESULTS ARE ALWAYS ACCURATE PROVIDED THAT THE INFORMATION IS CORRECT
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Existing system: To find out that how the Hyatt hotels existing system works, I asked them questions through questionnaire. After asking questions from the Hyatt hotels about their existing system, I came to know, that how their existing system works. o
In Hyatt hotels, when a customers goes their, he first has to make his reservation of room on the reception, on the reception, there is one employ of that hotel sitting there, A customer will visit there and make his reservation according to his/her requirements, employ will ask him about his requirements and will check that either that room of his /her requirements is available or not, After that he will be asked to give his NIC number, vehicle information , Personal information of that customer, then they will ask him about his check-out-date , After all the verification of a customer, the data of that customer will be entered into a , to easily find out that this specific customer has used which services, in which room, for this purpose the is divided in to different section, for example services section. These s are maintained yearly and the data is recorded in it according to the year wise. The records of the customers are inserted in a separate section with all their personal data. And with that their vehicle information is also inserted in it. These s are normal s and is used for data entry system, if a customer has to book a room in advance, there is a separate for it, all billing information is written in billing s. These s are available in the drawers of the reception table and for the security of the data; they always kept it locked so that unauthorized could not access the data.
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Evaluation Of existing system: Negative points: Time consuming: When data is written on the , it took a lot of time. When, the customer comes data entry took a lot of time and the procedure is very slow. A lot of paperwork is being done in it. Fear of loss of data: The data is not saved because it is written on an ordinary . It is not properly saved and there is no security of the data. Duplication Of data: The data is being written on so many , it means that duplication is being done and it took a lot of time and it is also not saved. Too much paper work is done: A lot of paper work is being done and it consumes a lot of paper which is wastage of money. s are not organized: The s are not properly arranged and there is no properly yearly record, For example the data of 2001 is not there which is lost because it is not maintained properly and they have problem in it to maintain it. Meanwhile I took a glance over the files handled manually. The files were all messed up and incomplete. Some of the papers were missing which can cause management worries. Computer Project 7010
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Some of the data was repeated, resulting in duplication of data and excessive use of paper. Complains From the customers: There are a lot of complaints from the customers because of the slow process. A lot of time is being taken. There are big lines, which consumes the customers times. Working environment: The environment is not suitable and the furniture is too old which need to be changed. There is no air-condition and that’s why the employs can not work. The working process is too slow. Many complaints have been come about this problem.
Positive points:
Cheap s are cheap as compare to computer and data entry through it is very easy as computer to data entry in Ms Access, It is cheap because no skilled labour is required for it.
Easy to operate It is very easy to operate because there is no lengthy process as compare to computer, we will only have to Take out the s and simply write the data in it. Unskilled labour There is no skilled labour required for it; unskilled labour on very low wages can work for that organization.
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Alternative solutions:
MS excel: Through Ms excel the organization can easily enter their data with their each and every information, By this it will be easier for the employ to work on it and it will be also not time consuming because data entry through ms excel takes very little time.
Ms Access: Using online forms to easily view add, update records of customers Using validation rules, input masks and format checks to ensure integrity of data and minimize data input error Using combo box to enable the to select one of the options from the list instead of typing text. Bound combo box can be used to store the selected value into the field.
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Evaluation of Alternative Solutions: Ms excel Advantages: o Run sophisticated calculations to derive the information you want. o Use Microsoft PivotTable and Microsoft PivotChart views to work with your data interactively. o Create a Microsoft Word mail merge — for example, to massproduce address labels. o Organizes data in columns, also called fields that store a particular kind of information, or data type. At the top of each column, the first cell is used to label the column. o It is also friendly. Disadvantages: o Can't export directly to PDF. o Queries on data cannot be carried out as in Access Excel macros sometimes have viruses. Data can only be displayed in cells. o Trained s can use it. o You can not open, form or queries in it. o Data is in cells form, so it is difficult to find the specific data. Ms Access Advantages: o you can: Run powerful queries to sort and filter your data o Generate reports on your data and view them in multiple formats. o Use forms to add, change, delete, and navigate your data easily Computer Project 7010
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o Connect to external data and view, query, and edit it without having to import. o Create Web pages to display your data as read-only or to access it in an updatable format. o Import data from external databases (Access, Microsoft SQL Server) and other file types (.txt or .htm).
Disadvantages: o It is not s friendly, it is very difficult to operate, skilled and trained workers are needed to operate it o There is very complicated code which has to be applied in it.
•
Recommendation: My recommendation to the company is to use Ms Access because it is suitable to the demand which has been made by the organization.
•
Hardware requirements
EQUIPMENTS
MODEL
BRAND
Micro Processor LCD mouse Keyboard Printer
Intelcore2duo j-42 Scroll mouse S o 116 Laser printer
Intel Phillips a-4tech Focus Hp
CD writer Hard disk Ram
8200 series 20GB 512mb
HP Kingston Kingston
Mother board=It is the basic requirement of the computerized system, through it we can store, run etc our data.
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LCD= we will use LCD because it occupies less space and it is also not harmful for eyes and also it is the basic requirements. Mouse= It is the basic requirement of the system through which can easily work on the computer. Key board= It is the basic requirement and it is use to type the data. Printer= It will be used to print the data, If someone needs the configuration, for that we will use printers. CD writer= CD writers will be used to take out back-ups. Hard disk= Hard disk is the main requirement of the processor, through which we can store our data Ram= we will use 512Mb ram so that it could run faster and it is also the basic requirement of processor.
Software requirements SOFTWARE Window Xp Norton anti virus Microsoft office
VERSION Windows 2000 2004 2000
COMPANY Microsoft Norton Microsoft
Windows Xp= window Xp is a cheap software which is available in cheap rates in local market, if we go for the pirated one then we can get it in 60 pk rupees only. Norton anti virus=It is also a cheap software, is easily available in market and it is about 80 pk rupees(pirated),through it our data can be safe, we will upgrade it via internet. It will also be used to detect, and remove malware, including computer viruses, worms, and Trojan horses. Such programs may also prevent and remove ad ware, spy ware, and other forms of malware. Computer Project 7010
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Ms Office= Ms Office is also cheap software which we can get in 70pk rupees, in it we will use Ms Access, through which we will prepare our software for the organization
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SYSTEM DESIGN
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OVERALL PLAN
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TABLES DESIGN Bill Table This table contains information of billing system in hotel, customer ID is used for customers.
Field Name
Data Type
Length
Remarks
Customer-ID Room-ID Check-Out-Date Expected-Check-Out-Date Rent Service
Text Text Text Text Text Text
50 50 50 50 50 50
-------------------------------------------------------------------------------------------------------------------------
Customer Table This table contains the information of customers in the hotels, all there bio-data is inserted here.
Field Name
Data Type
Customer-ID NIC NO Address Telephone NO DOB AGE Gender
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Text Text Text Text Text Text Text
Length
Remarks
50 50 50 50 50 50 50
Primary Key -------------------------------------------------------------------------------------------------------------------
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Room Table This table contains the information of rooms in the hotels, Room ID is here to find about the data of a specific room.
Field Name
Data Type
Length
Remarks
Room-ID Type No. of beds Rent
Text Text Text Text
50 50 50 50
Primary Key -------------------------------------------------------------
Service Detail Table This table contains the information of service related with customers means the services which are used by the customers, for this service and customer-ID has been assigned.
Field Name
Data Type
Length
Remarks
Service-ID Customer-ID Amount Date-of-service
Text Text Text Text
50 50 50 50
---------------------------------------------------------------------------------
Service Table This table contains the information of only services and there description, service ID is here to find out about specific service.
Field Name
Data Type
Length
Remarks
Service-ID Description
Text Text
50 50
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Forms Design Entry Forms Bill Form Cutomer-ID Room-ID Check-out-date Expected-CheckOut-Date Rent Service
Customer Form
EXIT
Customer Form Customer-ID NIC Number Address Telephone No DOB Age Gender Computer Project 7010
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Room Form
Room-ID
Type
No.of Beds
Rent EXIT
Service Detail Form
Service-ID
Customer-ID
Amount
Date-of-service
EXIT
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Service Form Service-ID
Description
EXIT
Search Forms Bill-Check-Out-Date Customer-ID Room-ID Check out Date Expected C-OD Rent
Service
EXIT
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Bill-room-ID Customer-ID
Room-ID Check out date
Expected COD
Rent
Service
EXIT
Customer-ID Customer-ID
NIC-number Address Telephone no DOB Age
EXIT
Gender
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Hyatt Hotel Reservation System Copyrights@
Customer-NIC-Number
EXIT
Room-ID Room-ID Type No.of beds Rent
EXIT
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Hyatt Hotel Reservation System Copyrights@
Room-Type-Query
Room-ID Type No.of beds Rent
EXIT
Service-Customer-ID Service-ID Customer-ID Amount Date of service
EXIT
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Date-of-services Service-ID Customer-ID Amount Date of service
EXIT
Service-ID
Service-ID
Descrpition
EXIT
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Hyatt Hotel Reservation System Copyrights@
Entry Menu
Enter Data
Customer Form
Service detail form
Service Form
Bill Form
Room Form
EXIT
Search Menu
Search Data
Bill-Check-Out-data
Service –customer-ID
Service –ID-Form
Room-type-query
Customer-ID-Form
Room-ID-Form
Customer-NICNumber
Date OF service
Bill-Room-ID-Form
EXIT
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Hyatt Hotel Reservation System Copyrights@
MAIN MENU HYATT HOTELS
ENTER DATA
SEARCH DATA
PREIVIEW REPORTS
EXIT
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Hyatt Hotel Reservation System Copyrights@
Reports Design Bill Query Customer-ID Room-ID
Check-out-Date
Expected-Check-Out-Date
Rent
Service
Bill Query 2
Customer-ID
Room-ID
Check-out-Date
Expected Check-out-date
service
Rent
Bill Query1 Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@
Customer-ID
Room-ID
Check-Out-Date
Expected-check-out-date
Service
Rent
Customer Query Customer-ID
NIC
Address
Telephone no
DOB
Age
Gender
Customer Query1 Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@
Customer-ID
NIC
Address
Teleph
DOB
Age
Gender
Room Query
Room-ID
Type
No. of beds
Rent
Room Query1 Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@ Room-ID
Type
NO. Of beds
Rent
Service Detail Query
Service-ID
Customer-ID
Computer Project 7010
Amount
Date of Service (DOS)
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Service
Room ID
Query
Description
Service Query 1
Service-ID
Customer-ID
Amount
Date Of service
Service Query 2 Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@
Service-ID
Customer-ID
Computer Project 7010
Amount
Date Of Service
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@
Relation Ship BILL TABLE Customer-ID Room-ID Check out date Expected Check out date Rent Service
Room Table Room ID Type No. of beds Rent
Computer Project 7010
CUSTOMER TABLE Customer-ID NIC Number Address Telephone no DOB Age Gender
Service Detail Table Service ID Customer-ID Amount Date of Service (DOS)
Service Table Service ID Description
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SYSTEM IMPLEMENTATION
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IMPLEMENTATION Tables Bill Table
Customer Table
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Room Table
Service Detail Table
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Hyatt Hotel Reservation System Copyrights@ Service Table
Forms Bill Form
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By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Customer Form
Room Form
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By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Service Detail Form
Service Form
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Hyatt Hotel Reservation System Copyrights@ Bill-Check-Out-Date Form
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Hyatt Hotel Reservation System Copyrights@ Bill-Room-ID Form
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Hyatt Hotel Reservation System Copyrights@ Customer-ID Form
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Customer-NIC-Number Form
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Room-Type Form
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service-Customer-ID Form
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service-Date of Service Form
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service-ID Form
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Main Menu
Entry Forms
Computer Project 7010
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Search Forms
Report Preview Form
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Hyatt Hotel Reservation System Copyrights@
Reports Bill Report
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Bill Report 2
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Bill Report 1
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Customer Report
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Customer Report 1
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Room Report
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Room Report 2
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service Detail Report
Result is shown below
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By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Service Report
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service Report 1
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Service Report 2
Result is shown below
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Hyatt Hotel Reservation System Copyrights@ Relationship
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System Testing
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Testing 1-Normal Test
Serial Number
Data
Field/Form
1
C-0011
CustomerShould Be ID/Customer saved Form
2
S-0011
Should Be saved
Successfully Saved
Should Be saved Should Be saved
Successfully Saved Successfully Saved
3 4 5
Service-IDService Detail Form R-0011 Room-ID/Bill Form Description Description. Service Form Rent Rent/Room Form
Expected Result
Should Be saved
Actual Result
Reference Number
Successfully Saved
Successfully Saved
6
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2-Abnormal Test Serial Number
Data
Field/Form
Expected Result
Actual Result
7
Hamza`
Should not Be saved
Successfully not Saved
8
2233104
9
s-0001
Should not Be saved Should not Be saved
Successfully not Saved Successfully not Saved
10
male
11
bilal
12
12
telephone no/customer table Address/custo mer table Service id/service detail table Room id/room table Room-Id/room table Room id/room table
Should not be saved Should not Be saved Should not Be saved
Successfully not Saved Successfully not Saved Successfully Saved
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Reference Number
66
Hyatt Hotel Reservation System Copyrights@
3-Extreme Test Serial Data Number
Field/Form
Expected Result
Actual Result
7
06-07-07 ECOD /Bill table
Should Be saved
Successfully Saved
8
06-08-07 Check out date/Bill table male Gender/custo mer table 36 Age/customer table 10$ Rent/room table 2 No. of beds/room table
Should Be saved Should Be saved Should be saved Should Be saved Should Be saved
Successfully Saved Successfully Saved Successfully Saved Successfully Saved Successfully Saved
9 10 11 12
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Reference Number
67
Hyatt Hotel Reservation System Copyrights@
Test Result Normal Testing Test 1
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Test 2
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Test 3
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Test 4
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Test 5
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Test6
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Abnormal Testing Test 7
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Test 8
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Test 9
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Test 10
Test 11 Computer Project 7010
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Test 12
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3-Extreme Testing Test 13
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Test 14
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Test 15
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Test 16
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Test 17
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Test18
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Hyatt Hotel Reservation System Copyrights@
s Manual MAIN MENU
1-click to Open Data Entry Menu
3-click to Open
2-click to Open
Data searching Menu
reports Preview Menu
4-click to Close Menu
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Entry Forms Forms DATA ENTRY MENU 1-click to Open Customer Form
4-click to Open Service Detail Form
2-click to
5-click to
Open Bill Form
Open Service Form
3-click to Open Room Form
6-click to Close Data Entry Menu
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Bill Form
1-Enter Data
5-Close form
4-Print
Computer Project 7010
3-previous record
2-Next record
By Aizaz Khan
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4-Print
3-previous
record Hyatt Hotel Reservation System Copyrights@
2-Next record
Customer Form
1-Enter Data
5-Close form
Room Form
1-Enter Data
4-Print 3-previous record
Computer Project 7010
2-Next record
5-Close form
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Service Detail Form
1-Enter Data
4-Print
3-previous record
2-Next record
5-Close form
1-Enter Data
4-Print
Computer Project 7010
3-previous record
2-Next record
5-Close form
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SEARCH FORMS Bill-Check-Out-Date Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
5-Close form
4-Print 3-previous record
Computer Project 7010
2-Next record
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Bill-Room-ID Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
5-Close form
4-Print
Computer Project 7010
3-previous record
2-Next record
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Customer-ID Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
5-Close form
4-Print
Computer Project 7010
3-previous record
2-Next record
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Customer-NIC-Number Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
4-Print
3-previous record
5-Close form
2-Next record
Computer Project 7010
By Aizaz Khan
4-Print
3-previous record
2-Next record
5-Close 1-Enter form Data
95
Hyatt Hotel Reservation System Copyrights@ Room-Type Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
4-Print
Computer Project 7010
3-previous record
2-Next record
5-Close form
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Service-Customer-ID Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
4-Print
Computer Project 7010
3-previous record
2-Next record
5-Close form
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Service-Date of Service Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
5-Close form
4-Print 3-previous record
Computer Project 7010
2-Next record
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Service-ID Form
ENTER DATA TO SEARCH
Result is shown below
1-Enter Data
4-Print
Computer Project 7010
3-previous record
5-Close form 2-Next record
By Aizaz Khan
99
5-click to
4-click to
Hyatt Hotel
6-click to open open ServiceOpen CustomerCustomer-ID Room-ID NIC Reservation System Copyrights@ Search Form Search Number Form Search Form
Search Forms
1-click to open
7-click to open
Bill Check-outdate Search Form
Room-Type Search Form
8-click to open
2-click to Open
Date of Service Search Form
Customer –ID Search Form
3-click to open
9-click to open
Room-ID Search Form
Service-ID Search Form
10-click to close The Search Menu
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4-click to open bill report
Hyatt Hotel Reservation System 1-click to open Customer Report
5-click to open Service Copyrights@ Detail Report data
6-click to
7-click to
Open Customer Report 1 data
open Service report 2
8-click to open Bill Report
Report Preview Form 9-click to open Service Report 1 data
2-click to
10-click to
open Bill Report
Open Room report 1
3-click to
11-click to
open Service Report
open Room Reportdata
12-click to close Report preview menu
Reports Bill Report
Enter Data to preview Reports
Result is shown below
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Hyatt Hotel Reservation System Copyrights@
REPORT PREVIEWED
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Hyatt Hotel Reservation System Copyrights@ Bill Report 2
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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Hyatt Hotel Reservation System Copyrights@ Bill Report 1
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Customer Report
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
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By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Customer Report 1
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
Computer Project 7010
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Room Report
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
Computer Project 7010
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Room Report 2
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
Computer Project 7010
By Aizaz Khan
108
Hyatt Hotel Reservation System Copyrights@ Service Detail Report
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
Computer Project 7010
By Aizaz Khan
109
Hyatt Hotel Reservation System Copyrights@ Service Report
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
Computer Project 7010
By Aizaz Khan
110
Hyatt Hotel Reservation System Copyrights@ Service Report 1
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
Computer Project 7010
By Aizaz Khan
111
Hyatt Hotel Reservation System Copyrights@ Service Report 2
Enter Data to preview Reports
Result is shown below
REPORT PREVIEWED
Computer Project 7010
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Relationship
VIEW OF RELATION SHIP
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Hyatt Hotel Reservation System Copyrights@
Technical Documentation Tables Bill Table
This table contains the information of the bill of the customer; there are certain fields in it such as room-ID, customer Check-out Date. Customer Table
This table contains the information regarding customer, Its whole bio-data is inserted here, His date of birth, age, address etc Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@ Room Table
This table contains the information regarding rooms, Room details of the customer is inserted here, It contains that a customer has booked which type of room and how much he has been charged by the hotel. Service Detail Table
This table contains the information of the services which has been used by the customer, It contains the details of the services which has been used by the customer and how much he ahs been charged.
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Hyatt Hotel Reservation System Copyrights@
Service Table
This table contains the information regarding services, Every service which is available at hotel contains an ID and it will checked by this ID and through this table we will be able to check the service description also.
Queries Bill Check out date
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Hyatt Hotel Reservation System Copyrights@
This Query contains the information regarding bill check out date. The current view is of design view; it contains the Room-ID, check out date, rent and service, by entering check out date we will be able to get all this information
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By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Bill Customer ID
This query contains the information regarding Customer ID ,when we enter any customer ID we will be able to get all the information of the bill of that customer. Bill Room ID
This query contains the information of the bills, means by entering the customer room-ID we can find the details of bill of the customer.
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Hyatt Hotel Reservation System Copyrights@
Customer-ID
This Query contains the information regarding Customer bio data, If we enter any customer ID we can get its whole Bio-Data, we will get his telephone no, address Etc. Customer-NIC Number
This query contains the information regarding customer details by entering customer NIC number we will get his whole Bio-Data, there are different fields in it e.g. address, Age telephone no.
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By Aizaz Khan
119
Hyatt Hotel Reservation System Copyrights@ Room-ID
This query contains the information regarding rooms; by entering any specific room ID we will be able to know that customer has booked which type of room and its Rent etc. Room-Type
This query contains the information regarding rooms, here we will enter Room Type and we will get the which type of room is it and how many no. of beds etc
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By Aizaz Khan
120
Hyatt Hotel Reservation System Copyrights@ Service Detail
This query contains the information regarding services, when we enter the room type we will get the information of rooms Service-Customer-ID
This query is of service customer ID In it there is customer ID amount date of service, by entering specific cutomer ID we will get all this information.
Computer Project 7010
By Aizaz Khan
121
Hyatt Hotel Reservation System Copyrights@ Service-Date of Service
This query contains the information regarding service, by entering specific data Of service we can get all the data of the services. Service- ID
This query contains the information regarding services when we enter specific service ID which has been allotted to that service we will be able to get the description of that service.
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Hyatt Hotel Reservation System Copyrights@
Forms Bill Table
This form can be used to enter the data of the customer regarding their bills; we save their record and can also print it. Customer form
This form can be used to enter the whole bio-data of a customer, His name, address, etc will be entered here. We can save this record by clicking on next record and can also print it.
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Hyatt Hotel Reservation System Copyrights@
Room form
This form can be used to enter the data of the rooms which the customer has used we can save this record and we can also print it. Service Detail form
This form can be used to enter the data of the services which has been used by the customer , service date will also be recorded and its amount and rent will too be recorded , we can save it and can print this record.
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Hyatt Hotel Reservation System Copyrights@
Service form
This form can be used to enter the data of the services which has been used by the customer, we will also enter the description of that service,we can save this record and can print it. Bill-check-out-date Form
This form can be used to enter the data of the customer regarding their checkout date, there are four buttons in this record by which we print, go back, save and can close the form
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Hyatt Hotel Reservation System Copyrights@
Bill-room-ID Form
This form is used to enter the information regarding bill room ID, we will enter its room ID, COD, ECOD, rent and service etc, the current view of this form is in design view, we can save it and can also print it by using the buttons. Customer-ID Form
This form is used to enter the whole bio-data of the customer, we have to record his/her whole history in our records, and we can print or save this record. Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@
Customer-NIC-Number Form
This form is used to search the customer data regarding his NIC number when we enter His NIC number we will get his whole data. Room-type Form
Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@ This form can be used to search the room details by the help of room type when we enter the room type we will get the customer room details. we will also get how much he has been charged.
Service-Customer-ID Form
This form is used to search the data of the services which the customer has used; we can search it by entering the customer -ID Service-Date of Service Form
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Hyatt Hotel Reservation System Copyrights@
This form can be used to search the data of the services but here we can search it through the date of service, we will be able to get his services details as shown above.
Service ID Form
This form can be used to search the description of the service, used by the customer; by entering service ID we will get the description of the service, we can also print that record. Computer Project 7010
By Aizaz Khan
129
Hyatt Hotel Reservation System Copyrights@ Main Menu
This is the design view of the main menu ,there are three buttons a shown above, By clicking the enter data button ,data entry menu will be displayed, by clicking on the search data , data searching menu will be displayed/open, by clicking on the preview reports button, report preview menu will be displayed and we can also this menu.
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Hyatt Hotel Reservation System Copyrights@ Entry Menu
This is the design view of the entry menu there are different forms, by clicking the button the form will be opened and we can also close this menu. Search menu
This is the deign view of the search data menu, by clicking the forms button , that form would be opened and we can close this menu also by clicking the close button.
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Hyatt Hotel Reservation System Copyrights@
Room Preview menu
This is the design view pf the report preview form by clicking on any of the reports, report preview would be displayed on the screen, we can close this menu by clicking the close button Reports Bill Report
This is the design view of the bill report, in this certain records have been showed, by this we can preview our records
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Bill Report2
This is the design view of the bill report, there are different fields shown here by which we can preview the details of the bill. Bill Report1
This is the deign view of the bill report 1, by which we can see all the details of the customer regarding their bill.
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Hyatt Hotel Reservation System Copyrights@
Customer Report
This is the design view of customer report by which we can preview all the details of the customer. Customer Report1
This is the deign view of the customer report1 by entering the specific customer ID We will get all the details of the customer. Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@
Room Report
This is the design view of the room report by which we can preview the details of the room concerning specific customer. Room Report1
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Hyatt Hotel Reservation System Copyrights@
Service Detail report
This is the deign view of the service detail report, by this we can preview the details of the services which the customer has used. Service Report Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@
This is the design view of the service report, by this we can preview the description and details of the service which the customer has used.
Service Report1
This is the design view of the service report1 by this we can preview the details of the services, we will be able to see Customer and service ID ,amount and date of service etc. Computer Project 7010
By Aizaz Khan
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Hyatt Hotel Reservation System Copyrights@ Service Report2
This is the deign view of Service report 2, by this we can preview the details of the services, we can preview the customer ID and Service ID etc.
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By Aizaz Khan
138
Hyatt Hotel Reservation System Copyrights@ Relationship
This is the view/screen shot of relationship, there are two primary keys, customer ID and Room ID. All tables are interlinked because of linkage between them.
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Hyatt Hotel Reservation System Copyrights@
Evaluation of System MINIMISE DATA DUPLICATE: The files in the system data not duplicate data. Data duplication is the main cause for difficulties in searching data so this objective has been achieved and now data duplication is not being done because of the software. AVAIBILITY OF THE DATA: The top management of the organization are able to have a ‘birds eye view’ of the data in making decisions. Data is now available at every time, by this the organisation will get profit and they are now able to do their work faster because of the availability of that data. UP TO DATE: The data available are up-to-date and in future it should be updated on regularly bases. HIGH STORAGE CAPACITY: Large amounts of data can be handled without harming any sensitive data’s. DATA INTEGRITY: For the information to be accurate the data should be correct. And it has been done by different validation check and other methods. SPECIFIC: Now we use online forms to easily view, add, and update records of customers Now we Use validation rules, input masks and format checks to ensure integrity of data and minimize data input error Computer Project 7010
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Hyatt Hotel Reservation System Copyrights@
Now we use combo box to enable the to select one of the options from the list instead of typing text. Bound combo box can be used to store the selected value into the field
SECURITY THIS SYSTEM IS MUCH MORE SECURE, THE DATA IS KEPT IN FILES ANDCAN BE SECURED BY A SIMPLE .IN THIS SYSTEM FIRE WALLS AND LOCKS CAN BE INSERTED TO PREVENT INVASION OF PRIVACY.AND DATA IS SECURED. BACKUP’S THE FILES THAT ARE STORED CAN BE SAVED IN DIFFERENT PLACES THIS WOULD BE VERY BENEFICIAL FOR THE BUSINESS BECAUSE IF ACCIDENTALLY THE DATA IN ERASED THE FIRM WOULD NOT HAVE MUCH LOSS AND DATA CAN EASILY BE RECOVERED And also know the backup can be taken easily on monthly or weekly bases by which the data could not be lost. EFFICENCY Now this system is very efficient, it works at high speed and handles files very easily. The result is always correct provided that the information is correct.
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Time Consuming Now a lot of time is not consumed and the work can be done very much faster, six hours work can be done in 1 hour and it will also be more efficient.
Computer Project 7010
By Aizaz Khan
142
Hyatt Hotel Reservation System Copyrights@
Future extension ◊
In the future we can extend this project; we can launch online hotel reservation system by which the hotel will gain profit for the organisation and it will be used world widely, more people will use it and the customers would find it easy to book the rooms in the hotel and also in future the staff could also use the website to work on it every where, In future they could make their website so that the staff can work on it.
◊
In future we can also extend the software, we can use C++ because it is more advanced and it will work more efficiently and fastly.Operations would be perform more accurately and it will work more efficiently. In future we can also make more advancements and changes so that the software could become more reliable and efficient.
Computer Project 7010
By Aizaz Khan
143
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