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TIME
DAY ONE MODULE
From 9.00AM 9.15AM
To 9.15 AM 10.00AM
10.00AM 10.30AM 10.45AM
10.30AM 10.45AM 1.00PM
1.00PM 2.00PM 2.15PM
2.00PM 2.15PM 3.30PM
3.30PM 3.45PM
3.45PM 5.00PM
Introduction With The Team Role Of A Steward in F&B Service Guest Expectations Property Induction Introduction of wrapster food etc. Tea Break Vision of Wrapster foods Promoters introduction Lunch Energizer Activity Identify Hotel Equipment Hollow Ware, China ware, Glassware, Flatware Tea Break Food Menu with full explanation Chef need to be there
Equipment Required:-4 Continental Trays,2Pc.of each Of all the Glassware, Flatware, Chinaware, Hollowware
DEMO Practice
TIME From 9.00AM 9.15AM
10.30AM 10.45AM
DAY TWO MODULE To 9.15 AM 10.30AM
10.45AM 1.00PM
1.00PM 2.00PM 2.15PM
2.00PM 2.15PM 3.30PM
3.30PM 3.45PM
3.45PM 5.00PM
Re-cap Layout A Table Table mats Napkin Folding Tea Break Style of a Cover Layout of Full Cover Water Service Lunch Energizer Activity Drink Service Water Service Tea Break Station Set up Back Area Set up Different Napkin Folds
Demo Demo/Practice
Demo Demo/Practice
Practice
Creating Check List DEMO/ Practice
Equipment required Table with Four Covers Cutlery, 4 table mats,20 Napkins
TIME DAY THREE MODULE From To 9.00AM 9.15 AM Re-cap 9.15AM 10.00AM Taking Reservation For the Restaurant Telephone handling Meal Period Floor Planning 10.30AM 10.45AM Tea Break 10.45AM 1.00PM Receiving, Greeting, Seating How to react when you see the guest Opening napkin/Introducing himself 1.00PM 2.00PM Lunch 2.00PM 2.15PM Energizer Activity 2.15PM 4.00PM Evaluation Test 4.00PM 5.00PM Menu with explanation Equipment Required Four Cover Laid Out Table Food Service gear
Role Play Role Play
Role Play Role Play Role Play
Practice
TIME From To 9.00AM 9.15 AM 9.15AM 10.30AM
10.30AM 10.45AM 10.45AM 1.00PM
1.00PM 2.00PM 2.15PM
2.00PM 2.15PM 3.30PM
3.30PM 3.45PM
3.45PM 5.00PM
DAY FOUR MODULE Re-cap Buffet lay out Explaining Buffet to the guest Buffet Rate Tea Break Presenting menu to the guest Service of water Tray Carrying Lunch Energizer Activity How to take food order/KOT writing Food order Food order Tea Break Silver Service Platter To Plate Service Platter To Plate Service Equipment required KOT Pads Layout Table With Four Covers, 12 Dinner Plate, Bar trays
Creating check List &Role play
Role play Role play Practice
Demo Practice Role Play Demo Practice Role Play
TIME
DAY FIVE MODULE
From 9.00AM 9.15AM
To 9.15 AM Re-cap 10.00AM Silver service Checking about the food, from guest 10.30AM 10.45AM Tea Break 10.45AM 1.00PM 2.00PM 2,15PM
1.00PM 2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Clearance (Two plate) Lunch Energizer Activity Clearance Leaving clearance on a bussing tray Tea Break Time Management Quiz on preious topics Equipment required: Table layout with four cover, Food with gravy and dry, rice, roti, Service gear
Role play Role play
Demo/Practice
Role play Role play Practice Game
TIME
DAY SIX MODULE
From 9.00AM 9.15AM
To 9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Team management Role of a superviser as team player Tea Break Benefits of working as a team Team cordination Lunch Energizer Activity Shift management Floor Managment Tea Break Job responsibilitie Discuss about sop's Equipment required: Baloons, Pins or Tooth picks
Game Game
Practice Game
DAY SEVEN PLAN From 9.00AM 9.15AM
To 9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Brand Image Image projection Tea Break Image projection Lunch Energizer Activity Grooming of a service personnel Professional look/Hygiene Tea Break Body language Non-Verbal communication
Role play Role play
Role play
Demo Role play
DAY EIGHT PLAN FROM 9.00AM 9.15AM
TO 9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Listening Barriers Positive listening Tea Break How to stand in a restaurant How to walk with a guest Lunch Energizer Activity Communication Tea Break Communication Effective communication
Role play Role play Role play
Role play
Role play Role play Game
DAY NINE 9.00AM 9.15AM
9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Phraseology Phrases/One Liners Tea Break Menu knowledge Menu explaination one liners Lunch Energizer Activity Menu one liners Tea Break Who is our guest Internal customers Up-selling/Suggestive selling
Role play Role play Role play
Practice
Role play Role play
DAY TEN FROM 9.00AM 9.15AM
TO 9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Complaint Handling Handling difficult Situations Role play Tea Break Beverage Menu Demo Beverage Menu/Cocktails/Mock tails Discussion Lunch Energizer Activity Classification Of Beverage Discussion Alcoholic and Non-Alcoholic Tea Break Non-Alcoholic Beverages Discussion Refreshing/nourishing/stimulating Discussion S/Drinks, A/Waters//Milk Shakes, Lassi,Smoothies Beverage Menu/Cocktails/Mock tails Beverage order taking Practice/Role play
e/Role play
TIME From
To DAY ELEVEN PLAN
9.00AM 9.15AM
9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Production of beer Drought Beer Tea Break Spirits Production Whiskey, gin, rum, vodka, Lunch Energizer Activity Campari/Tequila Food menu one liner
Practice Role play
Tea Break Evaluation test For soft skills Clear doubts for food service/Food Menu Quize
Equipment required Hot Water Cattle, 20 Tea Cups & Saucers Sugar, And Different Kind of Tea Leaves/ sachet
TIME DAY TWELVE PLAN From To 9.00AM 9.15 AM Re-cap 9.15AM 10.30AM Clearance Two plate Clearance Three plate Clearance 10.30AM 10.45AM Tea Break 10.45AM 12.00PM Continue Clearance Carrying A Clearance Tray 12.00PM 1.00PM Mix Drinks Mock tails 1.00PM 2.00PM Lunch 2.00PM 2.15PM Energizer Activity 2.15PM 5.00PM Evaluation Test Quiz on Beverages/Cocktails
Demo/Practice
Practice Practice Demo
Equipment Required 12 Dinner plate, Layed out Table With Four Covers
DAY THIRTEEN PLAN From 9.00AM 9.15AM
To 9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Service Sequence Evaluation With Role Play Tea Break Evaluation Continue With Role Play Lunch Break Energizer Activity Classification Of Wine Table Wine Opening a Wine Bottle Service of wine Tea Break Sparkling Wine Opening a Wine Bottle Service of Sparkling wine After Dinner Drinks Liquour,Brandy,Build Cocktail
Practical
Practice
Demo Demo Demo
Equipment requird Table Wine Bottle,Sparkling Wine Bottle Table With Four Covers,Water pitcher,Menu
TIME From 9.00AM 9.15AM
DAY FOURTEEN PLAN To 9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Other Services During Meal Water pouring as per Requirement Service of Breads Service of Hot/Cold Towel Tea Break Onion/ mint sauce on the table Fresh lime soda Making Iced tea Irish Coffee Lunch Break Energizer Activity Order transfer to the kitchen/Cashier Food Order pick up from kitchen Tea Break Food tasting
Equipment required
Demo Demo Demo Demo Demo
Demo Demo
DAY ONE MODULE
From 9.00AM 9.15AM
To 9.15 AM 10.00AM
10.00AM 10.30AM 10.45AM
10.30AM 10.45AM 1.00PM
1.00PM 2.00PM 2.15PM
2.00PM 2.15PM 3.30PM
3.30PM 3.45PM
3.45PM 5.00PM
Introduction With The Team Role Of A Steward in F&B Service Guest Expectations Property Induction Introduction of wrapster food etc. Tea Break Vision of Wrapster foods Promoters introduction Lunch Energizer Activity Identify Hotel Equipment Hollow Ware, China ware, Glassware, Flatware Tea Break Food Menu with full explanation Chef need to be there
Equipment Required:-4 Continental Trays,2Pc.of each Of all the Glassware, Flatware, Chinaware, Hollowware
DEMO Practice
TIME From 9.00AM 9.15AM
10.30AM 10.45AM
DAY TWO MODULE To 9.15 AM 10.30AM
10.45AM 1.00PM
1.00PM 2.00PM 2.15PM
2.00PM 2.15PM 3.30PM
3.30PM 3.45PM
3.45PM 5.00PM
Re-cap Layout A Table Table mats Napkin Folding Tea Break Style of a Cover Layout of Full Cover Water Service Lunch Energizer Activity Drink Service Water Service Tea Break Station Set up Back Area Set up Different Napkin Folds
Demo Demo/Practice
Demo Demo/Practice
Practice
Creating Check List DEMO/ Practice
Equipment required Table with Four Covers Cutlery, 4 table mats,20 Napkins
TIME DAY THREE MODULE From To 9.00AM 9.15 AM Re-cap 9.15AM 10.00AM Taking Reservation For the Restaurant Telephone handling Meal Period Floor Planning 10.30AM 10.45AM Tea Break 10.45AM 1.00PM Receiving, Greeting, Seating How to react when you see the guest Opening napkin/Introducing himself 1.00PM 2.00PM Lunch 2.00PM 2.15PM Energizer Activity 2.15PM 4.00PM Evaluation Test 4.00PM 5.00PM Menu with explanation Equipment Required Four Cover Laid Out Table Food Service gear
Role Play Role Play
Role Play Role Play Role Play
Practice
TIME From To 9.00AM 9.15 AM 9.15AM 10.30AM
10.30AM 10.45AM 10.45AM 1.00PM
1.00PM 2.00PM 2.15PM
2.00PM 2.15PM 3.30PM
3.30PM 3.45PM
3.45PM 5.00PM
DAY FOUR MODULE Re-cap Buffet lay out Explaining Buffet to the guest Buffet Rate Tea Break Presenting menu to the guest Service of water Tray Carrying Lunch Energizer Activity How to take food order/KOT writing Food order Food order Tea Break Silver Service Platter To Plate Service Platter To Plate Service Equipment required KOT Pads Layout Table With Four Covers, 12 Dinner Plate, Bar trays
Creating check List &Role play
Role play Role play Practice
Demo Practice Role Play Demo Practice Role Play
TIME
DAY FIVE MODULE
From 9.00AM 9.15AM
To 9.15 AM Re-cap 10.00AM Silver service Checking about the food, from guest 10.30AM 10.45AM Tea Break 10.45AM 1.00PM 2.00PM 2,15PM
1.00PM 2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Clearance (Two plate) Lunch Energizer Activity Clearance Leaving clearance on a bussing tray Tea Break Time Management Quiz on preious topics Equipment required: Table layout with four cover, Food with gravy and dry, rice, roti, Service gear
Role play Role play
Demo/Practice
Role play Role play Practice Game
TIME
DAY SIX MODULE
From 9.00AM 9.15AM
To 9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Team management Role of a superviser as team player Tea Break Benefits of working as a team Team cordination Lunch Energizer Activity Shift management Floor Managment Tea Break Job responsibilitie Discuss about sop's Equipment required: Baloons, Pins or Tooth picks
Game Game
Practice Game
DAY SEVEN PLAN From 9.00AM 9.15AM
To 9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Brand Image Image projection Tea Break Image projection Lunch Energizer Activity Grooming of a service personnel Professional look/Hygiene Tea Break Body language Non-Verbal communication
Role play Role play
Role play
Demo Role play
DAY EIGHT PLAN FROM 9.00AM 9.15AM
TO 9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Listening Barriers Positive listening Tea Break How to stand in a restaurant How to walk with a guest Lunch Energizer Activity Communication Tea Break Communication Effective communication
Role play Role play Role play
Role play
Role play Role play Game
DAY NINE 9.00AM 9.15AM
9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Phraseology Phrases/One Liners Tea Break Menu knowledge Menu explaination one liners Lunch Energizer Activity Menu one liners Tea Break Who is our guest Internal customers Up-selling/Suggestive selling
Role play Role play Role play
Practice
Role play Role play
DAY TEN FROM 9.00AM 9.15AM
TO 9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Complaint Handling Handling difficult Situations Role play Tea Break Beverage Menu Demo Beverage Menu/Cocktails/Mock tails Discussion Lunch Energizer Activity Classification Of Beverage Discussion Alcoholic and Non-Alcoholic Tea Break Non-Alcoholic Beverages Discussion Refreshing/nourishing/stimulating Discussion S/Drinks, A/Waters//Milk Shakes, Lassi,Smoothies Beverage Menu/Cocktails/Mock tails Beverage order taking Practice/Role play
e/Role play
TIME From
To DAY ELEVEN PLAN
9.00AM 9.15AM
9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Production of beer Drought Beer Tea Break Spirits Production Whiskey, gin, rum, vodka, Lunch Energizer Activity Campari/Tequila Food menu one liner
Practice Role play
Tea Break Evaluation test For soft skills Clear doubts for food service/Food Menu Quize
Equipment required Hot Water Cattle, 20 Tea Cups & Saucers Sugar, And Different Kind of Tea Leaves/ sachet
TIME DAY TWELVE PLAN From To 9.00AM 9.15 AM Re-cap 9.15AM 10.30AM Clearance Two plate Clearance Three plate Clearance 10.30AM 10.45AM Tea Break 10.45AM 12.00PM Continue Clearance Carrying A Clearance Tray 12.00PM 1.00PM Mix Drinks Mock tails 1.00PM 2.00PM Lunch 2.00PM 2.15PM Energizer Activity 2.15PM 5.00PM Evaluation Test Quiz on Beverages/Cocktails
Demo/Practice
Practice Practice Demo
Equipment Required 12 Dinner plate, Layed out Table With Four Covers
DAY THIRTEEN PLAN From 9.00AM 9.15AM
To 9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Service Sequence Evaluation With Role Play Tea Break Evaluation Continue With Role Play Lunch Break Energizer Activity Classification Of Wine Table Wine Opening a Wine Bottle Service of wine Tea Break Sparkling Wine Opening a Wine Bottle Service of Sparkling wine After Dinner Drinks Liquour,Brandy,Build Cocktail
Practical
Practice
Demo Demo Demo
Equipment requird Table Wine Bottle,Sparkling Wine Bottle Table With Four Covers,Water pitcher,Menu
TIME From 9.00AM 9.15AM
DAY FOURTEEN PLAN To 9.15 AM 10.00AM
10.30AM 10.45AM
10.45AM 1.00PM
1.00PM 2.00PM 2,15PM
2.00PM 2.15PM 3.30PM
3,30PM 3.45PM
3.45PM 5.00PM
Re-cap Other Services During Meal Water pouring as per Requirement Service of Breads Service of Hot/Cold Towel Tea Break Onion/ mint sauce on the table Fresh lime soda Making Iced tea Irish Coffee Lunch Break Energizer Activity Order transfer to the kitchen/Cashier Food Order pick up from kitchen Tea Break Food tasting
Equipment required
Demo Demo Demo Demo Demo
Demo Demo
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