Ebt Retailer Poserrormessagelist Post i103x
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POS Terminal Error Codes POS SCREEN AND/OR RECEIPT ERROR MESSAGE
REASON
POS ERROR CODE #
RESOLUTION
Amount Exceeds Auth
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, ing that A3 transaction, the dollar amount all entries are correct. If the problem persists, call the entered is larger then the dollar XEROX EBT Retailer Help Desk with the error code. amount from the original voice authorization.
Call Client Help Desk
This transaction did not complete processing and has been canceled
Give the customer the receipt with the error code and 41 instruct the customer to call the Customer Service number located on the back of their EBT card.
Call Client Help Desk
This transaction did not complete processing and has been canceled
Give the customer the receipt with the error code and 42 instruct the customer to call the Customer Service number located on the back of their EBT card.
Call Client Help Desk
This transaction did not complete processing and has been canceled
Give the customer the receipt with the error code and 43 instruct the customer to call the Customer Service number located on the back of their EBT card.
Call Retail Help Desk
The terminal’s status in the Host system no longer matches the status at the local terminal.
Call XEROX EBT Retailer Help Desk with the error code.
Call Retail Help Desk
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, ing that A4 transaction, the cardholder all entries are correct. If the problem persists, call the number entered does not match XEROX EBT Retailer Help Desk with the error code. the cardholder number from the original voice authorization.
Call Retail Help Desk
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, ing that A5 transaction, the FNS number all entries are correct. If the problem persists, call the entered does not match the FNS XEROX EBT Retailer Help Desk with the error code. number from the original voice authorization.
Call Retail Help Desk
The Host system is unable to Call the XEROX EBT Retailer Help Desk process this transaction because the retailer’s endorsement type is not set up to accept “restaurant access” Food Stamp transactions.
Card Not Found
An incorrect card number was entered. This transaction did not complete processing and was canceled.
Give the customer the receipt with the error code and 56 instruct the customer to call the Customer Service number located on the back of their EBT card.
Format ErrorRetry
This transaction did not complete processing and has been canceled.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
E5
03
30
--or— Format Err NNN-Retry Host Unreachable
XEROX | 2013
The POS terminal or Server Call the XEROX EBT Retailer Help Desk with the terminal was unable to establish a error code. connection to the host system through the current network. 1
CB
POS Terminal Error Codes Insufficient Funds
The amount of this transaction exceeds the dollar balance in the customer's .
Re-enter the transaction for an amount that is equal to or less then the dollar amount that is shown on the customer receipt.
51
Invalid Amount
An incorrect dollar amount was entered. The transaction did not complete processing and has been canceled.
The terminal will not accept dollar amounts exceeding 999.99 or more then five digits as the dollar amount. Re-enter the transaction with the correct dollar amount.
13
Invalid Authorization
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, ing that A2 transaction, the Voucher all entries are correct. If the problem persists, call the Authorization number entered XEROX EBT Retailer Help Desk with the error code. does not match the Voucher Authorization number from the original voice authorization
Invalid Card Number
This transaction did not complete processing and has been canceled.
Re-enter the transaction. If the problem persists, give the customer the receipt with error code and instruct the customer to call the Customer Service number located on the back of their EBT card.
14
Invalid Card Type The card used for this transaction is not a valid EBT card.
Inform the customer that their card will not process a transaction through the EBT system.
31
Invalid FNS Status
The system is unable to process transactions using the current USDA FNS Food Stamp license number.
Call the XEROX EBT Retailer Help Desk.
03
Invalid PIN-Retry
The customer entered an invalid PIN number.
Instruct the customer to re-enter their PIN number. Inform the customer that they are allowed only four attempts at entering their PIN. After the fourth attempt their will be inaccessible until the next day.
55
Invalid Terminal ID/Pwd
The activation process for this terminal has not been completed.
Call XEROX EBT Retailer Help Desk with the error code.
E0
Invalid Transaction
The system is unable to process this transaction.
Call the XEROX EBT Retailer Help Desk.
06
Invalid The system is unable to process Transaction Type this transaction.
Call the XEROX EBT Retailer Help Desk.
12
Invalid ID/Pwd
A (clerk or supervisor) has attempted to log-on to this terminal using an invalid ID or .
Confirm that the ID and is valid and E1 has been set up on the terminal by the supervisor. If the ID has not been set up, follow the “Add Clerk” procedure to add a new ID and on the terminal. Re-attempt to Log On the terminal.
Invalid Voucher ID
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, ing that A1 transaction, the Voucher ID all entries are correct. If the problem persists, call the number entered does not match XEROX EBT Retailer Help Desk with the error code. the Voucher ID number from the original voice authorization.
XEROX | 2013
2
POS Terminal Error Codes Key Sync ErrorRetry
This transaction did not complete processing and has been canceled.
Re-enter the transaction. If the same Error Code is displayed, perform a “Log Off “and “Log On” procedure on the terminal and then re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
76
Lost Comm With Host
A communication error has occurred with the transfer of information between the store's equipment and the Host system resulting in a canceled transaction.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C1
No Answer From Dial
The terminal dialed the host phone number, but there was no answer from the host when it dialed.
Call the XEROX EBT Retailer Help Desk with the error code.
CB
No Dial Tone
The terminal has not detected a phone line connection or dial tone from a telephone line which needs to be connected to the terminal. .
Check and secure all telephone line connections to CC the terminal and wall jack. Also, make sure the telephone line is not currently in use when attempting the transaction. If the terminal is shared with a telephone, hang up the voice call before attempting the transaction again. You should also check the telephone line by connecting a working telephone to the same wall jack and listening for a dial tone. If there is no dial tone, call your telephone company to have them check the wall jack and phone line. If there is a dial tone, re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
No ENQ From Host
A communications error has occurred with the transfer of information between the store's equipment and the Host system resulting in a canceled transaction.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C2
No Modem Response
The terminal has detected that the Re-enter the transaction. If the problem persists, call modem is failing to respond to the XEROX EBT Retailer Help Desk. commands from the terminal.
C8
No Network Available
The LAN cable is not connected to the POS terminal or a local LAN is not detected by the POS terminal.
Check and secure all connections between the POS terminal, Server terminal, router, and any hubs that may be connected to the LAN network. Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C9
No Phone Line Available
The terminal has not detected a phone line connection or dial tone from a telephone line which needs to be connected to the terminal. .
Check and secure all telephone line connections to the terminal and wall jack. You should also check the telephone line by connecting a working telephone to the same wall jack and listening for a dial tone. If there is no dial tone, call your telephone company to have them check the wall jack and the phone line. If there is a dial tone, re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C9
- or – Lost Conn With Host
XEROX | 2013
3
POS Terminal Error Codes No Response From Host
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C3
Operator Aborted The terminal operator/clerk canceled the transaction before it was transmitted.
Re-enter the transaction if desired.
F2
Out Of Memory
The terminal's memory has been depleted due to the accumulation of stored Retailer Copies of transactions.
Follow the "Print and Reset Receipt Copies" procedure found in this Manual to clear the terminal's memory.
F7
Packet RX Error
A communication error has occurred with the transfer of information between the store's equipment and the Host system resulting in a canceled transaction.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C5
A communication error has occurred with the transfer of information between the store's equipment and the Host system resulting in a canceled transaction.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C4
Phone Line In Use
The terminal has detected that there is another communication device (telephone, fax machine) currently being used on the same phone line as the terminal.
Re-enter the transaction after the other communication devise has completed its call or has been turned off.
CD
PIN Not Selected
A PIN number has not been assigned to this customer's EBT card.
Give the customer the error receipt and instruct the customer to call the Customer Service number located on the back of their EBT card to select a PIN number.
S5
PIN Tries Exceeded
The customer has entered their PIN number incorrectly four times resulting in a canceled transaction. Their is now inaccessible until the next day.
The PIN is re-set a 12:01 AM on the day following the 75 last invalid PIN prompt. Give the customer the error receipt. If the cardholder does not their PIN, he/she should all the Customer Service number on the back of their EBT card.
Re-Enter Transaction
This transaction did not complete processing and has been canceled.
Re-enter the transaction.
Return Exceeds Limit
The dollar amount entered on this Return transaction exceeds a return limit established for the customer's benefit authorization.
Give the customer the receipt with the error code and 61 instruct the customer to call the Customer Service number located on the back of their EBT card.
System ErrorRetry
This transaction did not complete processing and has been canceled due to a Host System error.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
- or Packet Recv Error Packet TX Error - or Packet Send Error
XEROX | 2013
A communication error has occurred with the transfer of information between the store's equipment and the Host system resulting in a canceled transaction.
19
4
96
POS Terminal Error Codes Terminal Not Logged On
A clerk or supervisor ID has not been logged into this terminal, or the terminal is out of synch with the Log On state on the Host system.
If the terminal screen reads “Swipe Card To Begin”, E3 complete the Log Off procedure. Re-attempt the Log On procedure using a valid clerk or supervisor ID and . If the terminal screen reads “Terminal Logged Out”, Re-attempt the Log On procedure using a valid clerk or supervisor ID
Unexpected Host EOT
A communication error has occurred with the transfer of information between the store's equipment and the Host system resulting in a canceled transaction.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
Voucher Already Cleared
When performing a Voucher Clear This voucher has already been cleared and transaction, the system processed. determined that the voucher authorization number entered has already been cleared and processed.
A6
Voucher Expired
An attempt was made to complete All manual vouchers must be cleared through the a Voucher Clear transaction on an POS equipment within 10 days of phone expired manual voucher. authorization.
80
XEROX | 2013
5
C6
REASON
POS ERROR CODE #
RESOLUTION
Amount Exceeds Auth
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, ing that A3 transaction, the dollar amount all entries are correct. If the problem persists, call the entered is larger then the dollar XEROX EBT Retailer Help Desk with the error code. amount from the original voice authorization.
Call Client Help Desk
This transaction did not complete processing and has been canceled
Give the customer the receipt with the error code and 41 instruct the customer to call the Customer Service number located on the back of their EBT card.
Call Client Help Desk
This transaction did not complete processing and has been canceled
Give the customer the receipt with the error code and 42 instruct the customer to call the Customer Service number located on the back of their EBT card.
Call Client Help Desk
This transaction did not complete processing and has been canceled
Give the customer the receipt with the error code and 43 instruct the customer to call the Customer Service number located on the back of their EBT card.
Call Retail Help Desk
The terminal’s status in the Host system no longer matches the status at the local terminal.
Call XEROX EBT Retailer Help Desk with the error code.
Call Retail Help Desk
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, ing that A4 transaction, the cardholder all entries are correct. If the problem persists, call the number entered does not match XEROX EBT Retailer Help Desk with the error code. the cardholder number from the original voice authorization.
Call Retail Help Desk
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, ing that A5 transaction, the FNS number all entries are correct. If the problem persists, call the entered does not match the FNS XEROX EBT Retailer Help Desk with the error code. number from the original voice authorization.
Call Retail Help Desk
The Host system is unable to Call the XEROX EBT Retailer Help Desk process this transaction because the retailer’s endorsement type is not set up to accept “restaurant access” Food Stamp transactions.
Card Not Found
An incorrect card number was entered. This transaction did not complete processing and was canceled.
Give the customer the receipt with the error code and 56 instruct the customer to call the Customer Service number located on the back of their EBT card.
Format ErrorRetry
This transaction did not complete processing and has been canceled.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
E5
03
30
--or— Format Err NNN-Retry Host Unreachable
XEROX | 2013
The POS terminal or Server Call the XEROX EBT Retailer Help Desk with the terminal was unable to establish a error code. connection to the host system through the current network. 1
CB
POS Terminal Error Codes Insufficient Funds
The amount of this transaction exceeds the dollar balance in the customer's .
Re-enter the transaction for an amount that is equal to or less then the dollar amount that is shown on the customer receipt.
51
Invalid Amount
An incorrect dollar amount was entered. The transaction did not complete processing and has been canceled.
The terminal will not accept dollar amounts exceeding 999.99 or more then five digits as the dollar amount. Re-enter the transaction with the correct dollar amount.
13
Invalid Authorization
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, ing that A2 transaction, the Voucher all entries are correct. If the problem persists, call the Authorization number entered XEROX EBT Retailer Help Desk with the error code. does not match the Voucher Authorization number from the original voice authorization
Invalid Card Number
This transaction did not complete processing and has been canceled.
Re-enter the transaction. If the problem persists, give the customer the receipt with error code and instruct the customer to call the Customer Service number located on the back of their EBT card.
14
Invalid Card Type The card used for this transaction is not a valid EBT card.
Inform the customer that their card will not process a transaction through the EBT system.
31
Invalid FNS Status
The system is unable to process transactions using the current USDA FNS Food Stamp license number.
Call the XEROX EBT Retailer Help Desk.
03
Invalid PIN-Retry
The customer entered an invalid PIN number.
Instruct the customer to re-enter their PIN number. Inform the customer that they are allowed only four attempts at entering their PIN. After the fourth attempt their will be inaccessible until the next day.
55
Invalid Terminal ID/Pwd
The activation process for this terminal has not been completed.
Call XEROX EBT Retailer Help Desk with the error code.
E0
Invalid Transaction
The system is unable to process this transaction.
Call the XEROX EBT Retailer Help Desk.
06
Invalid The system is unable to process Transaction Type this transaction.
Call the XEROX EBT Retailer Help Desk.
12
Invalid ID/Pwd
A (clerk or supervisor) has attempted to log-on to this terminal using an invalid ID or .
Confirm that the ID and is valid and E1 has been set up on the terminal by the supervisor. If the ID has not been set up, follow the “Add Clerk” procedure to add a new ID and on the terminal. Re-attempt to Log On the terminal.
Invalid Voucher ID
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, ing that A1 transaction, the Voucher ID all entries are correct. If the problem persists, call the number entered does not match XEROX EBT Retailer Help Desk with the error code. the Voucher ID number from the original voice authorization.
XEROX | 2013
2
POS Terminal Error Codes Key Sync ErrorRetry
This transaction did not complete processing and has been canceled.
Re-enter the transaction. If the same Error Code is displayed, perform a “Log Off “and “Log On” procedure on the terminal and then re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
76
Lost Comm With Host
A communication error has occurred with the transfer of information between the store's equipment and the Host system resulting in a canceled transaction.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C1
No Answer From Dial
The terminal dialed the host phone number, but there was no answer from the host when it dialed.
Call the XEROX EBT Retailer Help Desk with the error code.
CB
No Dial Tone
The terminal has not detected a phone line connection or dial tone from a telephone line which needs to be connected to the terminal. .
Check and secure all telephone line connections to CC the terminal and wall jack. Also, make sure the telephone line is not currently in use when attempting the transaction. If the terminal is shared with a telephone, hang up the voice call before attempting the transaction again. You should also check the telephone line by connecting a working telephone to the same wall jack and listening for a dial tone. If there is no dial tone, call your telephone company to have them check the wall jack and phone line. If there is a dial tone, re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
No ENQ From Host
A communications error has occurred with the transfer of information between the store's equipment and the Host system resulting in a canceled transaction.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C2
No Modem Response
The terminal has detected that the Re-enter the transaction. If the problem persists, call modem is failing to respond to the XEROX EBT Retailer Help Desk. commands from the terminal.
C8
No Network Available
The LAN cable is not connected to the POS terminal or a local LAN is not detected by the POS terminal.
Check and secure all connections between the POS terminal, Server terminal, router, and any hubs that may be connected to the LAN network. Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C9
No Phone Line Available
The terminal has not detected a phone line connection or dial tone from a telephone line which needs to be connected to the terminal. .
Check and secure all telephone line connections to the terminal and wall jack. You should also check the telephone line by connecting a working telephone to the same wall jack and listening for a dial tone. If there is no dial tone, call your telephone company to have them check the wall jack and the phone line. If there is a dial tone, re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C9
- or – Lost Conn With Host
XEROX | 2013
3
POS Terminal Error Codes No Response From Host
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C3
Operator Aborted The terminal operator/clerk canceled the transaction before it was transmitted.
Re-enter the transaction if desired.
F2
Out Of Memory
The terminal's memory has been depleted due to the accumulation of stored Retailer Copies of transactions.
Follow the "Print and Reset Receipt Copies" procedure found in this Manual to clear the terminal's memory.
F7
Packet RX Error
A communication error has occurred with the transfer of information between the store's equipment and the Host system resulting in a canceled transaction.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C5
A communication error has occurred with the transfer of information between the store's equipment and the Host system resulting in a canceled transaction.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
C4
Phone Line In Use
The terminal has detected that there is another communication device (telephone, fax machine) currently being used on the same phone line as the terminal.
Re-enter the transaction after the other communication devise has completed its call or has been turned off.
CD
PIN Not Selected
A PIN number has not been assigned to this customer's EBT card.
Give the customer the error receipt and instruct the customer to call the Customer Service number located on the back of their EBT card to select a PIN number.
S5
PIN Tries Exceeded
The customer has entered their PIN number incorrectly four times resulting in a canceled transaction. Their is now inaccessible until the next day.
The PIN is re-set a 12:01 AM on the day following the 75 last invalid PIN prompt. Give the customer the error receipt. If the cardholder does not their PIN, he/she should all the Customer Service number on the back of their EBT card.
Re-Enter Transaction
This transaction did not complete processing and has been canceled.
Re-enter the transaction.
Return Exceeds Limit
The dollar amount entered on this Return transaction exceeds a return limit established for the customer's benefit authorization.
Give the customer the receipt with the error code and 61 instruct the customer to call the Customer Service number located on the back of their EBT card.
System ErrorRetry
This transaction did not complete processing and has been canceled due to a Host System error.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
- or Packet Recv Error Packet TX Error - or Packet Send Error
XEROX | 2013
A communication error has occurred with the transfer of information between the store's equipment and the Host system resulting in a canceled transaction.
19
4
96
POS Terminal Error Codes Terminal Not Logged On
A clerk or supervisor ID has not been logged into this terminal, or the terminal is out of synch with the Log On state on the Host system.
If the terminal screen reads “Swipe Card To Begin”, E3 complete the Log Off procedure. Re-attempt the Log On procedure using a valid clerk or supervisor ID and . If the terminal screen reads “Terminal Logged Out”, Re-attempt the Log On procedure using a valid clerk or supervisor ID
Unexpected Host EOT
A communication error has occurred with the transfer of information between the store's equipment and the Host system resulting in a canceled transaction.
Re-enter the transaction. If the problem persists, call the XEROX EBT Retailer Help Desk.
Voucher Already Cleared
When performing a Voucher Clear This voucher has already been cleared and transaction, the system processed. determined that the voucher authorization number entered has already been cleared and processed.
A6
Voucher Expired
An attempt was made to complete All manual vouchers must be cleared through the a Voucher Clear transaction on an POS equipment within 10 days of phone expired manual voucher. authorization.
80
XEROX | 2013
5
C6
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