Arnold Palmer Hospital 3o4o4h

Process Analysis at Arnold Palmer Hospital

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Group : Garces, Cindy Nicor, Rachelle Cabreros, Celeste Torres, Jackie Vaniegas, Vanessa

Flow of Discussion Company Background The Need for Process Analysis What Did APH Do? Process Analysis

Company Background: Arnold Palmer Hospital Operational since September 10, 1989 158-bed pediatrics hospital facility in Orlando, Florida

One of America’s best children’s hospitals One of the most trusted names in children’s healthcare nationwide Fosters a cheerful, comforting environment to minimize stress and generate smiles Aims to deliver 100% patient satisfaction

The Need for Process Analysis Documentation of numerous processes that occur recurringly At one point, operated on 130% capacity

What Did APH Do? Hire an external consultant (Diane Bowles) to chart processes On a full-time basis

Process Analysis Flowcharting: maps out the processes within the hospital Identify areas which needs improvement Speed up of processes Continuous Improvement Examining the processes, service level, quality cleanliness, facility layout

Process Identification

Information Gathering

Interview and Mapping

• What are the processes involved?

• Who are the process owners? • What are the risks and key process controls?

• What are the point of view of individuals in the process? • Design actual flow charts • Make the process run more efficiently

Analysis

Continuous Improvement