2020 Pricing Guide Absa 2a5l1z

Exceptional value. Every day. Retail Banking Products on sale Pricing Guide 2020

1

Contents Basic banking •

Transact

Daily banking •

•

Out of Bundle Fees – Gold Value Bundle, Banking, Student Silver, Prosperity, Gold Graduate and Islamic Value Bundle

•

Gold Value Bundle and Banking

Youth banking

10

15

MegaU

Student banking •

Student Silver

•

Gold Graduate

Seniors banking •

6

Flexi

Full-value banking

•

4

17

18

Prosperity

Islamic banking •

Islamic Youth

•

Islamic Savings

•

Islamic Current – Value Bundles

Savings and investments •

TruSave, Depositor Plus, Cash Invest Tracker, Club , Travel Club, Investment Club and Grocery Stokvel

•

Tax-free Savings

•

Money Market Fund

•

Call

•

Investor Plus, Notice Select, Future Plan, TargetSave and Islamic TargetSave

20

28

2

Contents Credit cards

35

• Student, Flexi Core (Transact), Gold and



Home loans



38

International banking



39

Other offerings

42

• Safe custody



• Mobile Banking Lite



Frequently asked questions

43



3

Basic banking Transact* Monthly fees Monthly istration fee

R4,90

Monthly subscription fees – Online, Mobile, Telephone Banking

No charge

Deposits Cheque deposit: Branch counter

R60,00

Cash deposit: Branch counter

R60,00 + R2,00/R100

Cash deposit: Absa ATM

R2,00 per R100

Cardless cash deposit: Cash acceptor

R2,00 per R100

Cash withdrawals Branch counter

R75,00 + R2,10/R100

Absa ATM

R6,00 per R1000

Point of sale (POS)

R1,00

Absa-ed ATM

R6,00 per R1000

Saswitch ATM/Post Office terminal

R11,50 + R2,00/R100

Overseas ATM/POS

R75,00

Purchases Prepaid Top Up for Airtime and Electricity • Absa ATM, POS, Online, Mobile, Telephone (IVR) • Absa-ed ATM • Saswitch ATM

R1,50 R6,00 R11,50

POS – local/overseas(1)

No charge

Lotto purchase via an Absa channel

R2,50

payments and funds transfers payments • Branch counter • Absa ATM • Online/Mobile • Telephone (IVR) • Telephone adviser-assisted Immediate interbank payments • Online, Mobile, Telephone (IVR) • Telephone adviser-assisted verification • Online • Branch Debit and stop orders • Internal debit orders • External debit orders • Stop orders Funds transfers • Absa ATM, Online, Mobile, Telephone (IVR) • Branch counter • Telephone adviser-assisted CashSend® • Absa ATM, Mobile, Online

R75,00 R3,50 R1,00 R10,00 R17,00 R65,00 R72,00 R6,50 R25,00 No charge R3,50 No charge No charge R75,00 R7,00 R6,00 per R1000

4

Basic banking Transact* Balance enquiries Branch counter

No charge

Absa ATM/Absa-ed ATM/POS

No charge

Saswitch ATM/Post Office terminal/Overseas ATM

R8,00

Online, Mobile, Telephone (IVR)

No charge

Telephone adviser-assisted

R7,00

Statement fees Absa ATM ministatement

R8,00

Absa CAT terminal full statement

R16,00

Branch counter full statement

R32,00

Mailed statement

R32,00

eStatement

No charge

(2)

Stamped statements • Online • Absa ATM Transaction history • Enquiry – Online, Mobile, Telephone (IVR)(3) • Enquiry – Telephone adviser-assisted(3)

R8,00 R16,00 No charge R32,00

Archived statements/Tax certificate – Online

R8,00 per statement

Copies of statements (per statement) • Less than 4 months old • 4 months or older

R32,00 R75,00

istration fees Bank cheque Stop payments • Branch, telephone adviser-assisted • Online Stop order establishment/amendment fee • Branch, online, telephone adviser-assisted

R200,00 R75,00 R32,00 No charge

Special clearance

R200,00

Debit card replacement fee

R140,00

Debit card – Face-to-face delivery

No charge

Other fees Notification fee (SMS or email)

R0,60

Dishonoured/Returned payment

R8,50

Notice of payment or reminders (Online, Mobile, Telephone) • SMS | Email | Fax Absa Online notifications (includes RVN, TVN, logon alert) • SMS | Email Declined fee (insufficient funds) • Absa ATM • Saswitch/POS/Absa-ed ATM/Overseas ATM/Post Office

R1,25 | R1,25 | R12,00 No charge No charge R8,50

Returned cheque deposit

R200,00

Debit orders disputed • Online before 40 days lapsed • In-branch before 40 days lapsed • In-branch after 40 days lapsed

No charge R30,00 R145,00

* Customers’ s that incur credits in access of R5 000 for three consecutive months, will be converted to a Flexi . Notes: 1. An additional currency conversion fee of 2,75% (of the rand value of the transaction) applies to any transaction outside South Africa. 2. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’. 3. An additional fee of R2,00 is applicable if request is emailed or R12,00 for fax.

5

Daily banking Flexi Flexi Pricing options Seniors Rebate Banking minimum balance(1)

R5 000

Monthly fees Monthly istration fee

R29,00

Monthly subscription fees – Online, Mobile, Telephone Banking

No charge

Deposits Cheque deposit: Branch counter

R60,00

Cash deposit: Branch counter

R60,00 + R2,00/R100

Cash deposit: Absa ATM

R2,00 per R100

Cardless cash deposit: Cash acceptor

R2,00 per R100

Cash withdrawals Branch counter

R75,00 + R2,10/R100

Absa ATM

R2,00 per R100

Point of sale (POS)

R2,00

Absa-ed ATM

R6,00 + R2,00/R100

Saswitch ATM/Post Office terminal

R11,50 + R2,00/R100

Overseas ATM/POS

R75,00

(2)

Purchases Prepaid Top Up for Airtime and Electricity • Absa ATM, POS, Online, Mobile, Telephone (IVR) • Absa-ed ATM • Saswitch ATM

R1,50 R6,00 R11,50

POS – local

R4,00

POS – overseas

(2)

Lotto purchase via an Absa channel

R4,00 R2,50

payments and funds transfers payments • Absa ATM • Online, Mobile, Telephone (IVR) • Branch counter • Telephone adviser-assisted

R10,00 R10,00 R75,00 R17,00

Immediate interbank payments • Online, Mobile, Telephone (IVR) • Telephone adviser-assisted

R65,00 R72,00

verification • Online • Branch

R6,50 R25,00

Debit and stop orders • Internal debit orders • External debit orders • Stop orders

No charge R10,00 No charge

Funds transfers • Absa ATM • Online, Mobile, Telephone (IVR) • Branch counter • Telephone adviser-assisted

No charge No charge R75,00 R7,00

CashSend® • Absa ATM • Online, Mobile

R2,00 per R100 R2,00 per R100

6

Daily banking Flexi Flexi Balance enquiries Branch counter

No charge

Absa ATM

No charge

POS

No charge

Absa-ed ATM

No charge

Saswitch ATM/Post Office terminal/Overseas ATM/POS

R8,00

Online, Mobile, Telephone (IVR)

No charge

Telephone adviser-assisted

R7,00

Statement fees Absa ATM ministatement

R8,00

Absa CAT terminal full statement

R16,00

Full statement: Branch counter

R32,00

Mailed statement

R32,00

eStatement(3)

No charge

Stamped statements • Online • Absa ATM

R8,00 R16,00

Transaction history • Enquiry – Online, Mobile, Telephone (IVR)(4) • Enquiry – Telephone adviser-assisted(4)

No charge R32,00

Archived statements/Tax certificate – Online

R8,00 per statement

Copies of statements (per statement) • Less than 4 months old • 4 months or older

R32,00 R75,00

istration fees Bank cheque Stop payments • Branch, telephone adviser-assisted • Online Stop order establishment/amendment fee • Branch, online, telephone adviser-assisted

R200,00 R75,00 R32,00 No charge

Special clearance

R200,00

Debit card replacement fee

R140,00

Debit card – Face-to-face delivery

No charge

7

Daily banking Flexi Flexi Other fees Notification fee (SMS or email)

R0,60

Dishonoured/Returned payment

R8,50

Notice of payment or reminders (Online, Mobile, Telephone) • SMS | Email | Fax Absa Online notifications (includes RVN, TVN, logon alert) • SMS | Email Declined fee (insufficient funds)(5)

No charge R8,50

Returned cheque deposit

R200,00

Debit orders disputed • Online before 40 days lapsed • In-branch before 40 days lapsed • In-branch after 40 days lapsed

No charge R30,00 R145,00

R1,25 | R1,25 | R12,00

Notes: 1. Fees shaded indicate that no charge will be levied on this transaction when the minimum monthly balance of R5 000 is maintained throughout the month. This option is only available to our senior customers (aged 55 or over). 2. An additional currency conversion fee of 2,75% (of the rand value of the transaction) applies to any transaction outside South Africa. 3. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’. 4. An additional fee of R2,00 is applicable if request is emailed or R12,00 for fax. 5. Includes the following: Absa ATM, Absa-ed ATM, Saswitch ATM, Post Office, Overseas ATM and POS.

8

Full-value banking Out of Bundle fees – Gold Value Bundle, Banking, Student Silver, Prosperity, Gold Graduate and Islamic Cheque .

Pay-as-you-transact Monthly fees Prosperity monthly fee

R50,00

Monthly subscription fees – Online, Mobile, Telephone Banking

No charge

Deposits Cheque deposit: Branch counter

R60,00

Cash deposit: Branch counter

R60,00 + R2,00/R100

Cash deposit: Absa ATM

R2,00 per R100

Cardless cash deposit: Cash acceptor

R2,00 per R100

Cash withdrawals Branch counter

R75,00 + R2,10/R100

Absa ATM

R2,00 per R100

Point of sale (POS)

R2,00

Absa-ed ATM

R6,00 + R2,00/R100

Saswitch ATM

R11,50 + R2,00/R100

Overseas ATM/POS

(1)

Cheque encashment

R75,00 R75,00 + R2,10/R100 plus cheque issued fee

Purchases Prepaid Top Up for Airtime and Electricity • Absa ATM, POS, Online, Mobile, Telephone (IVR) • Absa-ed ATM • Saswitch ATM

R1,50 R6,00 R11,50

POS – local/overseas(1)

R4,00

Lotto purchase via an Absa channel (not applicable to Islamic customers)

R2,50

payments and funds transfers payments • Absa ATM, Online, Mobile, Telephone (IVR) • Branch counter • Telephone adviser-assisted

R10,00 R75,00 R17,00

Immediate interbank payments • Online, Mobile, Telephone (IVR) • Telephone adviser-assisted

R65,00 R72,00

verification • Online • Branch

R6,50 R25,00

Debit and stop orders • Internal debit orders • External debit orders • Stop orders

No charge R19,00 No charge

Funds transfers • Absa ATM, Online, Mobile, Telephone (IVR) • Branch counter • Telephone adviser-assisted

No charge R75,00 R7,00

CashSend® • Absa ATM, Online, Mobile

R2,00 per R100

Cheque issued

R200,00

(2)

9

Full-value banking Pay-as-you-transact Balance enquiries Branch counter Absa ATM

No charge No charge

POS

No charge

Absa-ed ATM

No charge

Saswitch ATM/Overseas ATM/POS

R8,00

Online, Mobile, Telephone (IVR)

No charge

Telephone adviser-assisted

R7,00

Statement fees Absa ATM ministatement

R8,00

Absa CAT terminal full statement

R16,00

Full statement: Branch counter

R32,00

Mailed statement(3)

R32,00

eStatement(4)

No charge

Stamped statements • Online • Absa ATM Transaction history • Enquiry – Online, Mobile, Telephone (IVR)(5) • Enquiry – Telephone adviser-assisted(5)

No charge R32,00

Archived statements/Tax certificate – Online

R8,00 per statement

Copies of statements (per statement) • Less than 4 months old • 4 months or older

R32,00 R75,00

R8,00 R16,00

istration fees Bank cheque/marked cheque Stop payments • Branch, Telephone adviser-assisted • Online Stop order establishment/amendment fee • Branch, online, telephone adviser-assisted

R200,00 R75,00 R32,00 No charge

Special clearance

R200,00

Debit card replacement fee

R140,00

Debit card – Face-to-face delivery

No charge

10

Full-value banking Pay-as-you-transact Other fees Notification fee (SMS or email)

R0,60

Overdraft ledger fee (pm)(6) (not applicable to Islamic customers)

R69,00

Unauthorised debit balance fee(7)

R100,00

Honouring fee(8)

R50,00

Dishonoured/Returned payment(9)

R50,00

Notice of payment or reminders (Online, Mobile, Telephone) • SMS | Email | Fax Absa Online notifications (includes RVN, TVN, logon alert) • SMS | Email

R1,25 | R1,25 | R12,00 No charge

Declined fee (insufficient funds)(10)

R8,50

Returned cheque deposit

R200,00

Debit orders disputed • Online before 40 days lapsed • In-branch before 40 days lapsed • In-branch after 40 days lapsed

No charge R30,00 R145,00

Notes: 1. An additional currency conversion fee of 2,75% (of the rand value of the transaction) applies to any transaction outside South Africa. 2. Only applicable to s that allow cheques to be issued. 3. No charges are applicable for Student Silver monthly mailed statement. 4. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’. 5. An additional fee of R2,00 is applicable if request is emailed or R12,00 for fax. 6. Overdraft ledger fees and unauthorised debit balance fees will not be charged on Student Silver and Gold Graduate. 7. An unauthorised debit balance fee is applicable when an without an approved limit goes into a debit position. 8. A honouring fee will be charged for each transaction paid against uncleared funds or when we allow payments in excess of the available funds in the . 9. Increasing to R150,00 per transaction from the 4th occurrence within 12 months. Cheques that are unpaid will be levied a flat fee of R200,00 from the first occurrence. 10. Includes the following: Absa ATM, Absa-ed ATM, Saswitch ATM, Post Office, Overseas ATM and POS.

11

Full-value banking Gold Value Bundle/ Banking With the Value Bundle pricing option we offer you a selection of transactions for a low monthly fee. When you’ve used all the transactions in your bundle, you will pay Out of Bundle fees as per the pricing table from pages 9 to 11. You can get a 50% discount on your monthly fee if you maintain a set positive balance in your . Furthermore, if your spouse chooses to take up Banking he/she qualifies for a 50% discount* on his/her monthly fee. No charges are applicable on monthly subscriptions to NotifyMe, as well as Online, Telephone and Mobile Banking.

Gold Value Bundle

Banking

Monthly fees Monthly service fee

R109,00

R190,00

Discounted monthly service fee • For maintaining a balance of: - more than R30 000 = 50% discount; or - more than R50 000 = 50% discount Monthly subscription fees – Online, Mobile, Telephone Banking

R54,50 N/A

N/A R95,00

No charge

No charge

Dragon monthly fee (optional)(1)

N/A

R60,00

Absa ATM cash deposits(2) • Cash deposit: Absa ATM • Cash deposit: Cash acceptor • Cardless cash deposit: Cash acceptor

Up to a total value of R4 500 included per month, thereafter standard fees apply.

Up to a total value of R6 500 included per month, thereafter standard fees apply.

Absa ATM cash withdrawals(2) • Cash withdrawals Absa ATM

Up to a total value of R4 500 included per month, thereafter standard fees apply.

Up to a total value of R6 500 included per month, thereafter standard fees apply.

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Notification fee (SMS or email)

No charge

No charge

eStatement(4)

No charge

No charge

Spouse discount on monthly service fees*

N/A

50%

Lump sum death benefit(5)

R20 000

R25 000

Retrenchment cover

R5 000

R10 000

R5 000

R10 000

Transactions included

Debit card purchases and withdrawals (local) • Debit card purchases • Point-of-sale (POS) cash withdrawals Electronic and beneficiary payments • payments via Absa ATM, Online, Mobile, Telephone (IVR) • External debit orders Funds transfers and internal payments • Funds transfers via Absa ATM, Online, Mobile, Telephone (IVR) • Borderless Banking(3) • Internal debit orders • Stop orders Electronic information enquiries • Statement – Absa ATM (mini), Online and Telephone (IVR) • Balance enquiries – Absa ATM, POS, Online, Mobile and Telephone (IVR)

Additional features

Disability cover(6)

(6)

* The spouse discount of 50% is only available to Banking customers where the spouse also qualifies for a Banking based on the recommended individual minimum income criteria. The discount only applies to the Transactional monthly fees. All other transactions not included in the list or transactions done in excess of specific limits, will be charged Out of Bundle fees as reflected on the Pay-as-you-transact pricing table from pages 9 to 11.

12

Full-value banking Gold Value Bundle/ Banking Notes: 1. and conditions apply. The first 6 visits per annum are covered in the monthly fee. Visits in excess of 6 will be charged at the lounge at a fixed rand value of R225,00 at domestic lounges and R380,00 at international lounges. 2. Gold Value Bundle: Effective from 01 February 2020. Gold Value Bundle customers will continue to receive 5 Absa ATM cash deposits and 5 Absa ATM cash withdrawals per month until 31 January 2020.

Banking: Effective from 01 February 2020. Banking customers will continue to receive 5 Absa ATM cash deposits and 7 Absa ATM cash withdrawals per month until 31 January 2020.

3. Unlimited online transfers between your International Savings Currency Investment and your rand s. 4. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’. 5. and conditions apply. Visit absa.co.za. Underwritten by Absa Life Limited an Authorised Financial Services Provider FSP 36116. 6. and conditions apply. Visit absa.co.za. Underwritten by Absa Life Limited an Authorised Services Provider FSP 36116. Retrenchment Benefit will be paid to full time employed customers only and payable over 2 months. (Gold Value Bundle: R2500 x 2 months and Banking: R5000 x 2 months). The following Online, Mobile and Telephone Banking transactions will generate a separate fee (in addition to the monthly service fee) on Value Bundles and Banking: • • • • • • • • •

Archived statements Immediate interbank payments Notice of payments or reminders (fax, email and SMS) CashSend® Tax certificates Stop payments of cheques or debit orders verification Lotto purchases Prepaid purchases.

13

Youth banking MegaU Monthly fees Monthly istration fee

No charge

Monthly subscription fees – Online, Mobile, Telephone Banking

No charge

Deposits Cheque deposit: Branch counter

R60,00

Cash deposit: Branch counter(1)

R60,00 + R2,00/R100

Cash deposit: Absa ATM

First R500 at no charge, thereafter R2,00 per R100

Cardless cash deposit: Cash acceptor

First R500 at no charge, thereafter R2,00 per R100

Cash withdrawals Branch counter

R75,00 + R2,10/R100

Absa ATM

No charge

Point of sale (POS)

No charge

Absa-ed ATM

R6,00 per R1000

Saswitch ATM/Post Office terminal

R11,50 + R2,00/R100

Overseas ATM/POS(2)

R75,00

Purchases Prepaid Top Up for Airtime and Electricity • Absa ATM, POS, Online, Mobile, Telephone (IVR) • Absa-ed ATM • Saswitch ATM

No charge R6,00 R11,50

POS – local/overseas(2)

No charge

payments and funds transfers payments • Absa ATM, Online, Mobile, Telephone (IVR) • Branch counter • Telephone adviser-assisted Immediate interbank payments • Online, Mobile, Telephone (IVR) • Telephone adviser-assisted verification • Online • Branch Debit and stop orders • Internal debit orders • External debit orders • Stop orders

R10,00 R75,00 R17,00 R65,00 R72,00 R6,50 R25,00 No charge R10,00 No charge

Funds transfers • Absa ATM, Online, Mobile, Telephone (IVR) • Branch counter • Telephone adviser-assisted

No charge R75,00 R7,00

CashSend® • Absa ATM • Online, Mobile

No charge R2,00 per R100

Balance enquiries Branch counter

No charge

Absa ATM

No charge

POS

No charge

Absa-ed ATM

No charge

Saswitch ATM/Post Office terminal/Overseas ATM/POS

R8,00

Online, Mobile, Telephone (IVR)

No charge

Telephone adviser-assisted

R7,00

14

Youth banking MegaU Statement fees Absa ATM ministatement

R4,00

Absa CAT terminal full statement

R16,00

Full statement: Branch counter

R32,00

Mailed statement

R32,00

eStatement(3)

No charge

Stamped statements • Online • Absa ATM

R8,00 R16,00

Transaction history • Enquiry – Online, Mobile, Telephone (IVR)(4) • Enquiry – Telephone adviser-assisted(4)

No charge R32,00

Archived statements/Tax certificate – Online

R8,00 per statement

Copies of statements (per statement) • Less than 4 months old • 4 months or older

R32,00 R75,00

istration fees Bank cheque

R200,00

Stop payments • Branch, telephone adviser-assisted • Online

R75,00 R32,00

Stop order establishment/amendment fee • Branch, Online, Telephone adviser-assisted

No charge

Special clearance

R200,00

Debit card replacement fee

No charge

Debit card – Face-to-face delivery

No charge

Other fees Notification fee (SMS or email)

No charge

Dishonoured/Returned payment

R8,50

Notice of payment or reminders (Online, Mobile, Telephone) • SMS | Email | Fax Absa Online notifications (includes RVN, TVN, logon alert) • SMS | Email

R1,25 | R1,25 | R12,00 No charge

Declined fee (insufficient funds)(5)

R8,50

Returned cheque deposit

R200,00

Debit orders disputed • Online before 40 days lapsed • In-branch before 40 days lapsed • In-branch after 40 days lapsed

No charge R30,00 R145,00

Notes: 1. No charge applicable if deposit is less than R500,00. 2. An additional currency conversion fee of 2,75% (of the rand value of the transaction) applies to any transaction outside South Africa. 3. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’. 4. An additional fee of R2,00 is applicable if request is emailed or R12,00 for fax. 5. Includes the following: Absa ATM, Absa-ed ATM, Saswitch ATM, Post Office, Overseas ATM and POS.

15

Student banking Student Silver EasyFee The default pricing option on Student Silver is the EasyFee pricing option. With this option you can perform an unlimited number of selected transactions through our self-service channels for a fixed fee of R29,00 a month. For Student Silver, there are no monthly subscription fees for NotifyMe and Online, Mobile and Telephone Banking. Most fees for transactions performed on these channels are included in the monthly service fee. Charges will be levied for immediate interbank payments, notice of payments or reminders, archived statements, tax certificates, stop payments of cheques or debit orders, verification and Lotto purchases. Student Silver Monthly fee

Number of transactions included

R29,00

Unlimited

The monthly fee includes a combination of the following transactions done on any electronic channel (Absa ATM, Online/Mobile/Telephone Banking [IVR]): • Absa ATM cash withdrawals • Absa ATM cash deposits(1) • Absa ATM balance enquiries and ministatements

Unlimited

• CashSend® at an Absa ATM • Electronic funds transfers • Electronic payments • Point-of-sale purchases and cash withdrawals (local) • Debit orders and stop orders

All other transactions not included in the above list (e.g. Saswitch transactions, branch counter transactions) will be charged Out of Bundle fees as reflected on the Pay-as-you-transact pricing table from pages 9 to 11. No charges are applicable for Student Silver, monthly mailed statements and eStatements(2). Notes: 1. Excludes cardless cash deposits. 2. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’.

16

Student banking Gold Graduate With the Graduate pricing option we offer you a selection of transactions for a low monthly fee. When you’ve used all the transactions in your bundle, you will pay Out of Bundle fees as per the pricing table from pages 9 to 11. Transactions as allocated in your Value Bundle will roll over for one month if not used. Plus you benefit from our exciting value-added services. Gold Graduate Monthly fees Monthly service fee(1) Discounted monthly service fee: • For maintaining a balance of: - more than R30 000 = 50% discount Monthly subscription fees – Online, Mobile, Telephone Banking Transactions included Absa ATM cash deposits(2) • Cash deposit: Absa ATM • Cash deposit: Cash acceptor • Cardless cash deposit: Cash acceptor Absa ATM cash withdrawals(2) • Cash withdrawals Absa ATM Debit card purchases and withdrawals (local) • Debit card purchases • Point-of-sale (POS) cash withdrawals Electronic and beneficiary payments • payments via Absa ATM, Online, Mobile, Telephone (IVR) • External debit orders Funds transfers and internal payments • Funds transfers via Absa ATM, Online, Mobile, Telephone (IVR) • Internal debit orders • Stop orders Electronic information enquiries • Statement – Absa ATM (mini), Online and Telephone (IVR) • Balance enquiries – Absa ATM, POS, Online, Mobile and Telephone (IVR) Notification fee (SMS or email) eStatement(3)

R54,50

R27,25 No charge

Up to a total value of R4 500 included per month, thereafter standard fees apply. Up to a total value of R4 500 included per month, thereafter standard fees apply. Unlimited

Unlimited

Unlimited

Unlimited No charge No charge

All other transactions not included in the above list, or transactions done in excess of specific limits, will be charged at Out of Bundle fees as reflected on the Pay-as-you-transact pricing table from pages 9 to 11. Notes: 1. Monthly fee for the first 36 months, thereafter is migrated to a Gold Value Bundle. 2. Effective from 01 February 2020. Gold Graduate customers will continue to receive 5 Absa ATM cash deposits and 5 Absa ATM cash withdrawals per month until 31 January 2020. 3. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’. The following Online, Mobile and Telephone Banking transactions will generate a separate fee (in addition to the monthly service fee) on Gold Graduate: • Archived statements • Immediate interbank payments • Notice of payment or reminders (fax, email and SMS) • CashSend® • Tax certificates • Stop payments of cheques or debit orders • verification • Lotto purchases • Prepaid purchases.

17

Seniors banking Prosperity The Prosperity is one of the most affordable ways to bank if you are 55 years and older and earn more than R2 000 a month. If you can afford to maintain a credit balance of R15 000 in your current or invest the required minimum as per below, you have access to Prosperity Rebate Banking, where you receive up to R510,00 rebate amount on your daily banking transactions. As a Prosperity customer, you also qualify for additional interest rate benefits on a selection of our investment s. Rebate Banking Minimum monthly balance

R15 000

Maximum rebate amount

R510,00

Minimum balance to be maintained in the current or in one of the following investments with Absa to qualify for rebates: • Credit balance in current • 12-month (or longer) Fixed Deposit • 12- to 18-month Bonus Deposit • Linked Rate Deposit • MoneyBuilder • Money Market Fund • Investment Advantage • Depositor Plus • TruSave • Notice Select • Tax-free Savings • Dynamic Fixed Deposit • Islamic Tax-free Savings • 32 Day Notice Deposit • Income and Growth Performer • Islamic Term Deposit

R15 000 R15 000 R15 000 R15 000 R15 000 R15 000 R15 000 R15 000 R15 000 R15 000 R15 000 R15 000 R15 000 R15 000 R15 000 R15 000

Prosperity customers will receive a rebate amount on most transactional charges. Charges will be levied for immediate interbank payments, notice of payments or reminders, archived statements, CashSend®, tax certificates, stop payments of cheques or debit orders, verification and Lotto purchases.

18

Seniors banking Prosperity Transactions included in the rebate Transaction types Monthly fees Monthly fee Deposits Cheque deposit: Branch counter Cash deposit: Branch counter/Absa ATM* Cash withdrawals Branch counter Absa ATM Point of sale (POS) – local payments payments • Absa ATM • Branch counter Debit orders and stop orders • Internal debit orders • External debit orders • Stop orders Purchases Prepaid top-up: Absa ATM/POS POS – local Funds transfers Branch counter Absa ATM Balance enquiries Absa ATM Statement fees Absa ATM ministatement Mailed statement Other fees Notification fee (SMS or email) Cheque encashment Cheques issued Chequebooks * Excludes cardless cash deposits All other transactions not included in the above list (e.g. Saswitch transactions) will be charged Out of Bundle fees as reflected on the Pay-as-you-transact pricing table from pages 9 to 11.

19

Islamic Banking Islamic Youth Islamic Youth Monthly fees Monthly istration fee

No charge

Monthly subscription fees – Online, Mobile, Telephone Banking

No charge

Deposits Cheque deposit: Branch counter

R60,00

Cash deposit: Branch counter(1)

R60,00 + R2,00/R100

Cash deposit: Absa ATM Cardless cash deposit: Cash acceptor

First R500 at no charge, thereafter R2,00 per R100 First R500 at no charge, thereafter R2,00 per R100

Cash withdrawals Branch counter

R75,00 + R2,10/R100

Absa ATM

No charge

Point of sale (POS)

No charge

Absa-ed ATM

R6,00 per R1000

Saswitch ATM/Post Office terminal

R11,50 + R2,00/R100

Overseas ATM/POS

R75,00

(2)

Purchases Prepaid Top Up for Airtime and Electricity • Absa ATM, POS, Online, Mobile, Telephone (IVR) • Absa-ed ATM • Saswitch ATM

No charge R6,00 R11,50

POS – local/overseas(2)

No charge

payments and funds transfers payments • Absa ATM, Online, Mobile, Telephone (IVR) • Branch counter • Telephone adviser-assisted Immediate interbank payments • Online, Mobile, Telephone (IVR) • Telephone adviser-assisted verification • Online • Branch Debit and stop orders • Internal debit orders • External debit orders • Stop orders Funds transfers • Absa ATM, Online, Mobile, Telephone (IVR) • Branch counter • Telephone Adviser-assisted CashSend® • Absa ATM • Online, Mobile

R10,00 R75,00 R17,00 R65,00 R72,00 R6,50 R25,00 No charge R10,00 No charge No charge R75,00 R7,00 No charge R2,00 per R100

20

Islamic banking Islamic Youth Islamic Youth Balance enquiries Branch counter

No charge

Absa ATM

No charge

POS

No charge

Absa-ed ATM

No charge

Saswitch ATM/Post Office terminal/Overseas ATM/POS

R8,00

Online, Mobile, Telephone (IVR)

No charge

Telephone Adviser-assisted

R7,00

Statement fees Absa ATM ministatement

R4,00

Absa CAT terminal full statement

R16,00

Full statement: Branch counter

R32,00

Mailed statement

R32,00

eStatement(3)

No charge

Stamped statements • Online • Absa ATM Transaction history • Enquiry – Online, Mobile, Telephone (IVR)(4) • Enquiry – Telephone adviser-assisted(4)

R8,00 R16,00 No charge R32,00

Archived statements/Tax certificate – Online

R8,00 per statement

Copies of statements (per statement) • Less than 4 months old • 4 months or older

R32,00 R75,00

istration fees Bank cheque Stop payments • Branch, telephone adviser-assisted • Online Stop order establishment/amendment fee • Branch, online, telephone adviser-assisted

R200,00 R75,00 R32,00 No charge

Special clearance

R200,00

Debit card replacement fee

No charge

Debit card – Face-to-face delivery

No charge

21

Islamic banking Islamic Youth Islamic Youth Other fees Notification fee (SMS or email)

No charge

Dishonoured/Returned payment

R8,50

Notice of payment or reminders (Online, Mobile, Telephone) • SMS | Email | Fax Absa Online notifications (includes RVN, TVN, logon alert) • SMS | Email

R1,25 | R1,25 | R12,00 No charge

Declined fee (insufficient funds)(5)

R8,50

Returned cheque deposit

R200,00

Debit orders disputed • Online before 40 days lapsed • In-branch before 40 days lapsed • In-branch after 40 days lapsed

No charge R30,00 R145,00

Notes: 1. No charge applicable if deposit is less than R500,00. 2. An additional currency conversion fee of 2,75% (of the rand value of the transaction) applies to any transaction outside South Africa. 3. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’. 4. An additional fee of R2,00 is applicable if request is emailed or R12,00 for fax. 5. Includes the following: Absa ATM, Absa-ed ATM, Saswitch ATM, Post Office, Overseas ATM and POS.

22

Islamic banking Islamic Savings This is a Shari’ah-compliant transactional savings that provides you with a pre-agreed profit-share ratio and a card that you can use to access your funds at any time via ATMs or Absa branches. There is no minimum or maximum investment period. You can do all types of electronic payments and transfers, and if you have R16 500 or more in your , certain transaction fees will be waived. A minimum initial deposit of R50,00 is required to open the and a minimum balance of R50,00 must be maintained.

Islamic Savings Pricing options Standard fee(1)

√

Rebate Banking minimum balance (2)

R16 500

Monthly fees Monthly istration fee

R29,00

Monthly subscription fees – Online, Mobile, Telephone Banking

No charge

Deposits Cheque deposit: Branch counter

R60,00

Cash deposit: Branch counter

R60,00 + R2,00/R100

Cash deposit: Absa ATM

R2,00 per R100

Cardless cash deposit: Cash acceptor

R2,00 per R100

Cash withdrawals Branch counter

R75,00 + R2,10/R100

Absa ATM

R2,00 per R100

Point of sale (POS)

R2,00

Absa-ed ATM

R6,00 + R2,00/R100

Saswitch ATM/Post Office terminal

R11,50 + R2,00/R100

Overseas ATM/POS(3)

R75,00

Purchases Prepaid Top Up for Airtime and Electricity • Absa ATM, POS, Online, Mobile, Telephone (IVR) • Absa-ed ATM • Saswitch ATM

R1,50 R6,00 R11,50

POS – local/overseas(3)

R4,00

23

Islamic banking Islamic Savings Islamic Savings payments and funds transfers payments • Absa ATM • Online, Mobile, Telephone (IVR) • Branch counter • Telephone adviser-assisted Immediate interbank payments • Online, Mobile, Telephone (IVR) • Telephone adviser-assisted verification • Online • Branch Debit and stop orders • Internal debit orders • External debit orders • Stop orders Funds transfers • Absa ATM • Online, Mobile, Telephone (IVR) • Branch counter • Telephone adviser-assisted CashSend® • Absa ATM • Online, Mobile Balance enquiries Branch counter Absa ATM POS Absa-ed ATM Saswitch ATM/Post Office terminal/Overseas ATM/POS Online, Mobile, Telephone (IVR) Telephone adviser-assisted Statement fees Absa ATM ministatement Absa CAT terminal full statement Full statement: Branch counter Mailed statement eStatement(4) Stamped statements • Online • Absa ATM Transaction history • Enquiry – Online, Mobile, Telephone (IVR)(5) • Enquiry – Telephone adviser-assisted(5) Archived statements/Tax certificate – Online Copies of statements (per statement) • Less than 4 months old • 4 months or older

R10,00 R10,00 R75,00 R17,00 R65,00 R72,00 R6,50 R25,00 No charge R10,00 No charge No charge No charge R75,00 R7,00 R2,00 per R100 R2,00 per R100 No charge No charge No charge No charge R8,00 No charge R7,00 R8,00 R16,00 R32,00 R32,00 No charge R8,00 R16,00 No charge R32,00 R8,00 per statement R32,00 R75,00

24

Islamic banking Islamic Savings Islamic Savings istration fees Bank cheque Stop payments • Branch, telephone adviser-assisted • Online Stop order establishment/Amendment fee • Branch, online, telephone adviser-assisted Special clearance Debit card replacement fee Debit card –Face-to-face delivery Other fees Notification fee (SMS or email) Dishonoured/Returned payment Notice of payment or reminders (Online, Mobile, Telephone) • SMS | Email | Fax Absa Online notifications (includes RVN, TVN, logon alert) • SMS | Email Declined fee (insufficient funds)(6) Returned cheque deposit Debit orders disputed • Online before 40 days lapsed • In-branch before 40 days lapsed • In-branch after 40 days lapsed

R200,00 R75,00 R32,00 No charge R200,00 R140,00 No charge R0,60 R8,50 R1,25 | R1,25 | R12,00 No charge R8,50 R200,00 No charge R30,00 R145,00

Notes: 1.

Standard fee pricing option is applicable when the rebate banking criteria is not met.

2. Fees shaded indicate that no charge will be levied on this transaction when the minimum monthly balance of R16 500 is maintained throughout the month. 3. An additional currency conversion fee of 2,75% (of the rand value of the transaction) applies to any transaction outside South Africa. 4. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’. 5. An additional fee of R2,00 is applicable if request is emailed or R12,00 for fax. 6. Includes the following: Absa ATM, Absa-ed ATM, Saswitch ATM, Post Office, Overseas ATM and POS.

25

Islamic banking Islamic Current Value Bundles This is a Shari’ah-compliant cheque product based on a Qardh structure, and offers a transactional vehicle that allows you to have an affordable pricing options. With the Islamic Value Bundle pricing option, we offer you a selection of transactions for a low monthly fee. When you’ve used all the transactions in your bundle, you will pay standard fees per transaction as per the Pay-as-you-transact pricing table from pages 9 to 11. Gold Graduate

Gold Value Bundle

Banking

Monthly fees Monthly service fees

R54,50(1)

R109,00

R190,00

Discounted monthly service fee: • For maintaining a balance of: - more than R30 000 = 50% discount; or - more than R50 000 = 50% discount Monthly subscription fees – Online, Mobile, Telephone Banking

R27,25 N/A

R54,50 N/A

N/A R95,00

No charge

No charge

No charge

Dragon monthly fee (optional)

N/A

N/A

R60,00

Up to a total value of R4 500 included per month, thereafter standard fees apply.

Up to a total value of R4 500 included per month, thereafter standard fees apply.

Up to a total value of R6 500 included per month, thereafter standard fees apply.

Up to a total value of R4 500 included per month, thereafter standard fees apply.

Up to a total value of R4 500 included per month, thereafter standard fees apply.

Up to a total value of R6 500 included per month, thereafter standard fees apply.

Debit card purchases and withdrawals (local) • Debit card purchases • Point-of-sale (POS) cash withdrawals

Unlimited

Unlimited

Unlimited

Electronic and beneficiary payments • payments via Absa ATM, Online, Mobile, Telephone (IVR) • External debit orders

Unlimited

Unlimited

Unlimited

(2)

Transactions included Absa ATM cash deposits(3) • Cash deposit: Absa ATM • Cash deposit: Cash acceptor • Cardless cash deposit: Cash acceptor Absa ATM cash withdrawals(3) • Cash withdrawals Absa ATM

26

Islamic banking Islamic Current Gold Graduate

Gold Value Bundle

Banking

Transactions included Funds transfers and internal payments • Funds transfers via Absa ATM, Online, Mobile, Telephone (IVR) • Internal debit orders • Stop orders Electronic information enquiries • Statement – Absa ATM (mini), Online and Telephone (IVR) • Balance enquiries – Absa ATM, POS, Online, Mobile and Telephone (IVR) Notification fee (SMS or email)

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

No charge

No charge

No charge

No charge

No charge

No charge

Spouse discount on monthly service fees*

N/A

N/A

50%

Takaful death benefit

N/A

R20 000

R25 000

eStatement(4)

Additional features

*The spouse discount of 50% is only available to Banking customers where the spouse also qualifies for a Banking based on the recommended individual minimum income criteria. The discount only applies to the Transactional monthly fees. Notes: 1. Monthly fee for the first 36 months, thereafter is migrated to a Gold Value Bundle. 2. The first 6 visits per annum are covered in the monthly fee. Visits in excess of 6 will be charged at the lounge at a fixed rand value of R225,00 at domestic lounges and R380,00 at international lounges. 3. Islamic Gold Graduate: Effective from 01 February 2020. Gold Graduate customers will continue to receive 5 Absa ATM cash deposits and 5 Absa ATM cash withdrawals per month until 31 January 2020.

Islamic Gold Value Bundle: Effective from 01 February 2020. Gold Value Bundle customers will continue to receive 5 Absa ATM cash deposits and 5 Absa ATM cash withdrawals per month until 31 January 2020.



Islamic Banking: Effective from 01 February 2020. Banking customers will continue to receive 5 Absa ATM cash deposits and 7 Absa ATM cash withdrawals per month until 31 January 2020.

4. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’. The following Online, Mobile and Telephone Banking transactions will generate a separate fee (in addition to the monthly service fee) on Value Bundles: • Archived statements • Immediate interbank payments • Notice of payments or reminders (fax, email and SMS) • CashSend® • Tax certificates • Stop payments of cheques and debit orders • verification • Prepaid purchases. All other transactions not included in the above list or transactions done in excess of specific limits, will be charged Out of Bundle fees as reflected on the Pay-as-you-transact pricing table from pages 9 to 11. Lotto purchases are excluded on all Islamic s.

27

Savings and investments TruSave, Depositor Plus, Cash Invest Tracker, Club , Travel Club, Investment Club, Grocery Stokvel, Tax-free Savings and Money Market Fund TruSave

Depositor Plus/ Cash Invest Tracker

Club /Travel Club/ Investment Club/ Grocery Stokvel

No charge

No charge

No charge

R60,00

R60,00

R60,00

Monthly fees Monthly istration fee Deposits Cheque deposit: Branch counter Cash deposit: Branch counter

R60,00 + R2,00/R100

R60,00 + R2,00/R100

R60,00 + R2,00/R100 (1 free pm for Club holders)

Cash deposit: Absa ATM

R2,00 per R100 (first 2 free pm)

R2,00 per R100

N/A

Cardless cash deposit: Cash acceptor

R2,00 per R100

R2,00 per R100

R2,00 per R100 (1 free pm for Club holders)

Branch counter

R75,00 + R2,10/R100

R75,00 + R2,10/R100

R75,00 + R2,10/R100

Absa ATM

R2,00 per R100 (first 2 free p.a.)

R2,00 per R100

N/A

Cash withdrawals

Absa-ed ATM

R9,00 + R2,00/R100

R9,00 + R2,00/R100

N/A

Saswitch ATM

R14,50 + R2,00/R100

R14,50 + R2,00/R100

N/A

Overseas ATM(1)

R75,00

R75,00

N/A

N/A N/A

N/A N/A

N/A R75,00

N/A N/A N/A

N/A N/A N/A

No charge R10,00 No charge

No charge R75,00

No charge R75,00

N/A R75,00

payments and funds transfers payments • Absa ATM • Branch counter Debit and stop orders • Internal debit orders • External debit orders • Stop orders Funds transfers • Absa ATM • Branch counter

28

Savings and investments TruSave, Depositor Plus, Cash Invest Tracker, Club , Travel Club, Investment Club, Grocery Stokvel, Tax-free Savings and Money Market Fund TruSave

Depositor Plus/ Cash Invest Tracker

Club / Travel Club/ Investment Club/Grocery Stokvel

Branch counter

No charge

No charge

No charge

Absa ATM

No charge

No charge

N/A

Absa-ed ATM

No charge

No charge

N/A

Saswitch ATM

R8,00

R8,00

N/A

Branch counter full statement

R32,00

R32,00

R32,00

Absa ATM ministatement

R8,00 (first 2 free pm)

R8,00

N/A

Absa CAT terminal full statement

R16,00

R16,00

N/A

Mailed statement

R32,00

No charge

R32,00

eStatement

No charge

No charge

No charge

Bank cheque

R200,00

R200,00

R200,00

Special clearance

N/A

N/A

R200,00

Debit card replacement fee

R140,00

R140,00

N/A

Debit card – Face-to-face delivery

No charge

No charge

N/A

Notification fee (SMS or email)

R0,60

R0,60

No charge

Dishonoured/Returned payment(3)

N/A

N/A

R36,00

Declined fee (insufficient funds) • Absa ATM • Absa-ed ATM • Saswitch ATM • Point of sale (POS)

R8,50 R8,50 R8,50 N/A

R8,50 R8,50 R8,50 N/A

N/A N/A N/A N/A

Returned cheque deposit

R200,00

R200,00

R200,00

Debit orders disputed • Online before 40 days lapsed • In-branch before 40 days lapsed • In-branch after 40 days lapsed

No charge R30,00 R145,00

No charge R30,00 R145,00

No charge R30,00 R145,00

Balance enquiries

Statement fees

(2)

istration fees

Other fees

Notes: 1. An additional currency conversion fee of 2,75% (of the rand value of the transaction) applies to any transaction outside South Africa. 2. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’. 3. Increasing to R50,00 per transaction from the 4th occurrence within 12 months.

29

Savings and investments Tax-free Savings The Tax-free Savings is a smart way to save, with immediate access to your money. Your interest return is protected from tax. Contribute up to a maximum of R33 000 per tax year, with a maximum lifetime contribution limit of R500 000. Tax-free Savings Monthly fees Monthly istration fee

No charge

Deposits Cheque deposit: Branch counter

R60,00

Cash deposit: Branch counter

R60,00 + R2,00/R100

Cash deposit: Absa ATM

R2,00 per R100

Cardless cash deposit: Cash acceptor

R2,00 per R100

Cash withdrawals Branch counter

R75,00 + R2,10/R100

Absa ATM/Absa-ed ATM

N/A

Saswitch ATM/Overseas ATM

N/A

payments and funds transfers payments • Absa ATM/Branch counter

N/A

Debit and stop orders

N/A

Funds transfers • Absa ATM, Online, Mobile • Branch counter

No charge R75,00

Balance enquiries Branch counter

No charge

Absa ATM

No charge

Absa-ed ATM

No charge

Saswitch ATM

R8,00

Statement fees Branch counter full statement

R32,00

Absa ATM ministatement

R8,00

Absa CAT terminal full statement

R16,00

Mailed statement

R32,00

eStatement

No charge

(1)

Stamped statement • Online • Absa ATM

R8,00 R16,00

istration fees Bank cheque

R200,00

Stop payment instruction/Special clearance

N/A

Debit card replacement fee

N/A

Other fees Notification fee (SMS or email)

No charge

Dishonoured/Returned payment

N/A

Declined fee (insufficient funds)

N/A

Returned cheque deposit

R200,00

Note: 1. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’.

30

Savings and investments Money Market Fund Money Market Fund Monthly fees Monthly istration fee

No charge

Commission All credits to except for counter cash deposits

0,4035%

Deposits Cheque deposit: Branch counter/Absa ATM

Commission applicable

Cash deposit: Branch counter

R60,00 + R2,00/R100

Cash deposit: Absa ATM

Commission applicable

Cardless cash deposit: Cash acceptor

Commission applicable

Cash withdrawals Branch counter(1)

R75,00 + R2,10/R100

Absa ATM

R2,00 per R100

(1)

Absa-ed ATM

R9,00 + R2,00/R100

Saswitch ATM

R14,50 + R2,00/R100

Overseas ATM

(2)

R75,00

Funds transfers Absa ATM/Branch counter

No charge

Balance enquiries Branch counter/Absa ATM

No charge

Absa-ed ATM

No charge

Saswitch ATM

R8,00

Statement fees Branch counter full statement

No charge

Absa ATM ministatement

No charge

Absa CAT terminal full statement

No charge

Mailed statement

R32,00

eStatement(3)

No charge

istration fees Bank cheque(1)

R200,00

Special clearance

No charge

Debit card replacement fee

R140,00

Debit card – Face-to-Face delivery

No charge

Other fees Notification fee (SMS or email)

No charge

Dishonoured/Returned payment

N/A

Declined fee (insufficient funds)(4)

No charge

Returned cheque deposit

R200,00

Notes: 1. Provided a minimum balance of R100 000 is maintained in the at all times, the transactions indicated will be exempt from standard charges. 2. An additional currency conversion fee of 2,75% (of the rand value of the transaction) applies to any transaction outside South Africa. 3. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’. 4. Includes the following: Absa ATM, Absa-ed ATM, Saswitch ATM, Post Office, Overseas ATM and POS.

31

Savings and investments Call Call Monthly fees Monthly fee

No charge

Monthly subscription fees – Online, Mobile, Telephone Banking(1)

R99,00

Deposits Cheque deposit: Branch counter

R60,00

Cash deposit: Branch counter

R60,00 + R2,00/R100

Cash deposit: Absa ATM

R2,00 per R100

Cardless cash deposit: Cash acceptor

R2,00 per R100

Cash withdrawals Branch counter

R75,00 + R2,10/R100

Absa ATM

R2,00 per R100

Point of sale (POS)

R2,00

Absa-ed ATM

R6,00 + R2,00/R100

Saswitch ATM/Post Office terminal

R11,50 + R2,00/R100

Overseas ATM/POS

R75,00

(2)

Purchases Prepaid Top Up for Airtime and Electricity • Absa ATM, POS, Online, Mobile, Telephone (IVR) • Absa-ed ATM • Saswitch ATM

N/A N/A N/A

POS – local/overseas(2)

N/A

payments and funds transfers payments • Absa ATM, Online, Mobile • Telephone (IVR) • Branch counter Immediate interbank payments • Online, Mobile, Telephone (IVR) • Telephone adviser-assisted verification • Online • Branch Debit and stop orders • Internal debit orders • External debit orders • Stop orders Funds transfers • Absa ATM, Online, Mobile, Telephone (IVR) • Branch counter • Telephone adviser-assisted CashSend • Absa ATM, Online, Mobile, Telephone (IVR)

R10,00 R17,00 R75,00 R65,00 R72,00 R6,50 R25,00 No charge R19,00 No charge No charge R65,00 R7,00 R2,00 per R100

Balance enquiries Branch counter

No charge

Absa ATM

No charge

POS

No charge

Absa-ed ATM

No charge

Saswitch ATM/Post Office terminal/Overseas ATM/POS

R8,00

Online, Mobile, Telephone (IVR)

No charge

Telephone adviser-assisted

R7,00

32

Savings and investments Call Statement fees Absa ATM ministatement

R8,00

Absa CAT terminal full statement

R16,00

Full statement: Branch counter

R32,00

Mailed statement

R32,00

eStatement(3) Transaction history • Enquiry – Online, Mobile, Telephone (IVR)(4) • Enquiry – Telephone adviser-assisted(4)

No charge

Archived statements/Tax certificate – Online

R8,00 per statement

Copies of statements (per statement) • Less than 4 months old • 4 months or older

R32,00 R75,00

No charge R32,00

istration fees Bank cheque

R200,00

Stop payments • Branch, telephone adviser-assisted • Online Stop order establishment/amendment fee • Branch, online, telephone adviser-assisted

R75,00 R32,00 No charge

Special clearance

R200,00

Debit card replacement fee

R140,00

Debit card – Face-to-face delivery

No charge

Other fees Notification fee (SMS or email) Dishonoured/Returned payments

R0,60 (5)

Notice of payment or reminders (Online, Mobile, Telephone) • SMS | Email | Fax Absa Online notifications (includes RVN, TVN, logon alert) • SMS | Email

R50,00 R1,25 | R1,25 | R12,00 No charge

Declined fee (insufficient funds)(6)

R8,50

Returned cheque deposit

R200,00

Debit orders disputed • Online before 40 days lapsed • In-branch before 40 days lapsed • In-branch after 40 days lapsed

No charge R30,00 R145,00

Notes: 1. This fee is not applicable to retail customers. 2. An additional currency conversion fee of 2,75% (of the rand value of the transaction) applies to any transaction outside South Africa. 3. Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’. 4. An additional fee of R2,00 is applicable if request is emailed or R12,00 for fax. 5. Increasing to R150,00 per transaction from the 4th occurrence within 12 months. 6. Includes the following: Absa ATM, Absa-ed ATM, Saswitch ATM, Post Office, Overseas ATM and POS.

33

Savings and investments Investor Plus, Notice Select, Future Plan, TargetSave and Islamic TargetSave Investor Plus, Notice Select, Future Plan, TargetSave and Islamic TargetSave Monthly fees Monthly fee

No charge

Monthly management fee for Investor Plus

No charge

Deposits Cheque deposit: Branch counter

R60,00

Cash deposit: Branch counter

R60,00 + R2,00/R100

Cash deposit: Absa ATM

R2,00 per R100

Cardless cash deposit: Cash acceptor

R2,00 per R100

Cash withdrawals Branch counter

R75,00 + R2,10/R100

Absa ATM

R2,00 per R100

Absa-ed ATM

R9,00 + R2,00/R100

Saswitch ATM

R14,50 + R2,00/R100

Funds transfers Absa ATM, Online, Mobile

No charge

Branch counter

R75,00

Balance enquiries Branch counter

No charge

Absa ATM

No charge

Absa-ed ATM

No charge

Saswitch ATM

R8,00

Statement fees Full statement: Branch counter

R32,00

Ministatement: Absa ATM

R8,00

Absa CAT terminal

R16,00

Mailed statement

R32,00

eStatement

No charge

(1)

istration fees Debit card replacement fees

R140,00

Debit card - Face-to-face delivery

No charge

Early redemption fees are applicable subject to your Savings Plan.

Note: 1.

Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on ‘Manage eStatements’.

34

Credit cards It’s smarter to use your credit card for purchases than using cash, and here’s why: •

You get up to 57 interest-free days on purchases, excluding cash withdrawals, casino transactions, Absa Online transfers, fuel purchases and budget plan purchases. This applies if all outstanding balances on the credit card were fully paid by the due dates. Cash and Garage Card transactions are not included in the interest-free period, as interest is charged from the date of transaction. and conditions apply. Visit absa.co.za

•

Avoid paying cash deposit fees when you transfer payments to your credit card using electronic channels (Online, Mobile or ATM).

Tip: Use your credit card for fuel purchases, as no transaction fees are charged. Monthly Fees Card type Monthly fee

Student

Flexi Core (Transact)

Gold

Banking

N/A

R14,00

R23,00

R59,00

Monthly credit facility fee(2)

N/A

R30,00

R30,00

R30,00

Secondary Card per month

N/A

R16,50 per plastic

R16,50 per plastic

R16,50 per plastic

Garage Cards

No garage card applicable

R42,00

R42,00

Card Life Plan (optional)

N/A

No garage card applicable 0,325% of the average outstanding balance for the month

0,325% of the average outstanding balance for the month

0,325% of the average outstanding balance for the month

(1)

Credit cards Monthly fees Monthly subscription fees – Online, Mobile, Telephone Banking

No charge

Deposits Cheque deposit: Branch counter

R60,00

Cash deposit: Branch counter

R60,00 + R2,00/R100

Cash deposit: Absa ATM

R2,00 per R100

Cardless cash deposit: Cash acceptor

R2,00 per R100

Cash withdrawals Branch counter (any local bank)

R75,00 + R2,10/R100

Absa ATM

R2,00 per R100

Absa-ed ATM

R6,00 + R2,00/R100

Saswitch ATM

R11,50 + R2,00/R100

Point of sale (POS) (local)

R2,00

Overseas (ATM/POS)(3)

R75,00

Purchases Credit Card purchases (Point of Sale – POS) local/overseas(3)

No charge

Garage Card purchases

R6,50

35

Credit cards payments and funds transfers payments • Absa ATM, Online, Mobile, Telephone (IVR) • Branch counter Debit orders • Internal debit orders • External debit orders(4) Funds transfers • Absa ATM, Online, Mobile, Telephone (IVR) • Branch counter Bank Cheque

R10,00 R75,00 No charge No charge No charge R75,00 R200,00

Balance enquiries Absa ATM, Online, Mobile, Telephone (IVR)

No charge

Absa-ed ATM

No charge

Saswitch ATM/Overseas ATM/Post Office terminal

R8,00

Branch counter

No charge

Telephone adviser-assisted

R7,00

Statement fees and notifications Absa ATM ministatement

R8,00

Absa CAT ATM (Cash Accepting Terminal) full statement

R16,00

Full statement: Branch counter

R32,00

Mailed statement

No charge

eStatement(5)

No charge

Stamped statements • Online • Absa CAT ATM (Cash Accepting Terminal) Transaction history • Enquiry - Online, Mobile, Telephone (IVR) • Enquiry - Telephone adviser-assisted(6)

No charge R32,00

Archived statements/Tax certificate - Online

R8,00 per statement

Copies of statements (per statement) • Less than 4 months old • 4 months older

R32,00 R75,00

Duplicate statement fee

R5,00 per request R1,00 per page (max R50,00)

R8,00 R16,00

Other fees Notification fee (SMS or email) Notice of payment or reminders (Online, Mobile, Telephone) • SMS I Email I Fax Absa Online notifications (includes RVN, TVN, logon alert) • SMS I Email I Fax

R0,60 R1,25 I R1,25 I R12,00 No charge

Basic Travel Insurance

No charge

Unpaid debit order/Cheque fee

No charge

Declined fee (insufficient funds) • Absa ATM, Absa-ed ATM, Saswitch ATM, Overseas ATM and POS

R8,50

Initiation fee

R175,00

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Credit cards Card replacement Card Replacement/Lost card istration fee(7)

R140,00

Card delivery: Same-day delivery

R490,00

Card delivery: International delivery

Region dependent (Min R250 - Max R700)

Lost card protection

No charge

Courier card delivery

No charge

Invalid dispute fees Domestic transactions

R50,00

International transactions

R128,00

Mobile Banking Lite (*120*2272#) Monthly fee

No charge

payments

R10,00

Funds transfers

No charge

Balance enquiries

R0,60

Statement enquiries

R0,60 ministatement via SMS

Notice of payment or reminders (SMS I Email I Fax)

R1,25 I R1,25 I R12,00

Notes: 1.

Credit Card Monthly Fee: This fee relates to the cost charged monthly for the istration and maintenance of the



value-added features on your credit card . This fee enables the ‘more than just credit’ features on your card.

2.

Credit Facility Service Fee: This fee relates to the cost charged monthly for the routine istration of maintaining your credit



card facility. This fee enables the everyday use of your credit card and the credit granted.

3.

An additional currency conversion fee of 2,75% (of the rand value of the transaction) applies to any transaction outside South Africa.

4.

Scheduled monthly payments against your from merchants who allow payment collections from credit cards.

5.

Customers can for eStatements by logging onto Absa Online and clicking on the ‘Profile’ menu bar and then on



‘Manage eStatements’, or via Telephone Banking or by sending their request to [email protected]

6.

An additional fee of R2,00 is applicable if request is emailed or R12,00 for fax.

7.

The bank may charge a replacement card fee or Lost Card istration Fee at our own discretion.

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Home Loans Absa’s Home Loan products and services are designed to complement the South African consumer’s home ownership specific needs. We recognize the consumer’s preference for simple and more rewarding financing solutions that help them to achieve their home ownership aspirations. We offer: • Relevant solutions to address the specific needs of consumers • Preferential service, non-intrusive, always available • Relationship benefits that rewards a client’s relationship and loyalty with Absa.

Home Loans Initiation fees All loans

R6 037,50 (max)

Monthly service fees All agreements

R69,00

Deposits Cash deposit: Branch counter(1)

R60,00 + R2,00/R100

Note: 1. Branch counter cash deposit fee applicable for all cash deposited in excess of the monthly Home Loan repayment amount. No charges are applicable on Absa ATM cash, cheque and electronic deposits.

Early settlement interest If a large agreement (including all mortgage agreements) is cancelled, an early termination charge may be levied equal to a maximum of 90 days’ interest, which will be reduced proportionately with any notice period given.

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International Banking Introducing borderless banking for your international payment, saving and travel needs. Access our solutions through Absa online banking, the banking app or visit one of our conveniently located branches in over 100 locations. Absa Rewards get cash back for using any of our solutions.(1) Send and receive international payments with ease You can send money anywhere in the world from the palm of your hand with Western Union™ on our banking app, and NovoFX – our FX app that shows real-time rates. Payments from these platforms are fast, simple, and easy. You can also make payments from Absa online and our branches. Whether you are making salary remittances, gift payments, investment and travel payments, we’ve got you covered with great service and even better pricing. Whether you are travelling for holiday or a business, we offer a variety of solutions to help make your journey enjoyable and hassle free Foreign Banknotes* We can supply you with most of the world’s major currencies and we can order currency for you, should we not have the currency at our counters. Cash port™* An Absa multi-currency Cash port™ is a Chip and PIN enabled, and less card preloaded with foreign currency that is a safe, easy and convenient way to take your spending money overseas. It can be preloaded with up to seven currencies on a single card via Absa online or the branch. Available currencies: • • • •

United States dollars – US dollars (USD) Euros – euros (EUR) New Zealand dollars – NZ dollars (NZD) Arab Emirate dirhams – AE dirhams (AED)

• Great British pounds – GB pounds (GBP) • Australian dollars – AU dollars (AUD) • Canadian dollars – CA dollars (CAD)

Travel Insurance With cover for anything from a cancelled flight, lost suitcase to a sudden unexpected illness, Absa Insurance Company Travel Insurance allows you to relax and enjoy your journey Absa Currency Investment Diversify your investment portfolio with an Absa Currency Investment . It provides protection against fluctuations in the rand exchange rate and an affordable way to save in foreign currency. Open an online in any of the following currencies. AUD CAD DKK GBP INR MUR NZD SEK USD

Australian Dollar Canadian Dollar Danish Kroner British Sterling Indian Rupee Mauritian Rupee New Zealand Dollar Swedish Kronor United States Dollar

BWP CHF EUR HKD JPY NOK SAR SGD

Botswana Pula Swiss Franc European Euro Hong Kong Dollar Japanese Yen Norwegian Kroner Saudi Riyal Singapore Dollar

More about Western Union* An international payment service that allows you to receive cash from, or send cash to anyone in the world via our branches, AOL and the Absa banking app. Here’s what’s in it for you Absa and Western Union give you access to over 500 000 locations in more than 200 countries and territories. International cash send to a loved one is available for collection in minutes. From the mobile in your palm, to cash in theirs. Quick, safe and simple. *This product is Shari’ah compliant Note: 1. Excluding Western Union and foreign bank notes.

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International Banking International banking

Branch

Absa Online

Cash portTM load and reloads of digital wallet

2,20% Minimum R120,00

2,20% Minimum R120,00

Once-off card activation fee

R150,00

N/A

Secondary card

R65,00

N/A

Repurchase of Cash portTM () crediting an Absa

No charge

N/A

2,12% Minimum R125,00

N/A

0,65% Minimum R220,00 Maximum R780,00 R150,00

0,55% Minimum R160,00 Maximum R780,00 R100,00

0,65% Minimum R220,00 Maximum R780,00

0,55% Minimum R160,00 Maximum R780,00

Cash portTM card

Purchase and sale of foreign banknotes Foreign banknotes purchase and sale Transfer outwards (SWIFTTM) In rand and foreign currency Electronic fee Transfer inwards (SWIFTTM) Inward transfers received Currency Investment Deposits per transaction - funding transfer inwards Withdrawals per transaction - funding transfer outwards

0,65% Minimum R145,00 Maximum R350,00 0,65% Minimum R145,00 Maximum R350,00

No charge No charge

Western Union® Money Transfer service Send money (pricing the same for both in-branch and digital)

Receive money

Principal bands Principal bands Fee USD* USD from USD to 50,00 7,00 51,00 100,00 10,00 101,00 150,00 12,00 151,00 200,00 14,00 201,00 250,00 16,00 251,00 300,00 18,00 301,00 400,00 20,00 401,00 500,00 25,00 501,00 600,00 30,00 601,00 700,00 35,00 701,00 800,00 40,00 801,00 900,00 45,00 901,00 1 000 50,00 1 001 1 200 55,00 1 201 1 500 63,00 1 501 1 800 63,00 1 801 2 000 64,00 2 001 2 500 65,00 2 501 3 250 65,00 3 251 5 000 2% principal 5 001 7 500 2% principal 7 501 10 000 2% principal 10 001 and above 2% principal * At time of WUMT send: Fee to be converted to ZAR at prevailing exchange rate prior to 15% VAT addition/inclusion. Price subject to change. No charge

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International banking Other Cash-handling fee • Transaction value under R50 000 • Transaction value above R50 000

R350,00 R60,00 + R2,00/R100 of the value of the cash exchanged for foreign currency

Travel delivery fee • Delivery of travel products to client’s premises • Failed delivery

R270,00 R310,00

Visa letter

R150,00

Emigration formalities

Price on application

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Other offerings Safe custody Safe custody Transaction type

Fee

Initiation fee

R560,00

Accessing items stored in safe custody

R28,00

Absa lockers Small

R1 400,00

Absa lockers(1) Medium

R2 100,00

Absa lockers Large

R3 500,00

(1)

(1)

Absa lockers(1) Extra Large

R3 850,00

Envelope safe custody

R340,00

(1)

Fixed fee (items stored in safe – excluding informal security)(1)

R1 400,00

Note: 1. These fees are paid annually in advance in January.

Mobile Banking Lite Mobile Banking Lite (*120*2272#) Transaction type

Fee

Monthly fees

No charge

CashSend®

R2,00 per R100

payments

R10,00

Funds transfers

No charge

Prepaid top-up

R1,50

Balance enquiries

R0,60

Statement enquiries

R0,60 ministatement via SMS

Notice of payment or reminders • SMS | Email | Fax

R1,25 | R1,25 | R12,00

Lotto purchase (not applicable to Islamic customers)

R2,50

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Frequently asked questions For any other questions, please call 08600 08600, visit your nearest Absa branch or go to absa.co.za How do transaction fees work? In short, you pay either a fixed fee or a sliding scale fee, which is sometimes called ‘ad valorem’. Fixed fee: When you perform payments at an Absa ATM, you’ll pay a fixed fee per transaction, whether you pay R100 or R1 000. Sliding scale fee: You pay a base fee for the transaction itself plus a fee based on the value of the transaction. For example, if you withdraw R500 from a current at an Absa-ed ATM you’ll pay a R6,00 base fee for the transaction plus R2,00 per R100. Therefore the withdrawal will cost R16,00 (R6,00 + 5 x R2,00). What pricing options are there? To get the most out of your banking, choose the product and pricing option that best suits your needs and your pocket and don’t forget to relook your options as your needs change. : Transactions performed at an Absa Branch is more expensive than transactions done at an Absa ATM, using Online, Mobile or Telephone Banking. 1. Pay-as-you-transact This is the standard fee pricing option, where you are charged a standard fee for every transaction you make. 2. Value Bundle The Value Bundle option offers a set number of transactions and various value-added services for a fixed monthly fee. In the event you transact outside of the allotted transactions, pay-as-you-transact (PAYT) fees will apply. 3. Rebate Banking You will receive a rebate on the banking fees for certain transactions if you keep a set minimum balance in your transactional, savings or investment throughout the month. The amount to be maintained differs, depending on the you hold. Where can I find out about the pricing applicable to my ? The pricing on Absa s can be found on the website (absa.co.za). You can also call the Absa Price Line on 08600 08600 and we’ll be able to explain specific fees and the various pricing options available to you.

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Frequently asked questions How do debit orders make my life easier? A debit order is an instruction from you that allows third-party service providers and banks to collect money automatically from your bank . Customers who choose to use debit orders should always make sure that there is enough money in their to cover the amount of the debit order. What does ‘tracking’ a debit order mean? If a debit order is processed and there are insufficient funds available in your , the third party can try to debit your again when funds become available. This is commonly referred to as ‘tracking’. However, in the event that there are insufficient funds in your on the due date of your tracked debit order, the unsuccessful fee will be charged. How can I track my debit orders? To be safe, check that your debit orders have all been processed correctly. If you notice any discrepancy, you can dispute the debit order and claim back the amount taken from your . You can also for NotifyMe and receive an SMS notification every time there is a transaction on your . How can I dispute a debit order? You can dispute a debit order by visiting a branch or online. If you dispute a debit order within 40 days of the debit order being debited from your , the amount will be credited to your immediately. How can I cancel a debit order? You can only cancel a debit order by ing the service provider directly and instructing them to do so. If the third party continues to collect the debit order from your after you have cancelled it, you can dispute the debit order or, alternatively, provide Absa with a written stop payment instruction. How can I avoid rejected debit order fees? Arrange for your debit orders to be paid about two days after your salary/wage is deposited into your . This will ensure you have enough money in your . , you have the right to choose the date that suits you. How can I prevent an unauthorised debit balance fee? Unauthorised debit balance fee is applicable when an without an approved limit goes into a debit position. Ensure that there are sufficient funds in the to avoid the from being placed in a debit position. How can I prevent an honouring fee? Honouring fee is only charged to preferred clients with a good credit record to mitigate the potential reputational risk they will be exposed to if we did not honour their payment and returned it as a RD event. To prevent this fee, you need to ensure that there are sufficient funds in the to cater for debit orders. Alternatively, you could arrange for the debit order date to coincide with the salary credit date. What is an electronic funds transfer? It is the transfer of money between s linked to your portfolio, for example, transferring money between your current and savings .

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Frequently asked questions What is a beneficiary payment? It is a transaction used to pay a utility bill (municipal ) or beneficiary whose is not linked to your portfolio of s (i.e. you would pay school fees, an electricity bill or rent using a beneficiary payment transaction). What is an immediate payment? By using our electronic channels you can pay single credit payments in real-time to beneficiaries 24 hours a day, seven days a week, 365 days a year. Note: There is a fee payable to make a payment immediate. What is a cardless cash deposit? You can deposit cash at any of our cash-accepting ATMs without using an ATM card. Why should I get eStatements? No charges are applicable for eStatements. You receive them regularly and they are easy to file, save and print. How can I change to eStatements? Simply logon to Absa Online (absa.co.za), click on the ‘Profile’ menu bar and then on ‘Manage eStatements’. What is a debit card? This card lets you pay for goods or services at retailers where you see the MasterCard® or Visa signs. Funds are sometimes reserved and only debited from your once the retailers have processed the transactions. What is an Absa-ed ATM? These ATMs are ed by Absa and are dual-branded, i.e. Absa/Cash Express. Withdrawals made from these ATMs attract higher charges than if you had used an Absa ATM, but lower than those if you had used a Saswitch machine.

What is a Saswitch ATM? These ATMs belong to other financial institutions and Absa does not own Saswitch ATMs, so when you use them, you’ll be charged additional fees. If possible, always use an Absa ATM.

Disclaimer: Fees quoted in this brochure are valid from 01 January 2020. Unless otherwise stated, fees include 15% VAT and are subject to change. Should there be evidence that an individual product or service is used for business purposes, or used in any way that is not allowed by the product or conditions, this may result in customers having to pay additional fees, or even the termination of the product or service. In this event Absa is entitled to change the pricing option (for such products and services) by notice to a pricing option that is the same or similar to that for business customers. E&OE and conditions apply Authorised Financial Services Provider ed Credit Provider Reg No NCR7

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